They care for their guests
22/03/2019 shelbymanda, Kingsland, Georgia
We recently stayed at this location and was a little disappointed because we were put into the wrong room style than what we booked. We also did not receive a pack and play or crib bed option for our ... more
We recently stayed at this location and was a little disappointed because we were put into the wrong room style than what we booked. We also did not receive a pack and play or crib bed option for our toddler. HOWEVER, the GM emailed us regarding our issues and genuinely apologized and is striving to improve per our review. That action alone was enough for me to change my review to a 4/5 because it shows they truly care for their guests.
The breakfast spread had great options and the staff was very friendly. Even though we had a bit of a mix up, we will be back to stay at this hotel when visiting Elizabeth City because it seems like they truly care for their guests and their experience. I appreciate good customer service. less
HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Thank you so much for coming back to TripAdvisor to update your review following the communication that I sent to you last night, expressing my most sincere apologies for the miscommunications that occurred upon your initial arrival here. I was glad to have the opportunity to reach out to you after learning of the frustrations that you experienced, as I want for all of our guests to find their stays at our property to be completely superb in every way. I appreciate that you chose to accept my apology and I am glad to also hear about the things that you were pleased with during your visit here. I will let our team members know of your remarks in this review, and of the fact that you'll be returning to our property during future trips that you make to this area. We are absolutely looking forward to seeing you again at our Best Western Plus Elizabeth City Inn & Suites and hope that your next visit here will be free of any problems.