12/04/2017 Chuck S, Baddeck, Canada
I am a platinum member of BW reward program and stay at this hotel twice a year. I checked in tonight at 8pm and was told there were no upgrades and was given a room on the ground floor which was not... more
I am a platinum member of BW reward program and stay at this hotel twice a year. I checked in tonight at 8pm and was told there were no upgrades and was given a room on the ground floor which was not near what we were used to staying in at this hotel. The room had several shortcomings. I know they only upgrade if available but at this time of year it's hard to believe that the upgraded rooms were all taken. This is an older hotel than a couple of newer ones just down the road. I'll be staying at one of those next time. A little effort by the person assigning rooms in the morning would go a long way. My request was clearly noted on the reservation and was ignored or missed. We have stayed in 50 Best Westerns in the past couple of years throughout North America and Europe. This was a first. There's more to choose from in the Best Western world. A little more effort goes a long way. less
Chrissy S, Front Office Manager at BEST WESTERN PLUS Edmundston Hotel, responded to this review
Dear Mr Chuck S,
I wanted to take a moment and thank you for taking the time to share your experience with us. We are really sorry that we were not able to reach your entire satisfaction. Please rest assure that it does not reflect the level of standard we have set for you and all of our guest. Your feedback is very important to us and it will help us do the proper adjustment to ensure that it is not repeated again in the future.
It was a pleasure to discuss further with you over the phone last week.
We are looking forward to welcome you again for your next trip in the area.