Smallest room I've ever had
24/03/2017 chrislunch, London
Stayed here in March 2017, client company booked us in. My colleague booked two nights as he wanted to check in very early from an overnight flight, I arrived late in the evening checking in just befo... more
Stayed here in March 2017, client company booked us in. My colleague booked two nights as he wanted to check in very early from an overnight flight, I arrived late in the evening checking in just before midnight, the hotel had been warned I'd arrive late.
The hotel is well located but absolutely tiny, almost Lilliputian. Check in desk/lobby is about the size of a counter at a dry cleaners. The lift barely carries one person and suitcase. I had room 602, on top floor, and the sloping roof meant I could only stand up on one side of the room. The bed filled the room. The wardrobe was a cupboard I original thought contained an electricity meter - on opening it I discovered some hangers, but the whole unit was half the height of the wall. My jacket would have draped on the floor had I used it.
I'm six foot one, and could probably have stretched out in bed and touched both walls. The shower was too short for me, by about four inches, and I had to duck to get under it.
The room smelt as if it was a smoking room, and my colleague reported his room on the third floor was taller, but no bigger, and not clean.
We checked out and didn't take breakfast, as the breakfast room was too small for us to chat and work in. In total these three nights cost us over €500. We'll be recommending to our client that they don't book this hotel again.
Scoring for location only - avoid otherwise. less
Elisabeth C, Responsable relations clients at Best Western Plus Elysee Secret, responded to this review
We thank you for the time you took to give us your feedback regarding your recent stay in our property.
We are very sorry to read that your overall experience has not met your expectations.
We have taken good note of your remarks: it will help us to work on improvement of the quality of our product and our service. Please be sure that our guests experience is in the heart of our occupations.
As you mentionned our reception area is indeed small and the brekfast room is not big enough for having a bussinness meeting in. For that reason we propose to our guest a living room area situated on the first floor with an Nespresso coffee machine, a selection of soft drinks, a computer and printer all free of charge and available 24/24h. The perfect place to relax before going out or when coming back from à long day or having a meeting or job preparation. We would like to highlight that we have some bigger rooms to offer on request. Please do not hesitate to book your room directly with the reception office.
Once again I apologize for not enjoying your stay with us and hope that you will give us another chance to provide you a room that best suits your requirements.
With our warmests regards,
Margot K. The hotel manager