Best Western Plus Executive Hotel & Suites

Long review but work the read....look at the end for tips on staying here. If you are looking for a long term, or a short term, stay in a hotel in the Sulphur/Lake Charles area and wanted to be treated more like family than just a guest the Best Wester Plus on Exit 23 is the answer to prayers. Complete with friendly staff, free breakfast, super clean rooms and lobby, free washer/dryer available, great pool (not big but just enough to get wet) and plenty of parking. Did I mention in walking distance to Cracker Barrel and Waffle House <3 I had the pleasure of staying at this wonderful hotel for several months, though it is not a long-term stay hotel, my job required for me to be gone months at a time therefore having spacious rooms and free washer/dryer available was a perk. But the staff is what made it feel like home. First Impressions: The front desk is guaranteed to welcome you with a huge smile and call you by name. If during the night you will likely be greeted by Ms. Renee who is has never been caught with a frown...she's always smiling. You may also see Ms. Ava whose bubbly personality makes you feel like you've been friends for years. During the day you might have the pleasure of speaking with Ms. Norma, whose kind soul will want you to cuddle up with coffee and talk about life, Mr. Taylor who always goes out of his way for guests or Ms. Jackie who is eager to greet everyone with a smile. Each of these are superstars ! Cleaning Crew: The ladies who clean have hearts of gold. I stayed in this hotel for months and never once had a problem. We put out trash out in the hallways and dirty towels, by the time you get back from work/day excursions, you had a clean trash can and fresh towels. Jenny was always the best, as a manager she lead her team with heart and attention to detail. Emily, Kristy and Angela always greeted everyone with kindness and if there was an issue, they were right on top of it. They helped to make the time staying in a hotel more like hanging out with friends/family than guest. They work hard and it shows. No hotel can run efficiently with out a rock star of a hotel manager Ms. Tracey and maintenance guru Mr. Heath. Both, again, treats guests like family and are quick to respond to any concerns/questions you may have. Attention to detail at the highest level of professionalism is what you will receive from them. TIP: Did you know you can rent out items to make your stay more fun ? YES YOU CAN !! Really :) Uno Cards, Poker Sets and even Grilling Sets so you can use the grills out back. If I could give this hotel more than 5 stars I would. I look forward to my next visit at the Best Western Plus in Sulphur. Thank you. less

We stayed in the junior suite as we evacuated for Hurricane Ida. I expected the WiFi to be better at a more business oriented hotel and also $199 a night. Do not come here if you are expecting to conduct business while in your room. $240 for a room and the WiFi is not usable. Staff does not care. They stated I can use the public PC in the lobby. I sat in my car to use my hot spot as a resolution. Room floors are thin and extremely loud when someone is walking above you. This will be the last time I stay at a Best Western. less

Rooms were great but for $175 - this was too much money for a place that is not and should not cost this much. Most Best Westerns are half this price! Why so high! Gosh... IF I KNEW THE COST I WOULD HAVE DROVE ON BY TO ANOTHER PLACE TO STAY... less

Hotel is nice, some of the staff not so nice. Guy who checked us in was very helpful, told us that breakfast the next morning was until 9:30. We let ourselves have a rare sleep in day and we down around 9 for breakfast. Zero hot food left and when I asked, was told no more coming bc the kitchen was closed. Wasn’t super thrilled about that. Low water pressure in our room. Rooms are clean though less

Loved all the available amenities a this Best Western Plus! Breakfast was Fantastic with lots of choices... hot waffles and biscuits YUM! Free guest laundry room. Comfortable clean rooms and common areas. Friendly, helpful staff. less