Best Western Plus Finger Lakes Inn & Suites

3175 Fingerlake East Drive (Off Route 13 South), Cortland, New York, 13045-6621, United States
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Best Western Plus Finger Lakes Inn & Suites

Cortland hotels are known for being close to the most in-demand attractions in the area, but this property is a standout with the best in hospitality.

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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Finger Lakes Inn & Suites

Traveller Overview:
4.5 Rating: 311 reviews
Excellent 63%
Very Good 22%
Average 4%
Poor 5%
Terrible 3%
Rating

bradbennette8, wrote review 10/01/2020

Business stay at Best Western Plus, Cortland, NY

My stay was very comfortable and the staff were very helpful and friendly. I will continue to stay at this hotel when I travel to Cortland NY. Being away from home the Best Western Plus made my stay f... more

Owner Response
B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Hello Mr. Bennett, Thank you very much for expressing your thoughts and experience about our property. We appreciate your words immensely. Thank you.
Rating

jeffmelnicholson, wrote review 05/01/2020

Comfortable and Quiet

A very nice place to stay when in the Cortland NY area. Friendly staff and clean rooms. We have stayed here several times int he past 18 months, keep coming back. My only "complaint" is the wireless i... more

Owner Response
B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking the time to review our property.
Rating

hicksmov, wrote review 20/12/2019

BW CORTLAND

its the newest hotel in Cortland.. the owners do a very good job with customers and customer service..all the rooms have always been clean and nice...we have never had a bad experience at this hotel..... more

Owner Response
B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking the time to write a review about your experience. It means a lot to all of us. Thanks once again. Ravi
Rating

sor18, wrote review 23/11/2019

Not for groups

We visited with our sports team. We gathered in the lobby at 5pm to have some pizza together and were told we couldn't be in lobby. We had to go to a room. The man at front desk couldn't hear the phon... more

Owner Response
B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Hello sor18, Every one was coming inn after the game. There were too many people hanging in the lobby and talking loudly. There were calls coming inn looking for rooms by the winning team parents. There was so much noise in the lobby that the staff could not here a thing on the phone. I am sorry that I had to ask to be considerate. This we consider a common courtesy that should be extended in a public place. There are other guests in the hotel and some groups show complete disregard to the other guests. To avoid this type of situation we try to explain, and avoid problems. I do not believe any one reading this would feel that we were wrong. The property does not have liquor license and not just the Pizza but also liquor was being consumed in the public lobby. I request the readers to understand the situation. This is not a full service property and even in those properties liquor is not allowed in the lobby.
Rating

isabel p, wrote review 15/11/2019

nice hotel - nice stay

BW Plus is always better than a normal BW hotel but also a bit more expensive. Rooms were clean and spacious and the beds were comfortable. What I would like to see in future time is that you have mor... more