Best Western Plus Executive Suites

4630 Pan American Freeway NE, Albuquerque, New Mexico, 87109-2201, United States
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Best Western Plus Executive Suites

Stay at this all two-room suites hotel in Albuquerque, New Mexico located close to the Albuquerque International Airport, Old Town, Sandia Peak Tramway, Nuclear Museum, the University of New Mexico and the Lovelace Womans Hospital. Welcome to the Be show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
4630 Pan American Freeway NE, Albuquerque, New Mexico, 87109-2201, United States

Reviews of Best Western Plus Executive Suites

Traveller Overview:
4.0 Rating: 1115 reviews
Excellent 55%
Very Good 25%
Average 10%
Poor 5%
Terrible 2%
Rating

Safari202742, wrote review 08/08/2020

Loved the in room jacuzzi!!!

Everything was absolutely perfect, except there was trash all over the parking lot. No one seemed to be picking it up because the same trash was blowing around when we checked out. Otherwise, loved it... more

Owner Response
Alexandra Brito, Guest Services / Front Office at Best Western Plus Executive Suites, responded to this review
We are so glad that you enjoyed your recent stay in our Jacuzzi Suite! Please accept our apologies for the issue with the trash, we are working diligently to keep our hotel clean and this will be addressed!
Rating

HermanTheGerman-inTX, wrote review 09/07/2020

A mixed bag!

The young man at the front desk seemed not to be too enthusiastic welcoming arriving guests, but he does the job. When I booked through the BW website, I asked for a top floor room, but that was ignor... more

Owner Response
Alexandra Brito, Guest Services / Front Office at Best Western Plus Executive Suites, responded to this review
Please accept our sincere apologies for the issue with our Front Desk Staff and the cleanliness of the hotel. This is never acceptable and will be amended immediately. However, I am glad to hear everything you enjoyed about the hotel including our delicious hot breakfast!
Rating

chapsi19, wrote review 08/05/2020

no amenities due to covid, roaches.

roaches when we first got in. she cancelled my reservation without contacting me, even though i notified i will be having a very late check in. mystery stain in my kitchen. room service was condesendi... more

Owner Response
Alexandra Brito, Guest Services / Front Office at Best Western Plus Executive Suites, responded to this review
Please accept our apologies for the difficulties you experienced during your stay. We are looking into the issue with the pests you mentioned and will be reviewing why your reservation was cancelled without your notification. Our breakfast has been updated and we are now serving a hot breakfast each morning! Due to COVID-19, most unessential amenities have been removed from rooms and limited in public areas. However, all of these amenities are still available upon request. Thank you for your feedback!
Rating

mobs03wsl, wrote review 19/03/2020

Rewards for what?

I broke my finger by a faulty door slamming shut on it I was charged for something I never got I never stayed at the property and still I was charged. I was treated like I was staying with relatives "... more

Owner Response
Alexandra Brito, Guest Services / Front Office at Best Western Plus Executive Suites, responded to this review
Please accept our apologies for the unpleasant experience. Unfortunately, we are not familiar with the situation you described but would like to address it ASAP. If you can provide any more info, please let us know!
Rating

DBJBAtlanta, wrote review 19/03/2020

Not a pleasant place to stay

No fitted sheets. Also, they used queen sized sheets on a king bed. Thus, they did not properly cover the mattress. No bath bar for shower. Only had a liquid dispenser in the shower. Lighting was ding... more

Owner Response
Alexandra Brito, Guest Services / Front Office at Best Western Plus Executive Suites, responded to this review
Thank you for your honest feedback and please accept our apologies for this unpleasant experience. We will address these issues with our housekeeping staff to ensure it doesn't happen again. We have inspected the room you stayed in and will be amending any issues.