Best Western Plus Finger Lakes Inn & Suites

Many of the staff members were rude during our stay. Traveled to hotel with my sons sports team, we requested a block of rooms & they scattered us throughout then yelled at us constantly for noise. My son, among other kids, developed rashes after swimming. I paid extra for a larger room which was right by the elevator & it was incredibly slow & loud. Only thing pleasant was the older gentlemen that checked us in and out & even did our breakfast. less

Resevered a block of rooms and we were all spread out through the hotel. Kids were yelled at the entire stay for making too much noise. They knew they booked a youth hockey group when I called. When I checked in I asked for our rooms to be together and they said they dont do that. I told them to be prepared for kids to be moving about the halls to find their teammates less

We had planned to stay here for 2 nights with our 2 young kids but left a day early as we experienced the WORST customer service I have ever witnessed. Back story- My son was playing in a hockey tournament Sat and Sunday. When researching cortland hotels I called each one and asked if we could invite his teammates to swim in the pool. Of the 4 hotels I called, 2 of them said that this would be fine. Best Western was one of them and ultimately the hotel we chose. On Sunday morning after the hockey game our friends/teammates showed up and started swimming and playing in the pool. (BTW these kids and their parents are some of the kindest, most respectful I've been around.) 5 minutes later a man came into the pool room very angry. He demanded to know who was the one who booked the room and I stepped forward. He proceeded to yell at me and our guests in front of the kids. I asked him if we could talk outside and tried to explain that we called ahead to be sure it was ok to invite friends to the pool. I could barely get him to step outside of the pool room. I told him I had talked to Jim when I called (who was super sweet and friendly the whole time.) He was literally hyperventilating while talking to me because he was so angry. He wouldn't stay and talk to me long enough to figure out where the misunderstanding happened. He literally kept walking away from me telling me I was harassing him. (I was speaking calmly, apologetic and even offered him a hug because he seemed so distraught.) I was even more surprised to learn that this man is the OWNER of the hotel! He couldn't handle a simple challenge without getting so angry he was in fact incapable of showing any respect to us or the children, not to mention do his job. My son was afraid of him. He was scary and should not be in the hospitality business. I will never go back there, and we will be contacting corporate headquarters as this man will give the entire Best Western establishment a bad reputation. less

This place was good and not badly priced. The room was very clean, bed was comfortable, plenty of parking, shower was clean and water was hot. The staff here was very friendly and professional. Breakfast was ok less

My stay was very comfortable and the staff were very helpful and friendly. I will continue to stay at this hotel when I travel to Cortland NY. Being away from home the Best Western Plus made my stay feel like a home environment less