Decent, nothing special
As the newest property in Cortland, the building is far superior to anything else in the area. Most other hotels in this college town are run down or of the, ahem, hourly rental variety. Room and f... more
As the newest property in Cortland, the building is far superior to anything else in the area. Most other hotels in this college town are run down or of the, ahem, hourly rental variety. Room and furnishings are on par with a mid-scale hotel such as Hampton or Comfort. Staff attentiveness and service remains their downfall. Twice I've been billed for what was supposed to be a loyalty points stay. After 6 months, they're still "cancelling breakfast for safety reasons" when most hotels have found ways to offer comp breakfast safely (grab and go, pre-order, staff served, etc). Location is just south of the city in a beautiful country setting. A nearby hotel is currently being renovated and will be the first Marriott flag in Cortland, and I'm hoping this will provide a more solid guest experience -- and, perhaps, force BW to step up their game a little. less
B.W.P Cortland, Owner at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for the review. We have answered regarding the billed for points stay issue separately and what caused this issue. One of our staff has extensively travelled with many different brands using their rewards cards, I am very much aware of the reason why this issue is an ongoing issue for rewards members with free night voucher. These reservations come to the property with room rate of 30 dollars and applicable taxes and also card members credit card information. If this would come to the property with zero room rate than it will automatically stop the problem. I have informed the corporation of this issue. If the issue gets fixed at corporate level it will help all concerned.