Not what we expected
My family was attending an event in the area and wanted a place to stay and have breakfast following the function. The reviews seemed good, but what we didn't understand was that the hotel is less tha... more
My family was attending an event in the area and wanted a place to stay and have breakfast following the function. The reviews seemed good, but what we didn't understand was that the hotel is less than 50 yards from the freeway, the pool is pretty much in the parking lot, and parties in the parking lot are permitted (why anyone would want to be out there at 1am in that roaring freeway noise is beyond me). Staff was as helpful as could be all things considered, but the decor and vibe was much less than we expected for $200/night. We checked out at 1am following the event because we didn't want to stay there - we drove back to LA instead. We are disappointed and would like our money back. less
Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We liked to apologize for your unpleasant stay experience with us. We offer four room types, each room type has its unique features. If you are sensitive to noise, you may choose our Business room where is away from the freeway side, it offers to upgrade amenities with a quiet view of the mountainside. Guest's safety and security are our priority, we have a security guard helping us secure our hotel and parking lot every day. I wish you had mentioned this while you are staying with us, that we can offer you other options during your stays.
We hope to service you again, and we are looking forward to your next visit.