Best Western Plus Fernie Mountain Lodge

We had an overnight stay at the Best Western, loved the location and Fernie. Hotel room was clean and quiet (our room faced the back of the hotel) and the breakfast was good too. Staff were very friendly. less

These beds are horrible. Worst nights sleep ever. Check in lady was terribly rude. The lady at check out was nice. Breakfast was alright. Need someone cleaning tables as more than 3/4 of the tables were dirty. less

As I turned left off the highway to the Starbucks I discovered that it was in the same parking lot as my hotel! Very pleasantly surprised. I grabbed a mocha and headed for check in. The staff were attentive and friendly and helpful with hints on great food. As I looked out the window of my third floor room I noticed the screen was falling off of the window; my view overlooking the local hospital and some nice mountains beyond. (The screen was reported on check out). Once again the Best Western Plus offer beautifully appointed rooms with PLASTIC cups and PAPER coffee cups!! It is over the top incongruous with the room; not to mention the environmental impact this policy begets. I would recommend that side of the hotel as it was away from the highway in the front of the building. The indoor pool and hot tub were having maintenance done and were not usable on this visit; to be fair, the outdoor ones were available. I would like stay here again. Staff were good, hotel was clean, and after all, Starbucks was just across the parking lot! less

When I drove up to the hotel I found it exceeding my expectations. Upon arrival at the hotel the staff were polite and courteous. Check in process was quick and easy and they already had my information ready for me. The stay was quiet and the location was great. less

I gave a review in Nov 2016 when we were last here. It basically was saying 5 stars wasn't enough. And that is the same way this trip! This time we brought the kids (9 and 11) and they loved the hotel and Fernie too. Only suggestion, although the pool area is clean and water crystal clear, there is a green ring along the floor starting to form. Needs to be vacuumed please. Thanks and see you again! less