Best Western Plus Erie Inn & Suites

Overall, the room wasn't bad, but on arrival, my wife noticed the floor hadn't been vacuumed, or not very well, as there was a woman's swimsuit and candy pieces in front of the TV cabinet, as well as in and around the closet. We brought this to the attention of the gentleman at the front desk, twice, and even after having the room cleaned the next day, the candy was still on the floor. Seriously? I know there is a general lack of good help lately, but if you have a hotel, you should be holding staff accountable for poor work performance. Aside from this, the room was decent, shower was always hot, and the AC unit worked well. I would stay again, but would definitely ask for another room if I had to deal with a dirty one again. less

Check in was awful, staff member took a long phone call while checking me in and then started to text on her phone took almost half hour to check in. No room service for towel, only two towels were provided and then the next day asked about getting fresh sets was told I needed to come back later. No cleaning staff onsite! Breakfast was awful for the price we paid per night (don't give me the Covid talk) Pool was not open!! Staff did not know how to run the check-in computer. This was the worst experience we ever have had a hotel. Need new management or you guys need to do more training on how to treat guests. I know covid is going to be an excuse but for poor guest care and attention we received is a hotel problem. I will give you a F- if I could. Shame on your Cooperate for allowing this to happen!! less

The shower was dirty when we arrived. The bed was made but the sheets were not clean. We stayed for 4 nights and never had our room cleaned or serviced. I would not recommend this hotel to anyone. The clerks were nice, but couldn't do anything about the dirty room less

We commuted 500+ miles in the same day. We had a good stay, however, my girlfriend and I were trying to get sleep and after a long day of traveling and passing by into town on our road trip, we were upset about a sports team in our area with children running up and down the hallway screaming and shouting in the middle night. This was totally unacceptable. Everything was good except the noise. As a recommendation, I would hire a security team on Saturdays when events or sports team that are in house to monitor noise issues or complaints. I am sure I am not the only one that had to deal with same issue. less

Horrible Location, cleanliness was not up to par, under staffed , so they were not welcoming , gave a room to a person that was ALREADY BOOKED😱 OVER CHARGED SEVERAL PEOPLE BY $70, ACCOMODATIONS were not made, to please less