Best Western Plus Erie Inn & Suites

8033 Oliver Road, Erie, Pennsylvania, 16509-4619, United States
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Best Western Plus Erie Inn & Suites

Welcome to Erie! Here at the Best Western Plus Erie Inn & Suites, we invite you to experience our complimentary full hot breakfast and indoor heated swimming pool. We are located one mile south of Eries premier shopping at the Millcreek Mall and minu show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
8033 Oliver Road, Erie, Pennsylvania, 16509-4619, United States

Reviews of Best Western Plus Erie Inn & Suites

Traveller Overview:
4.0 Rating: 288 reviews
Excellent 46%
Very Good 22%
Average 12%
Poor 8%
Terrible 10%
Rating

Bill S, wrote review 28/06/2021

In Need of TLC

Overall, the room wasn't bad, but on arrival, my wife noticed the floor hadn't been vacuumed, or not very well, as there was a woman's swimsuit and candy pieces in front of the TV cabinet, as well as ... more

Owner Response
Hotel Manager, Owner at Best Western Plus Erie Inn & Suites, responded to this review
Dear Guest, Thank you very much for the feedback about your recent stay with us. I am glad to know that you find our room very decent, Shower always hot and well working ac unit. I am sorry to hear your experience with us was not what it should have been. I have taken your comments and passed them on to our housekeeping department as a whole and talked with the room attendant who clean your room. I can assure you the experience you had was not a normal occurrence. I know I cannot change your experience with us and for that I am sorry. We would ask that if your travels bring you back to our town, please allow us another opportunity to showcase out hotel and services. Thank you for writing about your recent stay! Sincerely Hotel Manager
Rating

mrfennell2021, wrote review 28/06/2021

Worst stay ever at a hotel

Check in was awful, staff member took a long phone call while checking me in and then started to text on her phone took almost half hour to check in. No room service for towel, only two towels were ... more

Owner Response
Hotel Manager, Owner at Best Western Plus Erie Inn & Suites, responded to this review
Dear Guest, We appreciate the time taken to bring to our attention the inconvenience that you faced during your stay with us. We apologize for the same and assure you that we will certainly look into the issues that you mentioned and try to eliminate it to the best of our ability. We will be honored. Sincerely Hotel Manager
Rating

kendr0z, wrote review 02/06/2021

Worst stay of my life

The shower was dirty when we arrived. The bed was made but the sheets were not clean. We stayed for 4 nights and never had our room cleaned or serviced. I would not recommend this hotel to anyone. Th... more

Owner Response
Hotel Manager, Owner at Best Western Plus Erie Inn & Suites, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention Sincerely Hotel Manager.
Rating

amajic2972, wrote review 16/04/2021

Noise Issue

We commuted 500+ miles in the same day. We had a good stay, however, my girlfriend and I were trying to get sleep and after a long day of traveling and passing by into town on our road trip, we were u... more

Owner Response
Hotel Manager, Owner at Best Western Plus Erie Inn & Suites, responded to this review
Dear Guest, Thank you for the stay and the feedback. I am very much concerned with your feedback. My apologies for the issues and the overall bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.
Rating

simmonswoodsfamily, wrote review 12/04/2021

Horrible Hotel I DO NOT RECOMMEND

Horrible Location, cleanliness was not up to par, under staffed , so they were not welcoming , gave a room to a person that was ALREADY BOOKED😱 OVER CHARGED SEVERAL PEOPLE BY $70, ACCOMODATIONS were... more

Owner Response
Hotel Manager, Owner at Best Western Plus Erie Inn & Suites, responded to this review
Dear Simmons Woods, Thank you for your recent stay at our hotel and giving us the feedback. On behalf of our entire team, I would like to apologize for failing to match your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager.