Horrible experience - not worth the money - stay away
We stayed at the Beat Western Chamonix the days before NYE this year and the places is just and absolute shambles. The staff has no idea what’s going on most of the time and are completely disorganize... more
We stayed at the Beat Western Chamonix the days before NYE this year and the places is just and absolute shambles. The staff has no idea what’s going on most of the time and are completely disorganized and speak no English whatsoever. Our ski pass was wrongly done, our room was never properly cleaned, they have no working WiFi, the spa is dirty, broken and smelled so bad.
We booked our NYE dinner at the hotel, which was even more or a joke - the staff had no idea at what time it started and it took us 2 hours to get main courses. I’m attaching my Vegetarian option of 95 euros!!
The check out was exasperating as the staff didn’t know what they were charging us. If you are looking for a pleasant, stress free stay, I recommend to stay away! less
ReceptionExcelsior, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
We are sorry to read your comment,
Indeed there was an error on your ski pass which was resolved during your stay, all rooms are cleaned every day, the wifi works well but the network is very low because we are in the mountains, and also the spa is cleaned every day.
For the menu of the New Year we are aware that there have been misunderstandings but we apologized and offered drinks.
We take note of your comments, Our team always does what is necessary to best satisfy our customers.