Best Western Plus El Paso Airport Hotel & Conference Center

Looked like a nice place. After checking in we realized the bar was a kiosk in the lobby. Our room was in the balcony over the atrium where the bar was. As the night went on the noise got louder. Not very much sleep. The toilet also kept coming on every 10-15 minutes. Asked for a discount. No way. This has soured me on BW. cancelled the other reservations I had with them. They don’t seem to have any control over the franchise owners. All anyone says is, sorry, (thanks for the money sucker). Going to stop using the franchise. Never had any trouble with Holiday Inn. less

I thought I was pretty safe choosing a Best Western Plus. Not all are the same. The common areas looked clean and the staff were extremely nice. The room however was dark, dingy and dirty. The ceiling in the bathroom leaked and the bathroom ceiling vent dripped. The hallway and room had an odd odor. Booked for 3 nights and left after . less

Filthy A/C filter lead to hot room. Room phone was not even working. I reported issues after our first night. Some 8+ hours later they still had not fixed them. The doors stuck--bathroom and front entry door. less

The hotel is nowhere close to as nice as it appears in the photos. Their restaurant hours posted was not true. I wanted to eat at 7pm but they decided to close early. My room had a broken air conditioner and pee stains on the toilet see and floor. So they gave a different room. The second room I walked in had a strong smell of mold so I choose the broken a/c room. less

This is a Best Western Plus?! As a loyal rewards member, y’all are way off on this one. Upon arriving, the lobby and bar area are great. Check in was also smooth. However, the rooms need an upgrade. I actually had to work on my laptop in the bathroom because there were no plugs available in the room; not even at the desk. The lamp on the desk wasn’t even plugged in because there is no where to plug it in! Plugs are in the Bathroom and way behind the bed (not reachable). The beds are good but everything else seems out of date. Breakfast was weird. I thought it was included with your stay? But no.. the guy told me I had to pay or get a voucher from the front desk. Thankfully the front desk gave me one after asking. There was also no hair dryer in the room and had to call and request. This place is just not up to par for a BW “Plus”. Won’t stay again less