Best Western Plus Embassy Hotel

Let me start by reflecting on some of the reviews I read about this hotel before booking.... This is a nice quiet hotel that is situated close to the Metro which makes it good for exploring the city. Rooms are a good size and have all the necessary amenities you would look for in a hotel like this, however the a/c temp can not be regulated which is frustrating in high heat and wifi in rooms is poor. We checked into the hotel late in the night following a trip to the islands. We had previously dropped some bags at the hotel before we left for our trip to the islands and found the reception staff to be rude. Check in was fairly straightforward however it took a few attempts for them to understand we had bags left in the storage room. We went up to our room (4th floor) and were instantly hit by the smell of stale smoke. We had requested a non smoking room and there was a sign stating non smoking but on the other hand there was a ash try on the table? The smell was really bad and when I called down to reception to complain and I was told the room was non smoking and that the hotel was fully booked and nothing else was available. I was not happy and asked for someone to come up to the room. The male receptionist was not the most helpful but I understood he had nothing else available and accepted that we were stuck with the room. I thanked him for his help and asked him to leave a message for the hotel manager to contact me in the morning as I was not happy with then room and wanted him to see me to discuss further. I then proceeded to unpack, 10 minutes passed and the receptionist appeared with a new room key saying he had another room for us which smelled much better. I was surprised but grateful for his help and proceeded to move rooms. In our new room we got ready for bed and switched on the a/c, this is when we started to smell cigarette smoke. The smell was coming from the vent. We ended up just going to bed with no a/c. The next morning we reported this to reception and yet again was dealt with in a rude manor. She said we had already been moved once but she will ask maintenance to take a look. We later discovered the 5th floor is smoking and so I believe this is why we could smell smoke coming through the air vents. So my tip if you decide to stay in this hotel is to avoid 4th floor rooms and be prepared for rude staff. Breakfast was average with limited choice and the wifi throughout the hotel was poor. I won't be staying here again and wish I had taken more note from previous reviews before booking. less

Best western embassy hotel is a nice decent hotel very well located in the quiet heart of Athens. It's very close to all important areas of the city including the acropolis and plaka district. It's a few hundred yards from the train stations also. The one thing that I think needs to be reviewed is the number of stars. The hotel is sold as a 4 star hotel but I don't think it's. the hotel is old and maintenance is not adequate. I had an issue with the A/C and requested the reception to call maintenance which she did and they claimed fixing it which was not true. Staff are wonderful, friendly, and try their best to help. less

I was there for two nights before exploring other parts of Greece. In those two nights the staff really made my stay comfortable and enjoyable. The hotel is located about 10 mins from the parliament. There are plenty of restaurants and bars around the hotel to relax after a full days of sight seeing. less

We stayed for 3 nights end June/beginning July and would recommend the hotel highly. The hotel is very central and a few minutes walk from the Ambelokipi Metro station on the blue line. Syntagma Square and Monastraki are a couple of stops along the blue line and also the airport is on the same line which is very convenient. Also it is important to say that the hotel is in an area which is extremely safe. We were given room number 73 which is on the top floor and was a lovely large room with a very comfortable double bed and two sets of French doors leading out on to a shared balcony. A couple of things about the facility's in the room - the bath towels were beautifully thick and large and the hair dryer in the bathroom was extremely efficient unlike other hotels where you often get a pathetic air flow. The French doors have silky net curtains which looked lovely and clean so I couldn't resist smelling them and they were absolutely clean and fresh which is something that is always, and I mean always, overlooked in every hotel I've stayed in. The staff were lovely and friendly and very helpful with queries and booking of taxi's. The breakfast is continental style but does have hot food if you'd like it i.e scrambled eggs, slices of omelette and bacon and sausage. The waiter in the restaurant was lovely and very friendly and efficient. All in all we could not fault the hotel and would definitely stay there if we came to Athens again. less

Stayed here during a recent business trip and conference in Athens and would recommend it to anyone doing the same. The hotel is well located to the centre of the city (1.6km) and also to the main bus routes. Parking is available at the hotel. Room on the 6th floor meant no noise from the street below and also very spacious with only 6 rooms per floor. Bathroom was clean and spacious with linen changed every day. Very helpful reception staff and no problem ordering you a taxi or recommending restaurants to eat in. With no traffic, it's about 30 minutes from the airport. less