I had written a review earlier, but since I could not edit it, I am rewriting it. The reason why I need to edit what I originally wrote is because of the behavior perpetrated by the management of this hotel. I was called EIGHT times in an afternoon after my review was published to be bullied and insulted. They said that others reviewed the hotel after me and found it to be perfect. They asked why my review was published in more than one website (why shouldn’t it??). I do not argue with other people’s reviews, but I will not be bullied into changing mine. I was questioned as if I had to defend my opinion, I was told the pictures were misleading (how can a photo be misleading??), I was attacked verbally and harassed rather than receiving an apology for this horrible experience. They also slandered me by accusing me of writing a bad review because I wanted to leave without paying. My credit card was charged the afternoon BEFORE checking in (I booked online and am attaching the transaction from my bank) and when I checked in and asked if I had to register a card, I was told the room was already paid for (which it was indeed) and that I wouldn’t be needing to do anything else else. I want to make it very clear that I wanted and want NO compensation, I just wrote a review to let others know what I found. Now, even more than before, I want to warn people against staying here. Aside from the obvious structural problems I found and will write now, the behavior of the management of this hotel is abysmal and unethical to say they least.
REVIEW: I have never stayed in a dirtier hotel than this. The common areas were dirty, carpet stained everywhere, dust and dirt all over the floors, overall condition of the hotel not fitting a 4 star hotel and definitely not up to Best Western standards if you have ever used their accommodations. The hotel is also in a remote area, far from everything aside from its very close proximity to a gipsy camp making it unsafe to do anything in the vicinity. The WiFi is nonexistent, disconnecting itself continuously and not providing a secure connection. There is no safe in the room, although they advertise its presence. Now regarding the rooms: we checked in and were assigned a room on the second floor. Upon entering the room and going to wash our hands, we immediately saw that the bathroom had not been cleaned. There was a used soap bar, the sink was dirty and the shower had footsteps inside. I checked the bed and although it appeared to have been made, upon opening it we had the surprise of seeing very used bedsheets. We went downstairs and pointed this out to the receptionist, he came to see the room and apologized profusely. He proceeded to give us another room. We went to the new room, and the bathroom was full of white pubic hairs. I didn’t check to see anything else, as this was disgusting enough. We again went to the reception and the same gentleman told us he would personally check the third room before giving it to us. The third room: the bedsheets were clean and not used, there was no hair in the bathroom but there were fingerprints everywhere, dust all over the floors which hadn’t been cleaned, dust all over the vanity, hair on the armchair and two plastic cups in the bathroom for our toothbrushes which were wet and not single use. Not exactly what you expect during these times: There was also a nice hole in the wall above the flushing button. At this point we just wanted to leave. A dirty room can be an oversight: three is a pattern and a serious problem with the hotel. We went to the reception again but found the person we had seen before was no longer there. As the room had been charged to my credit card already, we asked if it could be cancelled as we didn’t want to stay there but we were told this was not possible as we had booked through a third party website. I decided we would go and look for another room at another hotel and just lose the money for this hotel for the night, but after searching online and in person we found that there were no rooms in the area for the night. We proceeded to go to a carrefour and buy sanitizing products to wipe down the whole room, which I did and which was the only option at this time as we were extremely tired. We left as soon as possible the next morning.
If you’re looking for a four star experience, or anything close to it, look elsewhere. less