My boyfriend and I attended a family wedding out in Cortland so we decided to stay in town for the night. It ended up down pouring at the end of the wedding so we were soaked and ready to check-in, cl... more
My boyfriend and I attended a family wedding out in Cortland so we decided to stay in town for the night. It ended up down pouring at the end of the wedding so we were soaked and ready to check-in, clean up and relax. This hotel is beautiful! However, check-in was rough. There was a bell to ring, which I did but still waited more than a few minutes. I got impatient and went to find the employee. She was sweet. We received a room right next to the lobby and it seemed like a handicapped room. It was super clean! But for me the bed was uncomfortable and I never have issues with beds which surprised me. The soap dispensers in the soap were all out so had to ask for bottles which was no big deal. But the lady seemed a little huffy and puffy because I was being "needy" but she did get me everything I was asking for. We ended up leaving earlier than usual in the morning because of my issue with the bed. The gentleman at checkout was very nice. I would give this hotel another change if we're out that way again. I would just request a room on the second floor and test the bed before settling in for the evening. I'm just very picky!! less
B.W.P Cortland, Owner at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking time to write regarding our property. There should be all amenities in small individual containers .After installing the dispensers we realized that the supplier had issues so stopped using them. Once again thank you.