Best Western Plus Fernie Mountain Lodge

1622 7th Avenue, Fernie, British Columbia, V0B 1M0, Canada
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Best Western Plus Fernie Mountain Lodge

This full-service Fernie, British Columbia hotel is minutes away from world class skiing, fly fishing and numerous recreational activities.

Located in British Columbias East Kootenays, the Best Western Plus Fernie Mountain Lodge offers the c
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1622 7th Avenue, Fernie, British Columbia, V0B 1M0, Canada

Reviews of Best Western Plus Fernie Mountain Lodge

Traveller Overview:
4.5 Rating: 599 reviews
Excellent 54%
Very Good 34%
Average 7%
Poor 1%
Terrible 1%
Rating

510mar_afernandaf, wrote review 26/07/2021

not worthy

Bedroom didn't smell fresh and clean, and the breakfast was quite disappointing (potatoes were not fully cooked, no fruit available, cream cheese and waffles only available if you asked for them but ... more

Owner Response
Emma Gundry, Sales at Best Western Plus Fernie Mountain Lodge, responded to this review
I apologize that you had an unsatisfactory experience. As mentioned in my previous response to you (yesterday), none of the issues that you outlined were reported. If you encounter issues during your stay at any hotel in the future, please report them promptly. That way, the staff will at least be presented with options to improve your stay i.e. moving you to another room. If nothing is reported, then nothing has a chance of being fixed.
Rating

bwilly626, wrote review 17/07/2021

Family trip to mountains

Nice clean hotel. Good location. Good internet and continental breakfast, helpful staff. Pool not the most exciting but if you travel to fernie you shouldn’t be going for the hotel pool experience any... more

Owner Response
Emma Gundry, Sales at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for your great review! We're glad to hear you enjoyed your stay! Please come back soon.
Rating

Rossland58, wrote review 08/07/2021

Comfortable hotel

As always a comfortable hotel situated just off the highway in Fernie. Good amenities, although the breakfast could be a lot better. The rooms are comfortable and clean, while the staff are very helpf... more

Owner Response
Emma Gundry, Sales at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for your kind review. Since then, the breakfast café has opened up further and new staff have been hired, which means the food quality and quantity is better. If you return, we hope you enjoy these changes. Thanks again!
Rating

woodmister, wrote review 26/06/2021

Just an overpriced property without a view.

This is an excellent property with excellent views of the mountains. The property is well maintained and it has an indoor pool. The nightly rental rate is higher than elsewhere but if you are lucky ... more

Owner Response
Emma Gundry, Sales at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for your lovely review. Sorry that you didn't get the view you hoped for. Rooms are assigned the night before arrival and some room types only face one direction e.g. golf course side. Still, we appreciate you taking the time to complete this review and hope you return one day.
Rating

watayl0r, wrote review 05/05/2021

nice hotel - loose covid safety -

The clerk had very poorly fitting mask. This suggests a lack of concern in other important areas of guest safety should be expected. Covid safety became an immediate concern and provided a general dis... more

Owner Response
Emma Gundry, Sales at Best Western Plus Fernie Mountain Lodge, responded to this review
I apologize about the clerk’s loose-fitting mask. Since the beginning of the pandemic, we have diligently abided by government-mandated laws and Best Western’s policies and procedures, surrounding COVID-19. Further, on 10 March 2021, we passed a Work Safe BC Inspection Report. Disposable masks are provided to guests and staff if needed. However, the front desk is situated behind a row of plexiglass, so extra safeguards are in place in light of a loose mask. Thank you for bringing this matter to our attention.