Best Western Plus Excelsior Chamonix Hotel Spa

This hotel was well informed in advanced that I can no longer make it to Chamonix, I made the request to cancel my booking less than 24 hours after I reserved a room, and Julie in reception said my booking was non refundable but they are happy to cancel it!!!??? Your hotel was in high demand as it's peak season so you will have no problem to re-sell the room, this is huge amount of money to take away from someone who has never even stepped into your hotel!!!! Pure daytime robbery! less

We stayed at the Beat Western Chamonix the days before NYE this year and the places is just and absolute shambles. The staff has no idea what’s going on most of the time and are completely disorganized and speak no English whatsoever. Our ski pass was wrongly done, our room was never properly cleaned, they have no working WiFi, the spa is dirty, broken and smelled so bad. We booked our NYE dinner at the hotel, which was even more or a joke - the staff had no idea at what time it started and it took us 2 hours to get main courses. I’m attaching my Vegetarian option of 95 euros!! The check out was exasperating as the staff didn’t know what they were charging us. If you are looking for a pleasant, stress free stay, I recommend to stay away! less

Stayed 3 nights over New Years Eve. Was a very good hotel, breakfast was good, didnt eat at the restaurant, good bed good shower nice bathroom, good views. There is a skiset hire shop at the hotel which is very convenient. 5 min walk to bus stop, buses take 10 minutes to Chamonix 5 mins to Flegere cable car, and they run every 10 minutes in the day. Everything was a good standard. less

We stayed here for a few days over New Year . Party of 8 . It was a pleasant hotel, rooms comfy . Too far away from slopes for skiing . Involved lots of taxi rides or bus journeys . If you are going over a busy period make sure you pre book taxi transfers to the various lifts . The reception staff were friendly but we experienced various service issues . Taxi’s not booked , ski lessons not booked ...a distinct lack of understanding English was apparent . Otherwise all other staff were friendly and helpful. less

The most beautiful, comfortable and welcoming hotel situated just outside Chamonix. The views are beautiful, it is so peaceful and relaxing. I visited during the quiet season, transport to and from Chamonix was free and the bus was located 2 minutes from the hotel. The staff at the hotel are lovely, every member of staff was polite and kind! The spa isn’t beautiful, very clean and well designed. The rooms are very comfortable, all with very good size beds, bathrooms. The hotel was a lovely escape from the reality and I would stay there again less