Best Western Plus Flathead Lake Inn and Suites

4824 US Highway 93 S, Kalispell, Montana, 59901-7985, United States
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Best Western Plus Flathead Lake Inn and Suites

Welcome to the Best Western Plus Flathead Lake Inn and Suites!

Whether youre here to relax, work, or adventure in the stunning Flathead Valley, this hotel is perfect for you. We have a convenient central location between Bigfork, Kalispell a
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
4824 US Highway 93 S, Kalispell, Montana, 59901-7985, United States

Reviews of Best Western Plus Flathead Lake Inn and Suites

Traveller Overview:
4.5 Rating: 1012 reviews
Excellent 75%
Very Good 17%
Average 3%
Poor 1%
Terrible 1%
Rating

joshdovidio, wrote review 22/03/2021

Unacceptable

The room was unclean! Hair in the bathroom, shower drain was clogged. Blood spots on the bathroom towel, and both queen beds on the sheeting and comforter. I also found unidentifiable pills in the flo... more

Owner Response
Skyler Rieke, General Manager at Best Western Plus Flathead Lake Inn and Suites, responded to this review
I am deeply sorry about your poor experience at our hotel. You are right, the condition of your room was absolutely unacceptable. We have very high standards of cleanliness here and our hotel is the cleanest in the valley. That is why we did everything possible to make things right, including providing brand new linens and reaching a fair agreement on compensation. Again, I am deeply sorry about your experience as that is the opposite of the high standards we are committed to.
Rating

Tonyac7691, wrote review 22/03/2021

Fantastic Stay

The hotel was clean and the bed was very comfortable. We stayed in and room with a fire place and a jacuzzi tub which made it even better. This is the quietest hotel I have ever experienced. The staff... more

Owner Response
Skyler Rieke, General Manager at Best Western Plus Flathead Lake Inn and Suites, responded to this review
Thank you for taking the time to leave such a kind review! I am so glad you were able to enjoy our luxurious amenities in the Presidential Suite. Our great location in the valley, slightly out of town, makes us a very peaceful and quiet place to stay, and we are proud that we have been able to continue to serve a full hot breakfast! Thanks so much for staying with us, we hope to see you again!
Rating

GregW5032021, wrote review 21/03/2021

Best staff ever!!

The staff are friendly and inviting and downright amazing. We have stayed quite a few times over the last few years and they always go above and beyond to make out stay memorable! The rooms and common... more

Owner Response
Skyler Rieke, General Manager at Best Western Plus Flathead Lake Inn and Suites, responded to this review
Thank you for staying with us and for leaving a great review. Our staff is truly five-star and we strive every day to uphold the highest cleanliness standards in the valley. Thank you for all the times you have stayed with us, we hope to see you again soon!
Rating

Mtjaybird, wrote review 10/03/2021

No masks, yet maskless server has to grab my food

Not a single staff member wearing a mask. Yet, a maskless gloveless employee had to retrieve and plate my breakfast items. I felt less safe than with that option then if I had at least been allowed ... more

Owner Response
Skyler Rieke, General Manager at Best Western Plus Flathead Lake Inn and Suites, responded to this review
First off, let me say thank you for staying with us and taking the time to leave feedback. I am sorry that you did not feel safe while at our hotel. It is our personal goal and the goal of our policies to ensure the safety and comfort of all our guests and staff members. With the state of Montana having lifted the mask mandate several weeks ago, we are having to navigate around the preferences of a range of different people. We encourage all our staff members to wear masks around guests who are wearing masks themselves to honor those preferences. The reason we have our attendants handling food in breakfast is to limit the food exposure to just one person instead of the wide range of people who come through our breakfast room each morning. It does not make sense that you would prefer your food options to be exposed to everyone in the breakfast room over just one employee who is trained in safe food handling. Again, thank you for staying with us!
Rating

faithstiffler, wrote review 03/03/2021

AMAZING!

Such kind staff and incredible facility! They were very attentive and helpful any time we needed anything! The lobby was beautiful and the experience there was incredible! A fun and beautiful location... more

Owner Response
Skyler Rieke, General Manager at Best Western Plus Flathead Lake Inn and Suites, responded to this review
Thank you for staying with us, and for taking the time to leave a review. We appreciate all feedback and are proud that you had such a great experience staying with us. We hope that you will stay again soon if you are in the area!