Best Western Plus Elizabeth City Inn & Suites

848 Halstead Boulevard, Elizabeth City, North Carolina, 27909-6919, United States
based on 263 reviews Trip Advisor Logo
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Best Western Plus Elizabeth City Inn & Suites

Hotels in Elizabeth City are close to all of the nearby popular destinations, and with the Best Western brand, guests are guaranteed comfort and competitive prices.

The Best Western Plus Elizabeth City Inn & Suites puts the comfort of guests
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Elizabeth City Inn & Suites

Traveller Overview:
3.5 Rating: 263 reviews
Excellent 35%
Very Good 28%
Average 16%
Poor 8%
Terrible 10%
Rating

Jim W, wrote review 27/02/2020

Poor maintenance

First room didn't have a working telephone and the walls were so thin, I could understand every word said in next room. Desk clerk didn't tell me you push UP to open the door after inserting key card... more

Owner Response
HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Jim W., We appreciate that you've made the time to rate and review our property on TripAdvisor following your recent stay here. I'm glad to know that there were things that pleased you about your experience at our hotel, as it's always good to receive balanced feedback from our guests. I do want to offer my most sincere apologies, though, for the fact that there were several maintenance issues that could have been improved upon during your experience here. I am sorry to know that we were not able to offer you a guest room that was free from deficiency or one that was quiet for you to relax within. All of your concerns noted in this review will be thoroughly discussed with our on-site staff, as well as with our franchise design/construction teams. We never hope for any traveler to feel that their stay here was less than superb and we hope that you will give us another opportunity to serve you in the future. Our team would love to show you that this stay was an exception; we'll do everything we can to make certain you're confident in rating us with a full 5 stars following your next visit here. Regards, Shayla McPherson General Manager
Rating

CW658, wrote review 16/02/2020

Very clean, nice staff

We stayed in a two bed suite which was very large. The entire place was clean and the hotel has a 100% sanitation rating. There were a few issues that were all handled, but still minor annoyances. The... more

Owner Response
HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear CW658, It was wonderful to receive your feedback following your recent visit to our property. Thank you for making the time following your stay here to write such specific remarks about the things that pleased you, as well as the issues that we could have done better on. I will let our team members know that you found their service to be friendly and that you would be confident in recommending our hotel to others. We know what a testament that is to your genuine satisfaction! I am sorry, though, for the inconveniences that occurred with regard to the preparation of your guest room prior to your arrival here. I'll speak with our front desk and housekeeping teams to ensure that they're using clearer communication between themselves regarding the expected number of guests who will occupy a particular room each evening. I also apologize for the malfunctioning hair dryer and telephone that you found within your room. We are taking all of your remarks seriously, as it's our goal to consistently earn 5-star ratings from the travelers who stay here. I hope you'll be able to return soon to the area, as we would be delighted to welcome you back to our Best Western Plus Elizabeth City Inn & Suites hotel for an even better experience. Regards, Shayla McPherson General Manager
Rating

Scott J. L, wrote review 05/02/2020

Continued great setvice

I have stayed in this hotel a few times. The fact that I continus to stay here says a lot. One of the more reasonable hotels in the area. (they currently have a great deal through trip advisor). I not... more

Owner Response
HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Scott J. L., Thank you for making the time to compose such a detailed and positive review of the experiences you've had at our Best Western Plus Elizabeth City Inn & Suites. Our team members and other users of TripAdvisor will certainly enjoy reading all of the remarks you've made regarding the things that keep bringing you back to our property. I'm delighted to know that you've found our hotel to be consistently clean and that our in-room amenities are exactly what you've needed during your visits to this area. It's also great to learn that you have been treated with such true hospitality by the members of our team. We hope that your travels will continue to bring you to this part of coastal North Carolina, as we are absolutely looking forward to offering you make more superb all-around experiences at our hotel. You loyalty will always be of the utmost importance to us! Regards, Shayla McPherson General Manager
Rating

kmcpeak, wrote review 31/01/2020

Great place for business tracel

The Elizabeth City Best Western is very reasonable, always clean and the staff is always efficient, friendly and very polite. Great coffee. Never had a problem, not once, staying there. Will go back ... more

Owner Response
HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear kmcpeak, Thank you so much for letting our team members and other users of TripAdvisor know that you've been so satisfied with all of your visits to our Best Western Plus Elizabeth City Inn & Suites hotel. We have certainly enjoyed hosting you when your business travels bring you to the area and we appreciate having all of your kind words in this online review. Our staff will be thrilled to hear that you've found the service and dedication to genuine hospitality to be consistently superb. We always hope that our guests will find their experiences here to be free from problems and we love having your strong recommendation to other travelers. We are also looking forward to continuing to offer you an excellent overall value and a great lodging experience whenever you're in this part of North Carolina. We would love to see you again soon! Regards, Shayla McPherson General Manager
Rating

Paige H, wrote review 13/01/2020

Nice!

I was pleasantly surprised by how nice my stay was. Everything was easy going & clean. Very smooth easy process. We came for a wedding, so it was perfect and it was the best price in town!!! I will de... more

Owner Response
HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Paige H., It's great to hear that you were recently able to travel to the Elizabeth City, NC area to attend a wedding. Thank you for making your lodging reservations at our Best Western Plus Inn & Suites hotel during this trip. We were thrilled to be able to serve you and appreciate having your 5-star feedback on TripAdvisor. It's always great to hear that we completely exceeded the expectations of one of our guests and I will share all of your compliments with our staff. I hope that you were able to spend some time exploring this gorgeous part of coastal North Carolina while you were in town, as well, and that you'll be able to plan a return visit soon. We are looking forward to having the chance to welcome you back for another superb experience and will do everything we can do retain the loyalty that you feel toward our hotel. Regards, Shayla McPherson General Manager