11/07/2018 Aao431, Essex, Canada
Booked 5 rooms more than two months in advance for a family wedding. Called 4 days before check in to find out they only booked 3 rooms for the night of wedding. Left scrambling to find accommodatio... more
Booked 5 rooms more than two months in advance for a family wedding. Called 4 days before check in to find out they only booked 3 rooms for the night of wedding. Left scrambling to find accommodations for 10 people. No measures were taken to rectify or take responsibility. Very disappointed. less
JinsPaul, Front Office Manager at Best Western Plus Fergus Hotel, responded to this review
We would hope that the many positive reviews posted on TripAdvisor would be a testament to our commitment to providing excellent service and we do regret that you felt that this was not our priority regarding your bookings.
As we have already discussed, the reservations were made for 3 rooms for 2 nights originally two months ago and confirmation emails were sent. Since we did not have any availability for the dates, we regret that we could not honor the request of two extra rooms or for three complementary rooms for one night.
We would like to assure any future guests that, although we are a business, we do realize that the key to us being a successful business is through providing each of our guests with a wonderful stay.