Best Western Plus El Paso Airport Hotel & Conference Center

I was put into a room where the toilet was so low to the ground that if you have bad knees or are taller that 3 feet it is very awkward. The first room I was in had a water leak ao relunctantly they moved me to a new room which hadn't been vacuumed since the last customer or maybe even longer there was a green pill on the floor under the desk and it looked like they never vacuumed it because they couldn't be bothered to bend over, there was other trash on the floor that I didn't bring in with me, needless to say I checked out early and moved to a different hotel. less

I dislike writing negative reviews of hotels, especially when the staff tries its best to be helpful, but this hotel is definitely showing its age and needs work. We entered our room and wanted to cool down the room. I turned on the a/c and it sounded as if a freight train was in the room with us. The noise was so loud that I knew that it would be impossible to sleep through the racket. I went to the front desk and they immediately gave us a room in a different part of the hotel. The noise level was somewhat lower, but it was still louder than it should have been. I believe that the problem is the system which needs to be replaced entirely, as well as the worn carpeting. Both rooms are showing their age. Although it was recently painted, you cannot hide the fact that this is an old property. The location is good and the staff is helpful, but this is not a place that I would recommend less

Was this room part of a crime scene? Filty carpet, blood/burn on the curtains, mirror falling apart. I had to argue with the front desk at check-in that I booked two beds. Very dissatisfied. The restaurant was supposed to be open until 9pm, the sign said open but it was not. This is not the best in El Paso TX as advertised. less

Oh man! Where do I start?! I have stayed at this particular hotel for years. Always pretty satisfied, until this last stay. I made my reservations about a week and a half out. Got in late this night, like after 9pm. I knew I was in trouble after checking in and being given my key to the room when the front desk person said "oh wait" and walked in to the backroom and came out with a little bag and told me that I might need these...they were damn EAR PLUGS! She said because my room was above the night club that I might need them. Didn't even know there was a club there. Then I got up to the second floor where my room was I notice that it was down a long hallway with in-closed windows on the outer side of the hallway and all the rooms were on the opposite of the outer windows. My room so happened to be a room with a window that when the curtains pulled all you saw was a wall... a wall of the hallway. Finally, it was warm in El Paso Tx. The first thing I did was to lower the temperature of the room. It was hot in there when I first opened the room door. After a good amount of time that went by, I checked the thermostat and it read 75 degrees. Lowered it even lower to 60. Another half hour went by and the thermostat still read 75! Went down to the front desk and showed them a picture I took of the thermostat and the young lady said to me "because we have a lot of elderly staying with us the air conditioner was set to not go any lower. What the crap?! I'm older, but I can't sleep with a temperature of 75 degrees and a loud nosier unit blowing all night! There was still more, but these issues were the worst! No more Best Western Minus for me. less

Looked like a nice place. After checking in we realized the bar was a kiosk in the lobby. Our room was in the balcony over the atrium where the bar was. As the night went on the noise got louder. Not very much sleep. The toilet also kept coming on every 10-15 minutes. Asked for a discount. No way. This has soured me on BW. cancelled the other reservations I had with them. They don’t seem to have any control over the franchise owners. All anyone says is, sorry, (thanks for the money sucker). Going to stop using the franchise. Never had any trouble with Holiday Inn. less