Very clean, nice staff
We stayed in a two bed suite which was very large. The entire place was clean and the hotel has a 100% sanitation rating. There were a few issues that were all handled, but still minor annoyances. The... more
We stayed in a two bed suite which was very large. The entire place was clean and the hotel has a 100% sanitation rating. There were a few issues that were all handled, but still minor annoyances. There were four of us staying (and listed on the reservation), but only two sets of towels. There wasn’t any bedding or pillows for the sofa bed, there was no hair dryer, and the phone didn’t work. Each issue required a trip to the front desk, but the staff was helpful and polite. The breakfast area had limited seating and it was busy, but the food was fresh and kept well-stocked considering the number of people. The ladies covering the breakfast were very friendly and efficient. I recommend a room on the third (top) floor as we chose the first floor and the noise coming from above was almost unbearable. Overall, I’d definitely stay there again and I recommend it. less
HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
It was wonderful to receive your feedback following your recent visit to our property. Thank you for making the time following your stay here to write such specific remarks about the things that pleased you, as well as the issues that we could have done better on. I will let our team members know that you found their service to be friendly and that you would be confident in recommending our hotel to others. We know what a testament that is to your genuine satisfaction! I am sorry, though, for the inconveniences that occurred with regard to the preparation of your guest room prior to your arrival here. I'll speak with our front desk and housekeeping teams to ensure that they're using clearer communication between themselves regarding the expected number of guests who will occupy a particular room each evening. I also apologize for the malfunctioning hair dryer and telephone that you found within your room. We are taking all of your remarks seriously, as it's our goal to consistently earn 5-star ratings from the travelers who stay here. I hope you'll be able to return soon to the area, as we would be delighted to welcome you back to our Best Western Plus Elizabeth City Inn & Suites hotel for an even better experience.