Lovely hotel a little out of town
15/03/2019 kateyktm, The Royal Town of Sutton Coldfield, United Kingdom
We had a wonderful greeting from the receptionist who offered lots of information about public transport in the local area. Our room had a fabulous view of the mountains and was clean, bright and smar... more
We had a wonderful greeting from the receptionist who offered lots of information about public transport in the local area. Our room had a fabulous view of the mountains and was clean, bright and smartly decorated. A bit disappointed our sheets were badly ripped and had some sort of clothing sticker melted onto them. These weren’t changed during our 4 night stay. However, the bed was very comfortable and waking up to the mountain view was spectacular.
The spa facilities were nice though the jacuzzi wasn’t very warm. We didn’t get chance to use the outdoor pool because it was closed for winter.
We ate in the hotel restaurant and had a pleasant meal but felt the atmosphere was lacking. The bar stocks a good selection of drinks and cocktails but closes at 11pm so no chance of a nightcap on your way in from a meal out and a few drinks in the town.
There are no facilities in the immediate vicinity so to get to ski slopes, bars, restaurants, shops etc you need a car or to use the local bus or train service (both of which are frequent, free and reliable).
The ski room at the hotel is rather inconveniently located if you don’t have a car because you have to enter through the front door and traipse through the hotel, down some stairs and through several doors to get to the underground car park...not always easy with your arms full of skiing equipment.
Overall we thoroughly enjoyed our stay, there is nothing the hotel can do about it’s location but if they could make a few changes to reflect some of the comments above I would happily stay again. less
ReceptionExcelsior, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
Thank you very much for this very nice review!
I will see with the housekeeping about the sheets, because this is not our habits.
Regarding the restaurant, the general manager and the f&b manager are already working on the atmosphere. I hope you will be back next year to see the new ideas! By the way, we will show you also another way to get into the underground parking without coming into the reception.
It was a pleasure to have you with us and are looking forward to welcoming you next year.