Best Western Plus, Erie PA- Don't stay here.
Stayed here multiple times with out incidence prior to 2/13/21. New managment. On check were told systems were down, were making physical copies of all ID and Credit cards, uneasy with this.. Had t... more
Stayed here multiple times with out incidence prior to 2/13/21. New managment. On check were told systems were down, were making physical copies of all ID and Credit cards, uneasy with this.. Had to fill more paperwork than ever had to in any other Best Western. When presented earned gift cards, stated wouldn't be a problem to use, didn't want to take copy at this time. Not all desk staff were wearing masks. Were told by desk staff that pool is only for medicinal purposes. At 8pm systems still down, didn't want to take gift cards still. Hallways dirty. Mattress & box spring to big for bed base hanging over. In am when went to check out at front desk, no one was there and had to almost yell for someone to come out. Credit card was processed by night manager, with no adjustments for gift cards and a charge for incidentals of $25.00, that we never used. Did not provide a receipt, never said I'm sorry for the inconvience, just that he does not have anything to do with the processing and that his systems were still down. Also, never received the water and points at checkin for being Gold members. Very disappointed. Would not recommend staying at this hotel. less