Nice motel, HORRIBLE customer service.
09/10/2019 sandman50807, Tampa, Florida
Checked in 10/5/2019 after driving 12 hours. Got to the room about 8pm. People in adjoining room were in and out constantly talking loud and allowing the door to slam. To be nice I waited till 10pm... more
Checked in 10/5/2019 after driving 12 hours. Got to the room about 8pm. People in adjoining room were in and out constantly talking loud and allowing the door to slam. To be nice I waited till 10pm and asked them to quiet down and called the desk to ensure no convention was going on. Clerk said she would ask them to quiet down. About midnight noise continued and I asked them again. Noticed under aged kids in room with a bunch of beer. Again told them to quiet down. 430am noise started again. Called to the clerk and changed rooms. At the time I left the old room I noticed an older male in his 50s leaving the room with a suit case. Got to the new room but was 5am by this time. Showered and checked out, I didn't even get to have the breakfast. Expressed to clerk my observations and he apologized and said he was pretty sure the manager would comp part of the bill. Took my name and number. He said manager would be in by 8am and would ask her to call. Waited 2 days, no call so I called back. Different clerk answered the phone and I gave him the same observations when he asked to help after I asked for the manager. He said only the manager, Jill, could help. He took my name and number and said he would ask her to call. 2 days later, no call from the manager .
The motel was nice but with customer service, or lack there of, I will NEVER stay at this motel again. This is so u usual for BW as I stay with the chain wherever I can. Very disappointed.
I can only guess what was going on in the room with the kids and the clearly older adult. less
BestWesternHotels, Corporate at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts