Best Western Plus Finger Lakes Inn & Suites

3175 Fingerlake East Drive (Off Route 13 South), Cortland, New York, 13045-6621, United States
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Best Western Plus Finger Lakes Inn & Suites

Cortland hotels are known for being close to the most in-demand attractions in the area, but this property is a standout with the best in hospitality. For Sports Fans we are a quarter of a mile from The Gutchess Lumber Sports Complex.

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Check-in & Check out15:00:00 | 11:00:00
3175 Fingerlake East Drive (Off Route 13 South), Cortland, New York, 13045-6621, United States

Reviews of Best Western Plus Finger Lakes Inn & Suites

Traveller Overview:
4.5 Rating: 324 reviews
Excellent 62%
Very Good 22%
Average 4%
Poor 5%
Terrible 4%
Rating

ROCchef, wrote review 12/11/2020

Decent, nothing special

As the newest property in Cortland, the building is far superior to anything else in the area. Most other hotels in this college town are run down or of the, ahem, hourly rental variety. Room and f... more

Owner Response
B.W.P Cortland, Owner at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for the review. We have answered regarding the billed for points stay issue separately and what caused this issue. One of our staff has extensively travelled with many different brands using their rewards cards, I am very much aware of the reason why this issue is an ongoing issue for rewards members with free night voucher. These reservations come to the property with room rate of 30 dollars and applicable taxes and also card members credit card information. If this would come to the property with zero room rate than it will automatically stop the problem. I have informed the corporation of this issue. If the issue gets fixed at corporate level it will help all concerned.
Rating

TimothyM763, wrote review 28/10/2020

No Housekeeping During Extended Stays Due to Covid

This is our fourth visit to the Best Western Fingerlakes Inn & Suites in Cortland,NY to visit our grandson at the college. It will also be our last. We booked two nights and went out the morning of th... more

Owner Response
B.W.P Cortland, Owner at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Sorry for the way you felt about our policy, limiting entry of anyone else into the room so that there is no touching of any of the belongings of yours by some one other than you. This policy was adopted to protect our guests as well as our employees during constantly changing protocols in relation to the Covid-19 Pandemic. We therefore have posted on front desk counter that we will arrange for foe service if it becomes necessary at a pre arranged convenient time . We have this policy in existence for several months. We did not have any issue with this policy. All the guest upon request have been provided with any of the amenities that they request. Once again sorry for the feelings that you left with. GM
Rating

mhaynes28, wrote review 17/07/2020

Decent

My boyfriend and I attended a family wedding out in Cortland so we decided to stay in town for the night. It ended up down pouring at the end of the wedding so we were soaked and ready to check-in, cl... more

Owner Response
B.W.P Cortland, Owner at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking time to write regarding our property. There should be all amenities in small individual containers .After installing the dispensers we realized that the supplier had issues so stopped using them. Once again thank you. Management
Rating

mkostuk, wrote review 15/07/2020

Clean, safe and Friendly

I spent a week in Cortland, NY and chose this hotel in big part because of their high cleaning standards during this crazy COVID-19 time! The hotel was very clean and the front desk staff welcoming. I... more

Owner Response
B.W.P Cortland, Owner at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking the time to review our property. We appreciate it very much.
Rating

901hollym, wrote review 14/03/2020

Beautiful hotel in a peaceful setting

This hotel has an impressive lobby. Rooms on the first floor had very high ceilings. The pool was clean and a nice size. The breakfast area was quite large with a variety of foods. Everything was clea... more

Owner Response
B.W.P Cortland, Owner at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much.