Smells funny, Clean room, poor breakfast
14/10/2019 Daily_news_writer, Philadelphia, Pennsylvania
The Good: This hotel seemed to have decent reviews and indeed was fairly nice looking. The decor was fine and the lobby was nice. The location was ok for Ithaca or Greek peak. It was clean. Customer s... more
The Good: This hotel seemed to have decent reviews and indeed was fairly nice looking. The decor was fine and the lobby was nice. The location was ok for Ithaca or Greek peak. It was clean. Customer service was very good as well.....The Bad: When we walked into the lobby, it smelled like an egg roll or some cultural food item that we couldn't place. The room smelled of ammonia or maybe some cleaning solution that we were repulsed by. They were nice enough to give us another room that smelled less intense, but still was not perfect. Due to the busy weekend and lack of options, I stayed, or else we would have left. It appeared to us that the owners live at the location, which I found odd for a large chain like Best Western. The breakfast was disappointing at best. I feel bad for leaving a negative review as they were very nice to us, but I would be doing them a disservice to not point out the flaws. These could be easily rectified and would make this a 3-4 star hotel. less
B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
We tried to identify why you felt that there was some smell in the room. Our inquiry did not result in identifying any problem. The room was rented on the same evening without a complain of smell or anything of that nature. We tried our best to accommodate you. The owners do not leave at the property. It seems like you might have diverted other outside issues on this property.