I would definitely return.
06/02/2017 David R, Colchester, United Kingdom
I stayed here recently and my first impressions of the hotel were pretty good and it’s always a good start to be met by a friendly face at reception, I checked into my room and found it to be both cle... more
I stayed here recently and my first impressions of the hotel were pretty good and it’s always a good start to be met by a friendly face at reception, I checked into my room and found it to be both clean and tidy with all the mod cons that you expect from a Hotel chain at this level, unfortunately the TV wasn’t working so I explained this to the receptionist and she in turn explained that there wasn’t anybody to look at it as it was late on a Saturday eve and would I mind if she moved me to another room and offered me a complimentary drink at the bar for any inconvenienced caused which was a nice way of dealing with the situation, Assertive common sense that’s what we like something we seem to have lost in this country, anyway I digress the stay was great as was the breakfast!! I would definitely return. less
Donna L, Front Office Manager at BEST WESTERN PLUS Epping Forest, responded to this review
Thank you David R for your feedback.
I am so pleased to hear that you enjoyed your stay with us and would return to us in the future. It is always nice to hear that minor issues are dealt with quickly and effectively and that you were greeted with a friendly face.
I am also glad to hear that you found to room to be clean with all the amenities you needed for your stay with us.
We hope you do return to us in the future and look forward to providing you with another superior stay.
Front of House Supervisor