Huge King Suite room at a very fair price, but noisy AC wall unit
15/08/2019 John B, Santa Fe, NM
We had a very large King Suite with a separate living room area, balcony, large toilet/tub/shower room with excellent shower controls and constant temperature water supply, plus 2 TV's. The tub/showe... more
We had a very large King Suite with a separate living room area, balcony, large toilet/tub/shower room with excellent shower controls and constant temperature water supply, plus 2 TV's. The tub/shower was just a prefab plastic unit but was spacious and the shower head was terrific. A negative in the bathroom was the soap/shampoo/conditioner dispensers stuck on the shower wall took quite a lot of force to actuate and actually caused the wall to deform slightly. And, there was no night light in the bathroom.
The bed was very comfortable, although we had to turn off the AC on this very warm night because it was so noisy and only a couple of feet from the bed. And, no, earplugs did not help at all.
We did ask for a room away from the highway to minimize noise and outside noise was minimal. Our room faced away from the highway, but the downside was that our view was basically limited to the tops of a large array of storage units - not a good way to enjoy the balcony.
We reported a problem wherein the message light on both phones would not stop blinking, and were informed that this was a known problem with their system. So, fix it!
The hallways were a bit dark at night, but seemed okay during the day. Perhaps higher wattage light bulbs would help.
Breakfast was plentiful and a large variety of items was available. Internet access was simple and provided excellent performance.
Overall, this was a pretty good stay and the price was very reasonable. less
JoshuaNisly, General Manager at Best Western Plus Executive Suites, responded to this review
Thank you for staying at Best Western Plus Executive Suites. I am glad to hear that you enjoyed the room and the breakfast. I want to apologize for the bad parts of your stay and want to assure you that these issues are being addressed. Thank you again and we look forward to seeing you back. If you need anything else please feel free to call me at 505.830.0900