As Platinum members, we were thrilled with our upgrade to a spacious family suite, complete with kitchenette and fireplace. There's so much to love at this hotel: the staff are the friendliest and mo... more
As Platinum members, we were thrilled with our upgrade to a spacious family suite, complete with kitchenette and fireplace. There's so much to love at this hotel: the staff are the friendliest and most professional around; they have lovely indoor as well as outdoor hot tubs and a great indoor pool; great mountain views from any room; and Fernie is just a gorgeous place to visit any time. Sadly, on this visit, even though our room was two rooms away from the elevator lobby, we were kept awake by an extremely noisy ice machine that ran all night. Next time we'll know to insist on a room, regardless of size, FAR away from the elevator. We love their breakfasts, the real dishes and cutlery and food selection. One item was a little off - the small pancakes had a funny taste to them. But otherwise the rest of the breakfast was excellent. On previous stays the breakfast staff were very friendly, but on this visit (it was the Canadian Thanksgiving weekend), we got the impression staff weren't happy to be there, as they weren't greeting people, etc. It's wonderful to start your day with a friendly greeting and smile, but didn't happen on this breakfast visit, unfortunately. Fortunately, the front desk staff did save the day again, as they greeted us as we walked past. less