Overcharged for my stay
Called to change the dates of my stay from Friday to Monday, to Saturday to Monday. When we arrived on Saturday they had changed the dates to Friday to Sunday. We spoke to front desk and they promis... more
Called to change the dates of my stay from Friday to Monday, to Saturday to Monday. When we arrived on Saturday they had changed the dates to Friday to Sunday. We spoke to front desk and they promised to fix it, on Sunday our key no longer worked. Had to make two trips to the front desk to fix it. Then on Monday when we checked out, front desk person didn't know how to change our check-in date from Friday to Saturday even though we didn't even arrive or check-in until Saturday. RaeAnn promised she would fix it when manager got there. Manager called and said they couldn't change it cause original bill was for Friday. Told them I called twice earlier in the week to confirm changes and still would not change the bill, never dealt with a person or company who wouldn't change their own mistake. less
Jashmina M, General Manager at Best Western Plus Emory at Lake Fork Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 903-473-2022