This was a particularly bad experience. I realize this is during the coronavirus. However, if you're going to charge over $170 for 2 nights at your hotel you should have something. There was no pool, ... more
This was a particularly bad experience. I realize this is during the coronavirus. However, if you're going to charge over $170 for 2 nights at your hotel you should have something. There was no pool, no fitness center, no business center, no coffee in the lobby, and housekeeping only by special appointment. Breakfast was a plastic wrapped jelly Danish, a fruit cup, and a bottle of water. In addition, the hotel had very few guests. However, they apparently grouped all their guests in a cluster of rooms on the 2nd floor. The room walls are PAPER THIN. So whatever your neighbor next door, or even across the hall, is doing at 2 a.m. or 6 a.m., you'll hear it all. No sleep for 2 nights, no amenities, and regular prices. Not a good experience. less
MrsNickyR, General Manager at Best Western Plus Fairburn-Atlanta Southwest, responded to this review
Thank you for staying with us at the Best Western Plus Fairburn. First I sincerely apologize that you did not receive the level of service that you expect from our hotel. During Covid-19 we did have to shut down our amenities. We did lower the rate. The rate you paid is not our regular rate. We do hope that you will give us a chance to get it right in the future. Thank you for your business.