Best Western Plus Excelsior Chamonix Hotel Spa

We were travelling just back from Geneva and we stayed one night. Nice location and quiet hotel. Receptionist personnel very professional and hearty also to explain and support new city visitors . Rooms comfortable, clean and with a nice view. Breakfast buffet with a wide range of high quality meals. Multiple Tesla charging stations available. Congratulations, a very pleasant stay. less

We had a wonderful greeting from the receptionist who offered lots of information about public transport in the local area. Our room had a fabulous view of the mountains and was clean, bright and smartly decorated. A bit disappointed our sheets were badly ripped and had some sort of clothing sticker melted onto them. These weren’t changed during our 4 night stay. However, the bed was very comfortable and waking up to the mountain view was spectacular. The spa facilities were nice though the jacuzzi wasn’t very warm. We didn’t get chance to use the outdoor pool because it was closed for winter. We ate in the hotel restaurant and had a pleasant meal but felt the atmosphere was lacking. The bar stocks a good selection of drinks and cocktails but closes at 11pm so no chance of a nightcap on your way in from a meal out and a few drinks in the town. There are no facilities in the immediate vicinity so to get to ski slopes, bars, restaurants, shops etc you need a car or to use the local bus or train service (both of which are frequent, free and reliable). The ski room at the hotel is rather inconveniently located if you don’t have a car because you have to enter through the front door and traipse through the hotel, down some stairs and through several doors to get to the underground car park...not always easy with your arms full of skiing equipment. Overall we thoroughly enjoyed our stay, there is nothing the hotel can do about it’s location but if they could make a few changes to reflect some of the comments above I would happily stay again. less

As soon as we arrived at Hotel the service was great. We were shown where the Spa & restaurant were & told about meal times. We were able to leave our bags (as we were early) & were advised about the free bus into Chamonix centre. (Buses run every 12 mins & bus stop is about 3 minute walk from hotel). We had Breakfast everyday of our 4 day stay & it was very good with hot and cold selection. Staff were really accommodating when we asked if they could supply Gluten Free. We also had afternoon tea & evening meal, both of which we could not fault. We used the spa facilities & had a massage. (Can recommend, Girls were great). Definitely need to try the mojitas, they are €10 each, but well worth it. Excellent service. Thank You. less

This hotel is in Les Tines, about 4 miles from Chamonix centre but easily accessible by the hourly train or regular local bus service which is free to guests in the valley once the hotel supplies you with a card. Apparently the night bus charges 2 Euros but we were never up late enough to use it! This was all explained to us by the receptionist at check in. The location is quiet, rooms very comfortable, and good food in the restaurant. We were particularly impressed by the attitude of all the staff, they were very helpful and friendly and willing to go the extra mile to ensure we got what we needed. I am unable to eat cows milk and yeast products, which is quite a challenge in France, but the staff in the restaurant made sure I was aware of what was available to me on the menu and adapted a few things for me. We didn't hire skis at the hotel (as they will obviously charge a premium for the convenience ) but at the base of one of the lifts at Les Houches as it was much cheaper there particularly when prebooked online. Drinks are not cheap in the bar and restaurant but comparable to some other bars we went into in the town. I didn't use the spa as forgot to pack a swimsuit but did treat myself to a massage which was excellent. I would definitely stay at this hotel again. less

Very nice, clean hotel with friendly staff but if you are staying at the hotel for skiing the location is not the best as you have a 10-3- minute bus journey to reach the first ski lift. Take out a bank loan before you go as the bar prices are ridiculous!! less