No masks, yet maskless server has to grab my food
Not a single staff member wearing a mask. Yet, a maskless gloveless employee had to retrieve and plate my breakfast items. I felt less safe than with that option then if I had at least been allowed ... more
Not a single staff member wearing a mask. Yet, a maskless gloveless employee had to retrieve and plate my breakfast items. I felt less safe than with that option then if I had at least been allowed to handle my own food. less
Skyler Rieke, General Manager at Best Western Plus Flathead Lake Inn and Suites, responded to this review
First off, let me say thank you for staying with us and taking the time to leave feedback. I am sorry that you did not feel safe while at our hotel. It is our personal goal and the goal of our policies to ensure the safety and comfort of all our guests and staff members. With the state of Montana having lifted the mask mandate several weeks ago, we are having to navigate around the preferences of a range of different people. We encourage all our staff members to wear masks around guests who are wearing masks themselves to honor those preferences. The reason we have our attendants handling food in breakfast is to limit the food exposure to just one person instead of the wide range of people who come through our breakfast room each morning. It does not make sense that you would prefer your food options to be exposed to everyone in the breakfast room over just one employee who is trained in safe food handling. Again, thank you for staying with us!