Best Western Plus Finger Lakes Inn & Suites

The Good: This hotel seemed to have decent reviews and indeed was fairly nice looking. The decor was fine and the lobby was nice. The location was ok for Ithaca or Greek peak. It was clean. Customer service was very good as well.....The Bad: When we walked into the lobby, it smelled like an egg roll or some cultural food item that we couldn't place. The room smelled of ammonia or maybe some cleaning solution that we were repulsed by. They were nice enough to give us another room that smelled less intense, but still was not perfect. Due to the busy weekend and lack of options, I stayed, or else we would have left. It appeared to us that the owners live at the location, which I found odd for a large chain like Best Western. The breakfast was disappointing at best. I feel bad for leaving a negative review as they were very nice to us, but I would be doing them a disservice to not point out the flaws. These could be easily rectified and would make this a 3-4 star hotel. less

We arrived very early because we missed our check in the day before The manager Jim couldnt be more HELPFUL He got us checked in quick He made nice conversation with my wife and I at breakfast He offered dinning options in the area Really felt like family less

We had two rooms for two nights while we visited Cornell University with our daughters. After we checked in, we had to change one of the rooms because it smelled like smoke.Both rooms were on the 2nd floor. The hallway is open to the lobby below. We tried to go to bed at about 10:30 pm but there was a large group from a wedding that had just ended partying and yelling in the lobby. They were so loud...there was screaming and yelling and it continued until at least 3:30 in the morning. They sounded very intoxicated. As I lay in bed hoping that the A/C would keep running to partially drown out some of the noise, I was wondering where the hotel staff was to tell these people to quiet down. Since the hallway is open to the lobby, it was like they were right out side of our room. Some of their party were running up and down the hallways and yelling and banging on doors. They also turned up the volume on the lobby TV so that was also blasting right under my bed. Once they left, no one including hotel staff turned the tv volume down. I complained to the man at the front desk in the morning and he said 'i'm not going to do anything for you' and he proceeded to ignore me standing there. I asked for a manager and he said he was the manager. I later found out that he is the owner.As we left for the day, a woman approached me and told me that it was her daughter's wedding party that had been so loud and disruptive that night and she offered to pay for one of our rooms for a night. I thanked her for her offer. When we returned to the hotel later that day, my daughters' room hadn't been made up.I called the desk and she offered us some fresh towels. When we checked out the next morning, I mentioned the room hadn't been made up and the owner said that would have only happened if there had been a do not disturb sign on the door. I said that there wasn't any sign on the door and he said that there must have been stuff on the bed. I said there wasn't anything on the bed and that the maids had not come to the room and that there hadn't even been fresh towels. He just ignored me after that and my husband continued to check out. As for cleanliness, my room was adequately clean, but my daughter found a lot of black hairs on her bed and in the bathroom. The breakfast was ok for that class of hotel, but there was not a lot of variety. The space behind the front desk was very untidy and looked very messy and uncared for. The elevator is incredibly slow and the door close button was not in proper working order. Avoid this hotel!!!! less

This is a newer hotel convenient to restaurants and activities in the area. It is near a photogenic barn from a dairy company next door. Since the hotel is new, it is equipped with smoke alarms and sprinklers if you're into safety. We had a large king room which was spotless and the bed was very comfortable. The bathroom was large with a five foot shower and lots of towels. The breakfast was the standard BW buffet. The staff was very friendly and we enjoyed our short stay here. less

Very nice hotel - still fairly new building. Breakfast is adequate - after all it’s a buffet - but good enough. I discovered this hotel about 2 years ago and have stayed several times. Beautiful lobby, especially when the water is running! less