Not a "Plus"
30/01/2017 Sharon L, Toronto, Canada
I have decided to forgo further attempts to stay at Best Western establishments. In both cases in Harrisburg PA and now in Jacksonville FL, I was beyond disappointed with the state of the room we wer... more
I have decided to forgo further attempts to stay at Best Western establishments. In both cases in Harrisburg PA and now in Jacksonville FL, I was beyond disappointed with the state of the room we were appointed. The room in Jacksonville was very dirty with filthy carpeting and furniture that was beaten up and badly stained. The sofa bed had no foam left in the cushions. I couldn't wait to leave in the morning. With so many options available to choose from for accommodations, why would we choose this hotel chain in the future? less
Rebecca O, Public Relations Manager at BEST WESTERN PLUS First Coast Inn & Suites, responded to this review
I am so sorry that you did not enjoy your recent hotel stays. All of these properties are individually owned and operated and I cant speak for these properties, only ours here in Yulee Fla. We are located about 25 miles away from Jacksonville and with that being said, I would like to invite you to read our reviews and perhaps we can sway you to give our hotel a try the next time you are traveling through this area. We offer ultra clean spacious guest rooms, friendly staff, full buffet breakfast, 24 hour fresh hot coffee, lemonade, fresh baked cookies, and that is just a few of our amenities! We are located away from all the hustle and bustle of Jacksonville in a beautiful coastal setting. Please call us if you have any questions. Any one of our front desk staff members will be happy to help you set up a reservation so you can come and experience true southern hospitality at Its finest.