Nice room, clean hotel
07/11/2016 maitiemouse, Ladysmith, Canada
We stayed two nights during a recent visit to Victoria. We were very pleased with the room, it was roomy, clean and easy to access with our dog. We were provided with a microwave oven, mini fridge a... more
We stayed two nights during a recent visit to Victoria. We were very pleased with the room, it was roomy, clean and easy to access with our dog. We were provided with a microwave oven, mini fridge and coffee machine. Only complaint was the brand of coffee, but we roast our own, so maybe we are spoiled.
We were pleased that rather than two beds we had a bed as well as a sofa for sitting on rather than depending on a bed to sit on. The TV was a bonus, not only did they know how to use HD, we got more channels then we have ever received at any hotel including the time shift channels allowing us to watch SNL at a reasonable hour. The movie channels were awesome as well.
We were also pleased with the bathroom layout, with the toilet and bathtub separated from the sink and mirror so I could get ready while hubby was showering and he could shave while I showered. Bonus was a soap dish. It is so annoying when you don't have a soap dish and the soap gets slimey all over the sink counter.
The hotel staff were very accommodating and friendly and we were provided with a Globe and Mail for free, which was nice as we were away from home so could not print off our weekend crossword puzzle to do.
The only complaints we had were that the hotel is in direct line of the airport, and we were woken early in the morning by the planes taking off and landing. The only other complaint was the woman in the room next door left her small yappy dog in the room, but the front desk promptly located the woman and reminded her pets are not to be left alone in the room. Neither of these complaints are a direct reflection on the hotel and were unavoidable.
Smitty's is connected to the hotel and we were offered 25% off breakfast, which was nice. The meal was filling and service there was great. less
johnsC3898TL, General Manager at Best Western Plus Emerald Isle Hotel, responded to this review
Thank you very much for the excellent review. You touched on so many key points and shared great information for our other travelers. We are so happy to hear your visit was as expected. Your business is very much appreciated and we look forward to your return. Sincerely and thank you from all of us.