Stay away from this hotel
Room and elevator smelled of cigarette smoke. Also marijuana smell in hallway. Room is old and dirty. Hotel needs a total overhaul. Awful experience. Stay away from this hotel. Best Western corp... more
Room and elevator smelled of cigarette smoke. Also marijuana smell in hallway. Room is old and dirty. Hotel needs a total overhaul. Awful experience. Stay away from this hotel. Best Western corporation should be aware that this hotel is awful, foul, smelly and dirty. less
Hotel Response, Owner at Best Western Plus Elizabeth City Inn & Suites, responded to this review
While your feedback is greatly appreciated, I do want to apologize for the fact that your experience at our property was so substandard. It is always our goal to ensure that we're meeting with or exceeding the high quality standards that have been set by other hotels in our brand, and I am saddened that we failed to achieve this mission during your most recent stay. I am deeply sorry to hear that you found the scent of smoke within our building, as well as for the other concerns that you had with regard to our dedication to cleanliness. I offer my apologies that our team members were not able to work to ensure that any of the problems that you faced were addressed and I will continue to review your comments from this review with all of our staff. I hope you'll be willing to give our brand, and our hotel, the chance to serve you again in the future. We'd love to be able to offer you a much more satisfactory experience.