Someone was watching TV on my bed while I was out!!
06/10/2018 stucker64, Munford, Tennessee
I was booked in this hotel for 10 days, had 2 other employees stating here and had reservations for 2 more. WE LEFT AND CANCELLED THE FUTURE RESERVATIONS! Not only were there HUGE cockroaches in my ... more
I was booked in this hotel for 10 days, had 2 other employees stating here and had reservations for 2 more. WE LEFT AND CANCELLED THE FUTURE RESERVATIONS! Not only were there HUGE cockroaches in my room and ants in one of our employee's rooms, SOMEONE WAS ON MY BED WATCHING TV WHILE I WAS AWAY!! TWICE! I alerted the desk agent and had her come to my room to verify. She was quite upset and brought it to the attention of management the next day, I never received a contact by management, no apology and certainly no compensation. We will never use this hotel again, Shame on them! less
Kathy T, Front Office Manager at Best Western Plus Executive Hotel & Suites, responded to this review
We are truly sorry about the issues you experienced during your stay. These types of issues are definitely not typical of our hotel, and we are investigating this situation thoroughly to uncover the cause of these problems.
Your business is important to us, and we want to make things right. We've reached out to you via email so we can discuss the situation further and obtain more details on what occurred. If you could reach back out to us at your earliest convenience, we would greatly appreciate it. We sincerely hope that you will give us another chance to provide you with a superior experience.