Best Western Plus Executive Inn

18880 Gale Avenue, Rowland Heights, California, 91748-1337, United States
based on 269 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.
rating TBC

Best Western Plus Executive Inn

Welcome to this TripAdvisor Award Winning Best Western Plus Executive Inn located in Rowland Heights near Los Angeles and Orange County attractions such as Disneyland and Universal Studios. FREE Wi-Fi Internet, FREE American and Asian Breakfast, FREE show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Executive Inn

Traveller Overview:
4.0 Rating: 269 reviews
Excellent 39%
Very Good 34%
Average 15%
Poor 8%
Terrible 2%
Rating

Evdokiya_Infernalis, wrote review 29/11/2019

Pleasant stay

Can be a bit noisy if you get the freeway side , but if you're a early sleeper on the opposite side then the train might wake you. Staff was nice and welcoming . Room was really nice and spacious . Th... more

Rating

AmerTourist, wrote review 19/10/2019

mostly chinese guests

Many dining choices (Chinese, Korean) within easy walking distance. Complimentary breakfast includes Asian items. Unfortunate location next to freeway is very noisy -- earplugs provided but noise a ... more

Owner Response
Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. We're sorry to hear you did not fully enjoy your stay with us. The hotel is located right off the 60 Freeway Exit, which makes it very convenient for most travelers but we do understand it can get noisy at night for some guests. We do have other room tiers for the guest to select from. Those rooms will be away from the main highway and a lot more quieter. We thank you again for your response.
Rating

nmorales2019, wrote review 08/10/2019

Best Western Plus in california

The team at the hotel is very helpful with any needs or concerns you may have. the cleanness of the Hotel and rooms is excellent. there are many restaurants right next to the hotel if you arrive late... more

Owner Response
Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear you enjoyed your stay with us. We will keep up the good work and we look forward to serving you again in the future. Thank you!
Rating

MRSFClovis, wrote review 02/09/2019

Great Weekend Getaway

Check in and check out was easy and smooth, pleasant staff. The rooms were comfy and spacious. The renovated lobby and sleeping rooms were stunning. I look forward to staying here again in the future... more

Owner Response
Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that we were able to make your stay more enjoyable. We will keep up the good work and we look forward to serving you again in the future. Thank you again!
Rating

Red2Chow, wrote review 01/08/2019

DISGUSTING HOUSEKEEPING

My spouse had a business trip and we stayed at the hotel for 8 days together with our 11 month old daughter. On the 2nd day, we arrived at the hotel in the evening and to our surprise, the housekeepin... more

Owner Response
Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Dear Sir, I am glad that you'd stay with us during your spouse's business trip. Our hotel just completed all room renovation and was awarded the 2019 AAA Inspector's Best of Housekeeping hotel award. We know it takes a tremendous commitment from our entire team to ensure our guests to experience a superior stay. When your incident happens, we took all necessary respond to your claim. Our Front Desk staff had also offered a 25% discount to compensation the inconvenience that you'd experienced. But our offer was refused, and I had tried to reach out to you. But you were not in the room when I'd try to contact you. Throughout of your stay with us, noting was brought up to our attention that you had asked for any assistance or needs from you. Our staff was not trained to service for your medical machine if you'd mention something to us. We are more than pleasing to assist you in any needs. Since I'm not able to talk to you in person, I had left a fruit basket in your room to the reassurance of our most sincere apology of this incident. At check out, our Front Desk staff had asked the experience to stay with us; your spouse seems very happy with her stays and even return the basket to us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (626) 810-1818. Sincerely yours, Benjamin Wu, Sales Manager