Great Value Hotel in Cortland
As a Cortland expatriate who visits the area often, I have stayed at 5-6 other hotels in the area over the years and this was by far my best hotel stay. The staff and the room accommodations left noth... more
As a Cortland expatriate who visits the area often, I have stayed at 5-6 other hotels in the area over the years and this was by far my best hotel stay. The staff and the room accommodations left nothing to desire for my 4 day stay a few days before Christmas. It was the off season so the hotel was very quiet. It was a very clean room which was well appointed, the bed was extremely comfortable, on demand tv was a plus (sanitized remote was in a bag) and the bathroom had unlimited hot water plus all the usual amenities. Breakfast was ok - the usual hotel fare of hot food, cold cereal, fruit, coffee & juice. I only ate one breakfast at the hotel during my stay, opting to eat instead at various places where the locals go.There was only one issue that I had during my 4 day stay that affected my rating. There were severe storm warnings with blowing snow and cold 3/4 of the days I was there. The sidewalks at the various entrances (other than the main entrance under the portico) weren't shoveled or salted/sanded in the mornings after it snowed overnight and before I would leave the hotel between 8-9 a.m.. While there weren't many guests during my stay, the chance of even one person falling should be of concern and addressed by management. less
B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are glad that your room was accommodating and the staff as well. Your concern about the exits is noted and we will do our best to keep them as clear as possible for our guests. Unfortunately because of the lack of tree cover, the wind can be quite terrible and snow drifts are often an issue. We do our best to keep up with the weather however as any northerner knows sometimes you just have to wait the weather to accomplish any attempt at shoveling. We hope you had a Merry Christmas and hope to see you again.
Best Western Plus Fingerlakes Inn and Suites