Best Western Plus Executive Inn

18880 Gale Avenue, Rowland Heights, California, 91748-1337, United States
based on 283 reviews Trip Advisor Logo
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Best Western Plus Executive Inn

Welcome to this 2019 BW Directors Award Winning Best Western Plus Execuve Inn located in Rowland Heights near Los Angeles and Orange County aracons such as Disneyland and Universal Studios. FREE Wi-Fi Internet, FREE American and Asian Breakfast, FREE show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
18880 Gale Avenue, Rowland Heights, California, 91748-1337, United States

Reviews of Best Western Plus Executive Inn

Traveller Overview:
4.0 Rating: 283 reviews
Excellent 39%
Very Good 33%
Average 15%
Poor 8%
Terrible 2%
Rating

ericdrcs, wrote review 28/07/2021

Old

Tired old room. Bed was ok linens well worn carpet bathroom and room general appearance is just aged bill as executive plus but was closer to average two star property. Just in need of serious update.... more

Owner Response
Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Dear Eric, Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We liked to apologize for your unpleasant stay experience with us. We are looking forward to your next visit.
Rating

LAVisitor2021, wrote review 09/07/2021

Not what we expected

My family was attending an event in the area and wanted a place to stay and have breakfast following the function. The reviews seemed good, but what we didn't understand was that the hotel is less tha... more

Owner Response
Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We liked to apologize for your unpleasant stay experience with us. We offer four room types, each room type has its unique features. If you are sensitive to noise, you may choose our Business room where is away from the freeway side, it offers to upgrade amenities with a quiet view of the mountainside. Guest's safety and security are our priority, we have a security guard helping us secure our hotel and parking lot every day. I wish you had mentioned this while you are staying with us, that we can offer you other options during your stays. We hope to service you again, and we are looking forward to your next visit. Hotel Management
Rating

S2562ZGlisar, wrote review 10/05/2021

good until it wasn't

During our stay we saw the cops were called. Some guests had their belongings stolen. I guess the front desk person let someone walk into the secure area where you can leave your personal belongings f... more

Owner Response
Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking the time and give us your suggestion. We will value your concern, and we will use your opinion to improve our service. We hope to service you again; please feel free to reach out to any of the managers on duty regarding your concern.
Rating

violathelion, wrote review 07/05/2021

Love this place!

Always a welcoming visit, always satisfied with guest services and overall visit. Very clean with a home feeling. Great breakfast, very relaxing. Great lobby being able to use and print when ever I n... more

Owner Response
Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.
Rating

raidertime14, wrote review 26/04/2021

Great customer service and very clean.

Loved our stay great customer service and very clean. For our next trips I would definitely stay in a Best Western. We got a great night sleep after a long stressful road trip. It was so quiet we got ... more

Owner Response
Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.