Wonderful visit. Couple issues. Will definitely stay again
01/01/2017 danieltrue, Bangor, Maine
My girlfriend and I drove in for New Year's Eve and got a great deal on the room. We arrived and were taken aback how beautiful the inside lobby was. Didn't feel like a typical best western. Front des... more
My girlfriend and I drove in for New Year's Eve and got a great deal on the room. We arrived and were taken aback how beautiful the inside lobby was. Didn't feel like a typical best western. Front desk agents were kind and courteous, and even called to check if the room was to our liking.
The room had a nice sized bed and even a seating area with couch and table, as well as a microwave and mini fridge. For the most part, everything was clean. I did notice the top of the headboard hadn't been dusted in a long time, and the boxspring seemed a bit worn.
The bathroom was well equipped and the shower was amazing. The only real issue we had was that the room smelled as if someone had smoked in it. It had that musty smoke smell, which was odd considering the hotel is smoke free. I did let the agent know upon checkout and she was more than courteous to let me know she would have that taken care of.
We didn't partake in the breakfast since seating was full, but it looked yummy. Waffles, eggs, sausage, etc..
My only other peeve would be to move the smoking areas away from right at the entrances. The ashtrays are literally right at the side of the doors, and customers have to walk through smoke to get in or out.
I certainly enjoyed my stay though, and would stay again. less
Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your feedback regarding the smell of smoke in your room as this will help us to continue to improve upon the guest experience. We are all looking forward to your next visit and hope it will be just as enjoyable.