Best Western Plus Excelsior Chamonix Hotel Spa

We have been to this hotel numerous times in the past and had no complaints, last season the staff and the cleanliness were good. Sadly our last two stays have been incredibly disappointing. Unfortunately for us we had prebooked the hotels in advance at the start of the season and we have a few days booked this forthcoming weekend. Note: Had this not been pre-booked at the beginning of the season, we wouldn't be going. - Front desk staff are unhelpful and rude. - Steam room, out of order every other day, apparently something wrong with a sensor that hasn't been fixed in a year. - Last stay we couldn't get in the Jacuzzi because it was so HOT, I know this sounds ludicrous as I am aware they are supposed to be hot, however it was quite honestly like dipping your foot into a boiled kettle. We mentioned it and the next day the temperature was corrected. It has raised concerns, what if children had just got in?? - Food is below average, menu is very limited Finally given the recent lock downs, closures of restaurants and ski resorts in France, we called to cancel our aforementioned booking this weekend. Our friends who had booked other hotels in Chamonix, and have been refunded, however this hotel is the first we have encountered who are rudely refusing to refund. At best they are offering to postpone until summer (When hotel prices are cheaper as its not ski season)... they're also insisting if we do postpone we have to select a firm date before April? Steer clear, there are far better hotels and nicer staff. less

We arrived at 1pm and were told that our room’s would not be available until 4pm and we should come back. When we came back at the required time (busy check in time) they only had one member of staff on and it took ages. We booked a large premium room which was the same as our friends who paid for a standard. The bar is unmanned and takes ages for a drink and the restaurant would not serve us as we did not reserve ( fair point but would be nice to be told ) Just generally like a very poor 3star hotel . less

This hotel is very well located, approximately 10 minutes bus ride from chamonix centre. Bus stop and train station within a few minutes walk (a little more difficult in ski boots however). We arrived at around 2.30pm so had to wait a short time until our room was available. Communication was a little difficult, although the staffs English was much better than our French. We hoped to collect our ski equipment, and were told that the Skiset shop opened at 4pm. Another member of staff told us the Skiset shop was closed on Sundays. We hung around for a while and the shop opened eventually. Generally, it seemed that the receptionists, although friendly, were unsure of a lot of things. Many questions we asked often felt like it was the first time they had been asked it. Our room was spacious, warm, clean and comfortable and our corridor was very quiet. Although not quite as modern as you would expect from the photographs. I wouldn't necessarily say this hotel was 4 stars, but that is in comparison to 4* hotels in England. We had to ask specifically for travel cards for use on the shuttle buses. We were also told that breakfast wouldbe €16 each per day - luckily I had the voucher stating that we had paid the bed and breakfast rate already. Another problem we encountered was getting water. There was only 1 small bottle of water in our fridge, so each night we asked at the bar for a jug of water. Sometimes this was given, another time we were given small bottles from reception, and others we were charged €6 for a large bottle. This was quite frustrating as water should be a standard thing to supply. The breakfast room is lovely with great views, and there was a good selection of food. However staff at breakfast time were rarely present and often didn't say good morning/thank you etc. The spa was nice to use at the end of the day, although the hot tub wasn't always hot. The shuttle buses are regular and we almost always managed to get a seat. The night bus is also handy, for €2 each between 8pm and 12am. Skiing is good in the area for beginners and advanced skiers alike. We would stay at this hotel again as it is very well located for getting to the slopes at both ends of the valley, and warm and cosy after a long, cold day. Thank you. less

We spend 3 nights at the hotel. We were very pleased by the staff attention as well as the general atmosphere of the hotel. The hotel is outside of Chamonix city center but is well connected to major ski slopes. ( bus rides are free at chamonix). Rooms are modern and have mountains view. Breakfast is rich and the spa is clean. Overall this hotel is very charming and is recommeded. less

We found a great deal for this hotel, the location is great with access up and down the valley. As described the bus stop is at the end of the road less than 100mtrs away. Our only disappointment was a lack of menu variety in the evening, its OK for 3 nights if your not too fussy. Best efforts are made by the service team and there is plenty of english on the menu if needed. less