19/05/2017 garyrZ5086RA, Liverpool, Ny, United States
Hotel is nice, staff is friendly, breakfast was good, room was spacious, beds very comfy. Nice neighborhood, gym was large and decently equipped. Our room was a 2 queen with a sofa bed, everything wa... more
Hotel is nice, staff is friendly, breakfast was good, room was spacious, beds very comfy. Nice neighborhood, gym was large and decently equipped. Our room was a 2 queen with a sofa bed, everything was great except for the stench of cigarettes in our non-smoking room. We alterted the staff as soon as we got into the room, they offered to see about moving us, but it was late and the kids were tired so we declined. I felt like they could have at lease offered to come spray Febreez or air-freshener of some sort, but that did not happen. Finally the pool is large and 4' deep all around, a plus for the kids. The downside was as soon as we opened the door to go into the pool area our eyes started to burn from the chemicals. The kids began to cough and we gave up after 10-15 minutes, much to the disappointment of our kids whom we had promised an extensive time in the pool for behaving during my graduation ceremony. Overall, I would stay here again, but only if a comparable hotel was not to be had. less
Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our room due to the stench of cigarettes . It is of the highest importance that things like this are not missed by our staff and mistakes like this should never be overlooked. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.