Sauna conditions with rocks for beds
14/10/2018 chelp44, San Francisco, California
Got here over the weekend, booked for 5 days. Barely made it through two because because during a heat wave, they wouldn’t turn on the AC. I tried to sleep with the window open, but it was so noisy ... more
Got here over the weekend, booked for 5 days. Barely made it through two because because during a heat wave, they wouldn’t turn on the AC. I tried to sleep with the window open, but it was so noisy - I had no choice. Tiny rooms, rock-hard beds. I tried to leave early, but they said they’d penalize me. They finally turned on the AC because so many complained. If you like saunas and like to sleep on bricks, this place is for you. If not, go somewhere else. less
BWElyseeSecret, Directeur général at Best Western Plus Elysee Secret, responded to this review
Thank you for taking the time to share your review following your visit to the Best Western Plus Elysée Secret.
First and foremost, I would like to apologize for the frustrations you experienced during your stay. I am truly sorry to hear that you were disappointed with the mattress in our rooms. We have high quality mattress in all our rooms that satisfy our guests.
We're sorry to hear you felt so inconvenienced by the A/C issue. We know how important AC can be to getting a good night's rest. We turned the A/C into winter settings due to some cold days before your stay.
We value every guest's feedback and opinion and your response will help us continue to fulfill our commitment to provide excellent customer service and superior guest experience.
We hope to have the pleasure of welcoming you back to our hotel and replace your bad experience with one that reflects our true standards.