Disaster from the beginning...
We have stayed here in the past and didn't have any issues at all. Well, until our most recent stay. I called to book for our anniversary as I've done in the past. So they have a record of our rooms t... more
We have stayed here in the past and didn't have any issues at all. Well, until our most recent stay. I called to book for our anniversary as I've done in the past. So they have a record of our rooms that we have stayed in. I asked for the king jacuzzi suite and told them it was our anniversary and that last year they told us to let them know when booking so we could be upgraded. He gave us a great price. I even double checked online the rates for the rooms and it looked like everything matched up. So now its check in day, everything is great at front desk she hands us our keys and we proceed to our room, we go in and definitely not the suite! It was just a king bed and jacuzzi for one in corner. We go right back to front desk and they tell us that is what we booked. I explained phone conversation and said I was confused because that is definitely not an upgrade from last year. The woman could see exactly what we booked last year right there, so I would think when the agent booked me he saw what my record. I could be wrong but still. We stayed in the room but ended up leaving at 2am. No sleep! We were on 1st floor. Parties all around us. It was very disappointing. We thought some had been spoken to because noise level dropped but not completely. We had not gotten one ounce of sleep. We should have known to just leave in the first place. less
Guest_Relations_MHR, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing your experience, and I am very sorry for the inconveniences that you
encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We sincerely hope that we may be given a chance to change your perception of our hotel in the future.