Best Western Plus Executive Court Inn & Conference Center

Our overall rating would have been higher but for the dreadful service and quality of food we received from restaurant which sits nearby the hotel. But first to the hotel itself and the staff. The hotel is of a high standard, clean, well designed with ample parking and a good selection of food for breakfast. The staff and especially those who were working the evening we arrived could not have been more professional and helpful. A credit to the company! Had we just been scoring the hotel and staff we would have given 100% However we also visited their restaurant which is only a short walk. We ordered some drinks and food but when my drink order did not arrive I explained to the waitress that we had come a long distance and were tired and could they bring my drink and our food as soon as possible. Our order arrived soon after, but we then discovered that the french fries were very cold and part of my son's battered fish was hollow with nothing but batter. The waitress apologised and eventually returned with 'replacements' as she was about to leave my wife noticed that we had not been given cold slaw which she believed was on the menu. The waitress assured us it was not part of the meal and as we no longer had menus in front of us and were even more tired we reluctantly accepted what she said. She returned a few minutes later with the slaw and said she and the chef had made a mistake. As we began to eat our meal my son noticed a large hair attached to the batter of his food and I immediately asked to speak to the manager about all that we had gone through A lady approached us and stated she was the manager and was fully aware of what had taken place and 'would take care of the bill' I explained that as had only eaten 4 french fries and were unwilling to eat anything else it was the least she could do! I also informed her that we were very unhappy with their service and quality and as Platinum members we would be writing to Best Western about our experience. To my amazement the manager became very indignant and stated 'that as I have taken care of the bill it is very unfair of you to contact the company' We quickly left the restaurant and informed the hotel staff of what had just happened. They apologised on behalf of the company and asked if there was anything they could do to help We were so tired by this stage we ended up having coffee and cookies for our evening meal It is by far the worse experience we have ever had from this company which we have used on many occassions and I WILL be writing to Best Western direct! less

I've stayed at this hotel several times. Never been disappointed. Stayed from 7th to 11th. Very comfortable. Near everything. Very nice rooms and breakfast is exceptional. I highly reccomend this,hotel when you are in Manchester. Close to,airport too. less

The hotel & room were clean and well maintained. Staff was very cooperative, friendly and helpful. Breakfast was good and food fresh. The experience was pleasant and enjoyable. Location provides easy access to highway. less

Best Western Plus Executive Inn & Conference Ctr in Manchester, NH - great location, really nice place. Has a great brew pub with good food right on the grounds. Nicely appointed rooms, with a fridge and very comfrtable beds. Very clean, tub and toilet separate from a double sink. Free wi-fi, breakfast, pool and health club. Had a great visit with family from midwest - we stay here every year! less

Its been almost a year now and I can't believe I let this much time go by without taking time to write reviews of the places we stayed an attractions we visited last fall. Now we are planning a return trip to the north east. We spent two nights at the Best Western Plus Executive Court Inn and found the accommodations were first rate. The room was clean and the staff was extremely professional and courteous. The restaurant next door was one of the best meals that we had on our entire trip. Trust me, you don't have to be on the edge of the coast to have a great meal. Please let me recommend the scallops, because they were the best I have had in quite some time. Our stay in Manchester couldn't have been nicer because of BW and it's staff. thank you so much. TC less