I feel like I need to preface my review by saying I am not a picky person and I'm pretty easy to please. I say this because I read the reviews of this place before we stayed and I was expecting something decent, clean and comfortable....I purchased a 2 night stay as a Groupon deal over the thanksgiving break and was not happy with this place. First off, I don't see why it is a best western PLUS, it was pretty old and not very clean compared to most places I've stayed. It was musty in the room and the deal breaker was that there were roaches! As soon as I saw that roach crawl across the nightstand next to me the first night in the room I was completely disgusted and ready to get out of there. As I was packing up our things another roach was crawling on the bed skirt where my husband was sitting. He went to the front desk to see about getting our money back so we could stay somewhere else but since we purchased through Groupon we were SOL... So we were offered the room next door, which made no difference to me because if this room has roaches the one directly next door is going to also. He then offered us another room in the opposite building. Fine, we took it just for piece of mind, maaaybe that one is roach free but probably not. So we get to the second room and we didn't see any roaches but I did sleep with the lights on the first night.
Next, the beds are not very comfortable. I read all these reviews about comfortable beds and I feel like maybe people are reviewing the wrong hotel. Our bed was hard and the pillows were flat, I woke up so sore several times throughout the night.
The ac option in the room was either freezing cold or you could turn it off and the room would get humid and musty. The first night was so cold we decided not to turn it on the second night and it was hard for me to sleep since I was hot. My daughter refuses to sleep with a blanket so I didn't want her to freeze again.
And finally, we didn't need an alarm clock because the people in the room above us woke us up both mornings, it sounded like they were just running laps in their room. This lasted till about 8 am, then when we'd get back to the room about 7/8 at night we'd hear it till about 10 pm. Not sure if there was a kid up there running around or if the people were just going crazy up there but it was very loud.
So to sum it up just go stay somewhere else. Spend a few extra bucks to stay in a comfortable hotel instead of a dingy motel. Roaches are unacceptable! less