Best Western Plus Erie Inn & Suites

We commuted 500+ miles in the same day. We had a good stay, however, my girlfriend and I were trying to get sleep and after a long day of traveling and passing by into town on our road trip, we were upset about a sports team in our area with children running up and down the hallway screaming and shouting in the middle night. This was totally unacceptable. Everything was good except the noise. As a recommendation, I would hire a security team on Saturdays when events or sports team that are in house to monitor noise issues or complaints. I am sure I am not the only one that had to deal with same issue. less

Horrible Location, cleanliness was not up to par, under staffed , so they were not welcoming , gave a room to a person that was ALREADY BOOKED😱 OVER CHARGED SEVERAL PEOPLE BY $70, ACCOMODATIONS were not made, to please less

My room was next to lobby but too close to back entrance. Seemed like every 20 minutes someone would come in and let the door BANG CRASH SLAM SHUT!! It is now 11:39 PM after a hard days drive in the pouring rain. Have been trying to sleep since 7:30 PM good luck! My wife finally came to bed at 9:00 and every time the door BANGED shut she jumped up from her sleep which kept me awake. Has to be a better way to close the door!! Or maybe lock the $&@?! Thing! Gotta go my early start is just a few hours away ... less

I booked this hotel through a 3rd party and the pictures were INACCURATE! My Mom hasn’t been able to leave her home town for @ 2 years due to health issues with her and my Dad so I wanted to take her away for a girls weekend and booked this last minute. Not only were the photos misrepresent, so were ALL OF THE AMENITIES!! Not only wasn’t there breakfast, which is understandable with COVID, there was NO COFFEE, THE FITNESS FACILITY WAS CLOSED AND SO WAS THE POOL. None of these are a surprise given COVID, but none of that was mentioned on their website or the 3rd party’s. VERY DISAPPOINTING. We were told that all of ERIE was experiencing shut downs of public spaces due to the pandemic and this was the reason, along with it being Best Western’s policy. So, fortunately ERIN AT FAIRFIELD WAS AWESOME! She helped us with a room last minute and was so friendly. GO TO FAIRFIELD! less

Stayed here multiple times with out incidence prior to 2/13/21. New managment. On check were told systems were down, were making physical copies of all ID and Credit cards, uneasy with this.. Had to fill more paperwork than ever had to in any other Best Western. When presented earned gift cards, stated wouldn't be a problem to use, didn't want to take copy at this time. Not all desk staff were wearing masks. Were told by desk staff that pool is only for medicinal purposes. At 8pm systems still down, didn't want to take gift cards still. Hallways dirty. Mattress & box spring to big for bed base hanging over. In am when went to check out at front desk, no one was there and had to almost yell for someone to come out. Credit card was processed by night manager, with no adjustments for gift cards and a charge for incidentals of $25.00, that we never used. Did not provide a receipt, never said I'm sorry for the inconvience, just that he does not have anything to do with the processing and that his systems were still down. Also, never received the water and points at checkin for being Gold members. Very disappointed. Would not recommend staying at this hotel. less