6 am garbage pick up all week long
13/08/2018 Rick C, Hamilton, Canada
We stayed on points for a week and were assigned room 121. On Monday, Wednesday, Thursday and Friday the very loud private garbage service came in to collect garbage at 6:00 am. Not sure if the ass... more
We stayed on points for a week and were assigned room 121. On Monday, Wednesday, Thursday and Friday the very loud private garbage service came in to collect garbage at 6:00 am. Not sure if the assignment was because we were using reward miles but avoid the end units.
Hotel is a little tired, front desk and morning breakfast staff were all lovely. The hotel caters to an Asian travel clientele and there are multiple Asian restaurants just a minute or two walk from the hotel.
Robes and slippers in the room, two bottles of water every day but there was an odor of a room that needed refurbishing even if was cleaned well every day - and the bathroom needed an update.
Location for what we needed was great - two minutes to the highway and at a junction between LA, Anaheim and Ontario airport less
Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Rick for taking your time to write us a review during your stay with us. We are glad to hear that our staff was helpful to you and our location was convenient as well. We want to apologize on behalf of the entire team for not meeting your standard in regards to the noise from the garbage service. We assign the room base on the availability. You can always request the room that is close to our lobby(away from the end units), and we will always try our best to accommodate you. We truly apologize again for the inconvenience. We thank you again for your response, and hope to serve you again in the near future.