Tiny Tiny Hotel - but great location!
14/08/2017 Ami-chan-27, Rotterdam, The Netherlands
We had a long 4 day weekend in Paris and stayed here. Given the pictures and the Best Western reputation, we thought it would be great. Location is indeed super close to the Champs Elysee - worth it f... more
We had a long 4 day weekend in Paris and stayed here. Given the pictures and the Best Western reputation, we thought it would be great. Location is indeed super close to the Champs Elysee - worth it from this perspective, however only this!
Took us a while to find the hotel, and when we did we were greeted by a small glass slide door, a tiny reception and a confused receptionist. Our room was on the top floor, "best one" she said, however I would be curious if ours was the best how were the rest.
The elevator is tiny tiny - can only fit 1 person and a suitcase. When entering the room I was surprised it was a duplex: bathroom with 2 armchairs and a vanity on the bottom and the bed with a luggage storage space upstairs. There was also a built in small wardrobe on the bottom, that had the safe box too and a tiny minibar. Some chips bags were thrown on the bottom of the wardrobe for us as "part" of the minibar.
The bed was comfy - however the stairs to get to it were steep and it was impossible to get any suitcase up. If it was dark, it was super easy to step wrong and fall.
Bathroom on the other hand was very nice, had everything and was nicely spaced.
Breakfast was dreadful (sorry to say it but it's true). It's at -1 (basement), 3 tables and that's it - you need to wait for others to be done. Not that much selection - if you're lucky you find something available - omelette you get on order which tasted good, but good luck having some bread left to eat it with. Resources are slim here.
Had an issue with the room key - it demagnetised and it took me 3 trips downstairs to get somebody to actually replace it instead of just "Re-activating it", which clearly didn't work.
I honestly wouldn't recommended unless you aren't picky about small rooms, no breakfast and want an amazing location, close to the metro, good restaurants and shops. less
Lisette B, Responsable d'Exploitation at Best Western Plus Elysee Secret, responded to this review
Thank you for taking the time to share your feedback on your experience in the Best Western Plus Elysée Secret.
I was disappointed to read that you did not have a pleasant experience during your stay in Paris.
Indeed, we do not have the opportunity to have a large breakfast area but we do believe in serving high quality products to our guests.
I can ensure you that our breakfast offer is being reviewed in order to propose a larger range our products to our guests.
Regarding demagnetized room key, I am sorry that you had to experience this during your stay. Thanks to your comment, I have checked into this technical matter and am reviewing any potential technical shortcomings in advance in order ensure that other guests may not have to face such a situation as you have
Regarding location, we have the privilege to be in the middle of the Champs-Elysees district where only a short walking distance separates you from the Arc de Triomphe, the Place of Concorde, the Grand and Petit Palais, the rue St Honoré and avenue Montaigne. However, I am sorry that your memories of Paris may have been spoiled by an environment that may not reflect the enchantment of Paris.
If you wish to discuss this any further, do feel free to contact me through firstname.lastname@example.org.
Once again I apologize for not enjoying your stay with us and hope that you will give us another chance to provide you a room that best suits your requirements.
With our warmest regards,