Relief After a Long Day on the Road
First time at a BW Plus property. We made reservations in advance on the BW website, and completed a pre-check in 2 days before the res date. After 11+ hours in the road, the hotel was a welcome sigh... more
First time at a BW Plus property. We made reservations in advance on the BW website, and completed a pre-check in 2 days before the res date. After 11+ hours in the road, the hotel was a welcome sight. Check in was easy and our room was away from I-10 and away from the elevator as requested. Plenty of luggage carts available so we only had one trip from the car. All staff wore masks. Plenty of hand sanitizer stations, altho the station next to the elevator was empty. As other reviews stated, a comp dinner was provided which we appreciated (not having to drive somewhere!). Next morning’s complimentary breakfast had a nice variety of hot dishes as well as yogurt, cereal and fruit (fruit was plastic wrapped). Our pet-friendly room was very quiet, and well equipped with everything we needed, including a refrig and a coffee maker. We wipe all surfaces, knobs, switches and the tv remote down due to Covid, and the wipes showed a lot of dust and dirt in both the room and bathroom. The beds were comfortable, but the pillows were much too bulky. This would have been a five star review but for the no sanitizer/dust/dirt/pillows. We would stay here again. less
santosh varghese, General Manager at Best Western Plus Fort Stockton Hotel, responded to this review
Thank you for taking the time to write a detailed comment about your stay with us. We all sincerely appreciate it. Just wanted to let you know that when we sanitize the rooms we use a yellow colored peroxide spray which forms a layer on the surfaces. Sometimes it is mistaken for dirt when you wipe it down with a wipes.
Thank you again for your business.