Very strong chemical smell
This hotel has a very strong chemical smell. I'm not sure if it is from recent fumigation, cheap cleaning products, or something else but it made me sick to my stomach and gave me a pounding headache ... more
This hotel has a very strong chemical smell. I'm not sure if it is from recent fumigation, cheap cleaning products, or something else but it made me sick to my stomach and gave me a pounding headache within minutes of being in the room, even with the window open, ruining my trip. We wound up getting permission to leave with a refund from the hotel manager, who later reneged saying they'd be charging us a $25 fee plus tax because we used the soap so the room had to be cleaned again. She was in the room when she offered the refund and a hotel bar of soap is more like 25 cents than $25. Also, the room already needed to be cleaned again due to cobwebs in the window and to address the odor problem that was not my fault. Absolutely ridiculous. less
Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Christine W,
Thank you for taking the time to share your experience. We sincerely apologize that your room was less than acceptable at our motel. We can assure you that this is not a typical experience. We continually strive to ensure that our hallways and rooms smell fresh and clean without chemical evidence. If you are unsatisfied with your room, we always try to relocate should the rooms be available. We are sorry that circumstances prevented you from asking for another room or letting us know that you were not happy with your accommodations as we certainly would do everything possible to correct the matter. We hope that you will give us another opportunity to exceed your expectations should your travels bring you back to our area