The receptionist people and management were really unwelcome and unhelpful. We booked a room which specifically mentioned “room with Spa access” , (the goal of our week-end was to have a welness relaxing time, we choose that place for that.) but when we arrived there they announced us that nothing was open and gave us no option to have a discount or a refund to change of place (not even willing to give us any kind of compensation to apologize, just told us that if we wanted to relax we could book an extra massage of course at extra cost). Nothing was indicated on their website or on booking they just told us that we had to call before to have that info. Quite a distance to the city centre as well with a fake “free navette service” which does not exist as you are just invited to take the local bus in the street. The heated swimming pool well, was freezing cold. From our room we had the view on the main street going to Chamonix, such a pleasure when you have to sleep the window open because of the extreme heat in the room. A four stars hotel that deserve a small two, to avoid if you are expecting a “luxury” service. That was a really bad experience. less