In Need of TLC
Overall, the room wasn't bad, but on arrival, my wife noticed the floor hadn't been vacuumed, or not very well, as there was a woman's swimsuit and candy pieces in front of the TV cabinet, as well as ... more
Overall, the room wasn't bad, but on arrival, my wife noticed the floor hadn't been vacuumed, or not very well, as there was a woman's swimsuit and candy pieces in front of the TV cabinet, as well as in and around the closet. We brought this to the attention of the gentleman at the front desk, twice, and even after having the room cleaned the next day, the candy was still on the floor. Seriously? I know there is a general lack of good help lately, but if you have a hotel, you should be holding staff accountable for poor work performance. Aside from this, the room was decent, shower was always hot, and the AC unit worked well. I would stay again, but would definitely ask for another room if I had to deal with a dirty one again. less
Hotel Manager, Owner at Best Western Plus Erie Inn & Suites, responded to this review
Thank you very much for the feedback about your recent stay with us. I am glad to know that you find our room very decent, Shower always hot and well working ac unit. I am sorry to hear your experience with us was not what it should have been. I have taken your comments and passed them on to our housekeeping department as a whole and talked with the room attendant who clean your room. I can assure you the experience you had was not a normal occurrence. I know I cannot change your experience with us and for that I am sorry. We would ask that if your travels bring you back to our town, please allow us another opportunity to showcase out hotel and services. Thank you for writing about your recent stay!