Best Western Plus Executive Inn

Found a baby pacifier in the pillow case the next morning when gathering my belongings and moving the pillow to make sure I had everything. Right away I could tell something was there. So there is no way this pacifier went through the laundry. It would have been discovered on folding and certainly when putting it on the pillow. So to discover the bed had germs from someone else, possible sick germs was beyond disturbing. And the front desk, while they expressed shock, didn't really seem too disturbed. less

I booked 3 rooms for our group, we were staying there so we could enjoy the city and the zoo. Upon arrival everything seemed fine, we were checked in by Mohammed, who was very friendly and fast. We got to our rooms, they appeared upon first glance to be fine. The one room had hairs in the bed, to the point that my Mother refused to sleep in it, and stripped the bed to sleep on some blankets from in our car. The second room was fine. The third room, our room, was fine until we got our kids dressed for bed and pulled out the sofa queen bed. Upon opening it it was absolutely obvious that it had never been made, I don't mean that there were not blankets, I mean that it had blankets that had quite obviously been slept it, including hair and sweat stains on the blankets, it also had a vape in the blankets. We called down and spoke with Mohammed who didn't really understand the issue, so we had him come up to the room and look, he offered to give us clean blankets so that we could change the bed, but we refused and our children were not interested in sleeping in the bed after seeing the state of it and the vape. He took photos to forward to his Manager and we requested to change rooms. He was apologetic and went downstairs to try and find us another room, he had us meet him on a lower floor that had some sort of party going on and was now a floor away from the rest of our family group. Finally, he found another room on the same floor for us, and dressing in pajamas, we had to pack up all our belongings, move to a new room, unpack, then finally go to bed. When we checked out, they acted like nothing had happened, and we asked to speak with the Manager, who was not in. So we spoke with the Supervisor who offered us $2 in reward points, and gave us a 6% discount... She told us that it was all she could do and we would hear from the Manager. We are at a week now and we've heard nothing from the Manager. In addition, none of the ice machines worked, and none of the vending machines worked. The breakfast in a morning was limited due to COVID restrictions, as was pool use, which is understandable, but their breakfast "sausage" was chopped up hotdogs, and anything other than cereal in a ziplock bag or eggs was hidden around a corner that you had to ask for, but it wasn't even possible to see it in order to ask for it. We are extremely unsatisfied with our experience and the customer service, apart from Mohammed who initially check us. less

First off let me say that the people working at this hotel are lovely, and trying their absolute best in difficult times. However, the hotel has a really serious issue with ventilation. When I entered the hotel there was an incredibly strong chemical smell from all the cleaning fluids being used for disinfecting. My room had just as a strong a smell, and was 26 degrees centigrade when I first entered. I turned the air conditioner on (in May in Canada when it was 9 degrees outside) and managed to get it down to 24 degrees before bedtime. I made the mistake of turning the AC off before going to sleep, to wake up positively bathed in sweat. I ended up needing to run the AC all night just to get the room down to 23 degrees. On the morning I checked out, the smell when I left my room was definitely not cleaning fluid--I think it came from the bags of garbage being collected. Not the housekeeping staff's fault--fundamentally the issue is terrible ventilation! This would be a perfectly okay hotel if all the windows and doors could be opened for a good blow out. less

The amazing place to stay with friends and family. Welcoming environment, friendly staff and precisely perfect amenities. The quality of decoration and facilities provided for a warm stay is phenomenal. Also, the deals are found very consumer rewarding and engaging. less

We just wanted a quiet night alone and my goodness did we get it. This hotel was clean and updated from your first steps in. I was greeted by Mohammed at the front desk and he instantly made me feel relaxed and at home. Check in was a breeze with some welcomed chit chat. I was pleased when I got to my room with how clean it was and how not "hotelly" it smelled. The couch was comfy for lounging, eating and watching TV. Now the peice de resistance; the bed! I lasted only about ten mins watching TV before I drifted off into the most wonderful sleep I've had in a very long time. We woke up refreshed and ready to start our day with smiles on our faces. Cheesy I know... Totally recommend this hotel and to think I didn't even check the amenities. Will stay here again! less