Best Western Plus Erie Inn & Suites

Employees were friendly, everything was great, clean and I always recommend Best Western Plus . Rates were reasonable. I enjoy staying at any Best Western Hotel when traveling.It makes me feel comfortable and at home . less

We usually stay at a Best Western when traveling in the US (as opposed to resort or foreign travel) because the experience because the hotels offer solid value, a usually comfortable bed, cleanliness and value. However, at this hotel, we were told the "computer was down" and as a result the king-bed suite we had ordered was not available--they had no idea what rooms were available--despite only a few cars in the parking lot. Despite the alleged problems, only an experienced clerk was on hand to handle the problems. Instead of the room reserved, we were given a queen double, which means no couch. The first room we were given hadn't been cleaned. Fortunately there was another room available (insert sarcasm emoji here). We asked to speak to the manager. Everytime we went by the desk, the manager wasn't in the building, and the manager never returned our call. We were obviously being dodged. On checkout we were asked if we wanted a refund in the difference of the room rate--in other words, do you actually want to have the price dropped to what you actually received rather than the premium room you paid for. We won't be returning to this hotel. less

It is extremely dissatisfying to pay $202.27 per night (including tax) and have a bathroom be as disgusting as ours (room 408). We took photos and showed them to the desk clerk upon checkout. She asked us to text the photos to her so she could show them to her manager. The soap dish in the shower had blue colored body wash all over it, the corners inside of the shower were disgusting, the backside of the sink was dirty, the toilet seat was broken, the caulking around the base of the toilet was obviously corroded away from all around the base & there were black marks on the wall by the bathroom trashcan (most likely caused by some sort of liquid splashing on it when something may have been tossed into the trashcan). Seeing this concerns us because all hotels claim that each room has been thoroughly cleaned especially during the time we are dealing with this COVID pandemic. This experience would make it extremely hard to book again with Best Western when we paid a lot of money. less

My husband and I were nearing the end of a long road trip and stuck in a massive traffic back-up north of Erie when I called the Best Western Plus to inquire about room availability. Because I couldn't predict an arrival time, I was concerned that there might be no rooms available. I spoke to Katie, whose phone presence couldn't have been more warm and welcoming. She assured me that there would be a room available when we arrived, without requiring me to reserve it. When we did arrive, she was just as warm and welcoming. The hotel itself was quiet, the room clean, and we slept well before departing for home early the next morning. Travel in the time of COVID is not relaxed or easy but Katie and the hotel's cleanliness helped us to feel comfortable. less

Our family stayed in a king suite with a pull out sofa. It was a nice room, beds reasonably comfortable. However, our room was 104 which is right by the lobby. Thankfully it was not a busy time in the hotel and since there was no breakfast being served it wasn't as noisy as what it could be at other times. Early in the night we did hear people as they were talking to the front desk attendants, but for the most part it wasn't as bad as I expected. Now, here is my Covid review. It was our first time traveling during this outbreak so we did not know what to expect. SO, my review is to help other travelers who also are traveling during this time to have an idea of what to expect and is not meant to be a complaint for the hotel. At this time, it is what it is and I know they are doing their best. During our 3 night stay there was no housekeeping. They told us this on arrival and that was okay with us, but was something I like having when I am away. Also, since we spent time at the beach, we did have a good bit of sand in the bathroom that we just had to live with. Also, because of no housekeeping, we had to ask for extra shampoo etc and we only had a partial roll of TP so had to ask for more. If housekeeping is not going to be there, they should leave the rooms better stocked knowing people will be needing these items. Also, the breakfast is a bag that you pick up from tables in the lobby. The bags are said to contain a piece of fruit, a water bottle, and a granola bar and are available until 9. I went out the first morning and there were only kid bags available and no fruit. The next day there was only one bag that had fruit and no others. The last morning we finally each got a piece of fruit, granola bar and water bottle. Also, there is no coffee available. This was the worst for me. I like being able to grab a cup while getting ready for the day. There is a gas station across the road, and the coffee was good. It would be nice if the gas station and hotel would have some kind of agreement since the hotel doesn't offer a coffee station. Maybe offer a 20% coupon to be used at that gas station or something along those lines. Like I said, not a complaint, just so people are prepared. Also, pool is closed. I would likely stay at this hotel again, it was clean and well decorated, seemed newer. Staff was friendly. Just tough on everyone during this outbreak period. less