Best Western Plus Excelsior Chamonix Hotel Spa

A very good hotel that has been recently refurbished. It is worth noting that the hotel is not in Chamonix itself so car or bus needed to go into the Center. We paid a bit more for a room with a view of the Mt Blanc...worth every cent to see the magnificent glaciers. Rooms are fine; breakfast ok as one would expect from a large chain hotel; pool was a great plus especially after a day on the trails; and the staff is very helpful and friendly. Good value for money. less

Looks nice from outside but dark rooms inside no balcony, 1 window like a prison; so if you want to experience jail, go there. We have window open and still damp and hot in room. Not the holiday experience you are looking for. less

Stayed at this hotel for a week with the family. On the positive side was the breakfast which we ordered the night become due to Covid-19. This worked very well and the food was great. The hotel is very nice and we got a room with a view to the railway and Mt. Blanc. On the down side was the water temperature in the pool - it was cold, but a very nice outside area. On the Sunday we wanted to eat lunch at the hotel and hurried back for that - made it in time to find out there was a wedding and therefore no lunch. Would have been nice with an heads-up from the staf. Dinner is ok, but dont eat there all week since there are better restaurants in Chamonix. In general we had a great week at this hotel and will come back again😊 less

The Hotel is ok but their bed was not realt cofmfort. The room were realy hot and it was not adjustable. restaurang food, no. we have ordered three burgers, expensive and awful. bad meat a lot of fat. less

The receptionist people and management were really unwelcome and unhelpful. We booked a room which specifically mentioned “room with Spa access” , (the goal of our week-end was to have a welness relaxing time, we choose that place for that.) but when we arrived there they announced us that nothing was open and gave us no option to have a discount or a refund to change of place (not even willing to give us any kind of compensation to apologize, just told us that if we wanted to relax we could book an extra massage of course at extra cost). Nothing was indicated on their website or on booking they just told us that we had to call before to have that info. Quite a distance to the city centre as well with a fake “free navette service” which does not exist as you are just invited to take the local bus in the street. The heated swimming pool well, was freezing cold. From our room we had the view on the main street going to Chamonix, such a pleasure when you have to sleep the window open because of the extreme heat in the room. A four stars hotel that deserve a small two, to avoid if you are expecting a “luxury” service. That was a really bad experience. less