Best Western Plus Finger Lakes Inn & Suites

As the newest property in Cortland, the building is far superior to anything else in the area. Most other hotels in this college town are run down or of the, ahem, hourly rental variety. Room and furnishings are on par with a mid-scale hotel such as Hampton or Comfort. Staff attentiveness and service remains their downfall. Twice I've been billed for what was supposed to be a loyalty points stay. After 6 months, they're still "cancelling breakfast for safety reasons" when most hotels have found ways to offer comp breakfast safely (grab and go, pre-order, staff served, etc). Location is just south of the city in a beautiful country setting. A nearby hotel is currently being renovated and will be the first Marriott flag in Cortland, and I'm hoping this will provide a more solid guest experience -- and, perhaps, force BW to step up their game a little. less

This is our fourth visit to the Best Western Fingerlakes Inn & Suites in Cortland,NY to visit our grandson at the college. It will also be our last. We booked two nights and went out the morning of the second night while the housekeeper was on our floor. Upon returning at 3:00PM we entered the room and found it had not been attended to.; no fresh towels and bed not made. Having paid full price, we expected service. I was told at the desk that we had been notified that these services were not offered during our stay due to Covid. However, we were not told or notified when we reserved the room and there was no notice at the counter. I also explained to her that the housekeeper had been on our floor and did not notify us either. Contacting two other hotels in town, they told me they certainly will service the room each day. Sorry to say this will be our last visit to this hotel when visiting our grandson. less

My boyfriend and I attended a family wedding out in Cortland so we decided to stay in town for the night. It ended up down pouring at the end of the wedding so we were soaked and ready to check-in, clean up and relax. This hotel is beautiful! However, check-in was rough. There was a bell to ring, which I did but still waited more than a few minutes. I got impatient and went to find the employee. She was sweet. We received a room right next to the lobby and it seemed like a handicapped room. It was super clean! But for me the bed was uncomfortable and I never have issues with beds which surprised me. The soap dispensers in the soap were all out so had to ask for bottles which was no big deal. But the lady seemed a little huffy and puffy because I was being "needy" but she did get me everything I was asking for. We ended up leaving earlier than usual in the morning because of my issue with the bed. The gentleman at checkout was very nice. I would give this hotel another change if we're out that way again. I would just request a room on the second floor and test the bed before settling in for the evening. I'm just very picky!! less

I spent a week in Cortland, NY and chose this hotel in big part because of their high cleaning standards during this crazy COVID-19 time! The hotel was very clean and the front desk staff welcoming. It's unfortunate that non of the usual amenities were available, but completely understandable and safer right now! less

This hotel has an impressive lobby. Rooms on the first floor had very high ceilings. The pool was clean and a nice size. The breakfast area was quite large with a variety of foods. Everything was clean, orderly, and quiet. We had a great rest and will recommend this hotel to others! less