to my disappointment, the staff gave my family and I a room in the lower ground floor (not in main building), with no view, no balcony and no air con. Bear in mind, this was my mother’s birthday so we... more
to my disappointment, the staff gave my family and I a room in the lower ground floor (not in main building), with no view, no balcony and no air con. Bear in mind, this was my mother’s birthday so we wanted a good room with a view of Mont Blanc.
The staff gave us another room with a balcony at least but it was in the second building, not the yellow/main one again. There was no air conditioning once again!
In addition, the beds were not made (even though we asked, they just told us to pull the sofa bed ourselves.) and my sister and I found a TOENAIL in the bed when we were going to sleep. However, it was late at night so we didn’t call reception as there was no point.
The toilet was so suffocating and there was no ventilation and privacy. As it was a sliding door, there is a large gap in between so everyone can see and hear you doing your business!
On a positive note, the location is amazing (if you have a car, because then you would have to walk and wait for a bus that comes every half an hour) and there is plenty of spaces for parking around the hotel! the air is clean and fresh. The spa and swimming pool was good, but the jacuzzi was always busy, didn’t have the chance to try.
Overall, I would rate it 3 stars.
ReceptionExcelsior, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this review
We thank you for taking the time to share this comment with us. We are are sorry to read that you were disapointed with the room but happy to read about the wellness place.
We did give you a room in the second bulding because there is no family room in the main one, and regarding the air confitionning there is none in all the hotel.
We do apologise about the bed.
We hope to welcome you once again for a better experience with the room.