Best Western Plus Fergus Hotel

830 Saint David Street N, Fergus, Ontario, N1M 2L2, Canada
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Best Western Plus Fergus Hotel

We welcome you with open arms to Fergus, Ontario formerly known as Little Falls.

The Best Western Plus Fergus Hotel, a 3 diamond hotel, is located in the historic town of Fergus just minutes from the beautiful Grand River, an attraction not
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
830 Saint David Street N, Fergus, Ontario, N1M 2L2, Canada

Reviews of Best Western Plus Fergus Hotel

Traveller Overview:
4.5 Rating: 229 reviews
Excellent 64%
Very Good 19%
Average 6%
Poor 5%
Terrible 4%
Rating

Fordy416, wrote review 07/09/2021

Be aware of noise

2 wedding parties also booked in. Guys playing guitar until 4:00am. Security non-existent. Had to shove pillows under the doors. Got 2 hours sleep. Elevator was broken and had to hump luggage up and... more

Rating

Sherpa758048, wrote review 05/09/2021

Great.

It was very nice. Family oriented and the staff were very helpful and welcoming. I would definitely stay with them again. It was walking distance for shopping. Unfortunately, I didn't get to try the s... more

Rating

greerm2018, wrote review 24/08/2021

Horrible Customer Service

I reserved two rooms for a wedding, one room was for my son. After 1:00am a lady walked into his room, she had been given a key by the front desk. When she told the front desk that there was already... more

Owner Response
Sanjeev Rishi, General Manager at Best Western Plus Fergus Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have already given you the discount for your stay and we again apologies for the inconvenience that has caused to you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thanks, Best Western Plus
Rating

Mdk222222, wrote review 22/08/2021

Was given a key to a room that someone else was staying in

Checked in after a wedding. Went to enter my room and there was a man in this room already. This is incredibly unsafe and could have gone very wrong. As a woman, you want to feel safe and secure visit... more

Owner Response
Sanjeev Rishi, General Manager at Best Western Plus Fergus Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we did not provide you with the service you deserve, We have already done full refund to you. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service.
Rating

misjoy84, wrote review 17/08/2021

Well worth the money

It was very nice to be in a clean fresh newly decorated hotel . The room was extremely comfortable and I was very happy I felt safe and secure ! Staff was very accommodating and pleasant . I will defi... more