Best Western Plus Finger Lakes Inn & Suites

3175 Fingerlake East Drive (Off Route 13 South), Cortland, New York, 13045-6621, United States
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Best Western Plus Finger Lakes Inn & Suites

Cortland hotels are known for being close to the most in-demand attractions in the area, but this property is a standout with the best in hospitality. For Sports Fans we are a quarter of a mile from The Gutchess Lumber Sports Complex.

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Check-in & Check out15:00:00 | 11:00:00
3175 Fingerlake East Drive (Off Route 13 South), Cortland, New York, 13045-6621, United States

Reviews of Best Western Plus Finger Lakes Inn & Suites

Traveller Overview:
4.5 Rating: 327 reviews
Excellent 62%
Very Good 22%
Average 4%
Poor 5%
Terrible 5%
Rating

rvmesq, wrote review 07/02/2021

Great hotel in the Cornell/Cartland/Ithaca region

The hotel is very clean outside and in, with plenty of available, free parking. The rooms are clean and comfortable with very large, clean bathrooms. The internet service is reliable and quick, too. ... more

Rating

kristenfrench2021, wrote review 23/01/2021

Worst experience ever

Horrible. Overnight staff was rude and distracted the entire shift by her tv shows. No heat. Broken lamp. Stayed one night in the king suite left, came back two days later for a Tuesday to Thursday st... more

Owner Response
B.W.P Cortland, Owner at Best Western Plus Finger Lakes Inn & Suites, responded to this review
The guest called the hotel to book the room on 10th morning and wanted to come immediately to check inn. The hotel could not accommodate the morning check inn and it was fine with guest. Guest checked out on 11 th morning, and did not ask for extension of stay. On 11th night guest made reservation for 2 nights via reservation system and checked in during the night of 11th. The guest did not check out until the 13 th and the guest was charged for 2 nights. This explains the charges. We do not understand why the guest thought that the guest was overcharged. The room was immediately changed for another room when the guest had informed that the room was cold.
Rating

ddowdy1, wrote review 13/12/2020

Excellent room and service

Excellent room meeting COVID-19 standards. Very personable and attentive staff at check-in, check-out, and at breakfast. I will definitely return to this Best Western whenever I am in the Cortland a... more

Rating

ROCchef, wrote review 12/11/2020

Decent, nothing special

As the newest property in Cortland, the building is far superior to anything else in the area. Most other hotels in this college town are run down or of the, ahem, hourly rental variety. Room and f... more

Owner Response
B.W.P Cortland, Owner at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for the review. We have answered regarding the billed for points stay issue separately and what caused this issue. One of our staff has extensively travelled with many different brands using their rewards cards, I am very much aware of the reason why this issue is an ongoing issue for rewards members with free night voucher. These reservations come to the property with room rate of 30 dollars and applicable taxes and also card members credit card information. If this would come to the property with zero room rate than it will automatically stop the problem. I have informed the corporation of this issue. If the issue gets fixed at corporate level it will help all concerned.
Rating

TimothyM763, wrote review 28/10/2020

No Housekeeping During Extended Stays Due to Covid

This is our fourth visit to the Best Western Fingerlakes Inn & Suites in Cortland,NY to visit our grandson at the college. It will also be our last. We booked two nights and went out the morning of th... more

Owner Response
B.W.P Cortland, Owner at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Sorry for the way you felt about our policy, limiting entry of anyone else into the room so that there is no touching of any of the belongings of yours by some one other than you. This policy was adopted to protect our guests as well as our employees during constantly changing protocols in relation to the Covid-19 Pandemic. We therefore have posted on front desk counter that we will arrange for foe service if it becomes necessary at a pre arranged convenient time . We have this policy in existence for several months. We did not have any issue with this policy. All the guest upon request have been provided with any of the amenities that they request. Once again sorry for the feelings that you left with. GM