You will be sorry if you book this hotel. the front desk, don't remember his name, was not friendly at all. The hotel is run down, really needs a new upgrade. The furniture is old. The room was sm... more
You will be sorry if you book this hotel. the front desk, don't remember his name, was not friendly at all. The hotel is run down, really needs a new upgrade. The furniture is old. The room was smelly, had to clean and spray down with Lysol before sleeping there. Half of the stuff didn't work in the room. Sheets was dirty with stains, cigarettes burns in the comforter, lamp button push out, the remote didn't work. Had to take turns using the remote. We had to get our own towels. Stay at your own risk. We couldn't use the pool because it was dirty. Other people in line behind my family was complaining and asking for their money back. Ended up going to my brother's house. less
Hotel Response, Owner at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Joyce R.,
Your feedback was greatly appreciated and I do hope that your overall visit to the area went well. Thank you for giving us the chance to serve you and for making the time following your stay to write a review about the experience that you had. I do want to sincerely apologize, though, for the fact that you did not feel confident in completely your planned stay. I will continue to review the feedback that you've made with our staff, as the type of experience that you had is certainly not how we'd strive for guests to find our accommodations. If you would like to discuss anything about your stay in further detail, we would love to hear from you. You may contact us at (252) 331-7751, and I do hope you'll be willing to permit our brand and our hotel to work to earn your loyalty back in the future.