Having read the negative previous reviews of the hotel prior to visiting we were not sure what to expect.....but we were pleasantly surprised.
The location is very central, close to cathedral square so convenient for all the city centre has to offer including the Tram. The hotel stands alone on its site primarily because all around fell in the devastating earthquake some years before and are yet to be rebuilt, the process is long and arduous for those involved. There is some building work opposite but the soundproofing is good and it never bothered us. The Casino is close by but we never heard it in fact we thought it was closed down because of this!
There are many good restaurants a short walk away from the city on Victoria Street, the Carlton steakhouse is great and well priced, also the Mexican restaurant was excellent. The in room brochure features both of these as they are so close.
We stayed in a 2bed apartment which was very spacious and clean. Plenty of seating, washer/dryer including washing powder. The bed was very large and comfortable, sheets were crisp and clean.
We had breakfast included and had a choice of hot or cold, eggs and bacon are made fresh to order and were excellent. Restaurant staff, one lady, was welcoming and helpful.
Reception staff went out of their way to help particularly the male receptionist who helped us with a booking problem, thank you to him, (sorry I don’t know name but it was the evening of 13th Jan I think?), after travelling for 15hrs, he said he would sort things out and he did.
Overall I fantastic place to stay, no negatives at all. less
dilandesilva, General Manager at Fino Hotel & Suites, responded to this review
Thank you for your great comment and we hope to serve you once again