A mixed bag!
The young man at the front desk seemed not to be too enthusiastic welcoming arriving guests, but he does the job. When I booked through the BW website, I asked for a top floor room, but that was ignor... more
The young man at the front desk seemed not to be too enthusiastic welcoming arriving guests, but he does the job. When I booked through the BW website, I asked for a top floor room, but that was ignored, then fixed at my request again during check-in procedure. The room was hot and the A/C not working, until I figured out that the unit was not plugged in. The fridge was not working either, until I discovered the un-pluged power cable. The king bed suite was spacious and looked as advertised. The table had stains and food markings on it from previous guests and the TV in the living room had no signal connection. The TV in the bedroom worked just fine. Trash cans at the side of the entrance were over-loaded with trash and food items spread on the floor. I was pleased that the hotel staff cooks a full breakfast and delivers it to the room as requested. Choices included eggs, sausage, yogurt, cereal and good coffee. Muffins, breads or bagels were not available. less
Alexandra Brito, Guest Services / Front Office at Best Western Plus Executive Suites, responded to this review
Please accept our sincere apologies for the issue with our Front Desk Staff and the cleanliness of the hotel. This is never acceptable and will be amended immediately. However, I am glad to hear everything you enjoyed about the hotel including our delicious hot breakfast!