Best Western Plus El Paso Airport Hotel & Conference Center

The exterior and lobby were nice, but the interior and the rooms themselves made me feel like I was staying at a very cheap motel. The walls in the hallways were overdue for repainting, some hallways smelled like mildew and my room was not particularly nice. I thought I was paying for a nice room, not a nice lobby. Will never stay there again. less

Looks like all money was spent on renovations for the grounds and lobby. While the room was horrible. Wall outlets were pulled out of three wall and left hanging. The room had an oder and the beds were not queen size even though that's what we reserved. Staff was great but I would never stay here again. less

Run don’t bother to stop here. Location good but room amenities are outdated. Beds two doubles were to EXTREMELY HARD TWIN BEDS. Don’t stay in room 101. Room location is very noisy. Missing picture on wall. Needed deep housekeeping. Furnace filter grate dusty, filter more than likely needed changing. less

My daughter and I stayed here one night on a road trip passing through to CA. I will NEVER stay at this hotel again. The carpet in our room was absolutely disgusting with numerous stains and who knows what. We didn’t even take our shoes off. The windows were filthy and a cigarette butt was on the tiny balcony. The bathroom reminded us of one of those from the movies where the girl dyes and cuts her hair to disguise herself. The bathroom door scraped the ceiling when you tried to close it, the shower spicket and toilet paper pulled away from the wall every time you used it. The actual shower head fell off and the coffee maker was placed right next to the sink. That is just gross. The electrical outlet was overloaded and looked like a fire hazard. Overall this hotel is dirty and outdated, I am very very disappointed with our stay and expect so much more from the Best Western chain. Pictures attached and they don’t lie folks. less

DON’T STAY HERE. Felt more like a disgusting motel. We walked in and someone greeted us saying someone would be right with us and then continued chit chatting with another employee. Light in room flickered the whole time, air conditioning smelled like literal poop, remote felt like it had Vaseline on it which makes me think nothing in the room was sanitized. Never saw anybody walking around sanitizing high touch areas as advertised, no available outlets so I had to unplug the alarm clock to charge phone, bathroom door wouldn’t even shut, everything in room was dated and the carpet was disgusting. The list goes on but I don’t want to waste anymore of my time cause I think my point is made. less