DEFINITELY NOT A 4 STAR HOTEL.
17/01/2018 Dominique B, Brussels, Belgium
The first incredible thing that struck me was when I was requested to leave a 50€ cash guarantee by the receptionnist. Although she had my credit card details, she insisted on this procedure. Her coll... more
The first incredible thing that struck me was when I was requested to leave a 50€ cash guarantee by the receptionnist. Although she had my credit card details, she insisted on this procedure. Her colleague, the next day on checkout, could not believe this story and I had to show a receipt I fortunately had insisted to be given the day before in exchange of my 50€ note, to get them back. This is just not acceptable!
Second was the size of the lift which is certainly the tiniest I have ever seen. You have to choose either to fit two (medium size) people without luggage or one with.
Then we found out that our room (too small for a 4 star hotel) had a window opening on a blind wall two meters away as well as to a massive scaffolding that was obviously home to several families of pigeons.
And finally the breakfast room! Be prepared for a breakfast room smaller than a bedroom, capable of receiving 8 people only when the hotel with 26 rooms can potentially host 52 of them. The buffet is not of the level of a 4 star and you want to leave this room as quickly as possible (which makes room for the people waiting, obviously).
The sole quality of this hotel is its fantastic location. Period. less
Kévin R, Responsable relations clients at Best Western Plus Elysee Secret, responded to this review
Dear Dominique B,
Firstly, I would like to thank you for taking the time to advise of your recent stay at the Best Western Plus Elysée Secret.
I am really disappointed to read that you didn’t have a pleasant experience during your stay.
Our guest ‘s satisfaction is our number one priority and we are constantly working on improving the quality of our product and our service.
I am sorry about your check-in experience and the issues encountered. We usually take a 50€ guarantee upon check-in in order to guarantee extras. However, I will take the necessary measures to improve communication within the front desk and remind everyone the check-in process of our hotel.
Regarding the size of the room, we can offer several room types from our standard room “the secret” to the suites with a balcony where you can enjoy a wonderful view over Paris's romantic rooftops.
Next time, feel free to ask our team at the front desk as they can offer you a different room.
We are currently working on the a new breakfast offer that I hope will fully meet our guest's expectations. Please note that you can choose whether to have the breakfast in the breakfast room or in your room for the same price.
Thank you for mentioning the location. Indeed, we have the privilege to be in the middle of the Champs-Elysees district where only a short walking distance separates you from the Arc de Triomphe, the Place of Concorde, the Grand and Petit Palais, the rue St Honoré and avenue Montaigne.
If you wish to discuss this any further, feel free to contact direcly,
Kévin R. Guest Relation