To many issues over two stays
19/08/2019 ewv1973, Ottawa, Canada
Given the other reviews on this site I was honestly expecting better. We did two stays here one week apart, first being going into the Maritimes and the other being when we were heading back home.
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Given the other reviews on this site I was honestly expecting better. We did two stays here one week apart, first being going into the Maritimes and the other being when we were heading back home.
First visit: Received and email the day before asking for information and arrival time which I duly filled out informing them of an expected arrival between 1PM and 3PM so an early arrival. Get to the hotel and we get booked into a room. Get to the room and someone was already in it, turns out they had just gotten that room as well. So back to the front desk to get that sorted out. Was then given another room, get to room and could tell it had just been cleaned but that it also had a very heavy musty smell(on top of the cleaning solution used by the housekeeper). Given the location of the hotel and knowing they had to be turning people through this hotel all the time this came as a huge surprise to us. We couldn't determine the exact location the smell was coming from. We opened the patio doors to get some airflow and that did help some. We also used the pool on that trip and there was a very heavy smell of chlorine, and no towels requiring use to go to the front desk to get towels. That night the compressor at the back of the hotel was so loud it kept my girlfriend up for most of the night, so she was tired all next day. At breakfast the lineup was long due to the poor layout of the food area where the waffle machine was placed right before the rest of the hot food, slowing everyone down if someone was making waffles. Also there was a lack of seating for everyone, we were lucky in getting seating but I saw others spend a long time trying to find a place to eat. I would rate this stay as a 1 out of five stars.
Stay number two: we seriously thought about changing hotels and cancelling the room but after talking to some others who had stayed there and that they had not experienced anything like that we decided to give them another chance. We get to the hotel and got a room away from the condenser and one where we had a dedicated parking spot right in front of the room, this was very convenient. However, we again encountered the same musty smell as the previous visit but not as bad. How this has not been noted before is a huge surprise to us. Again we opened the patio door to clear the air in the room. Went to the pool again and the chlorine smell and fumes were even worse then last time, and again we had to go to the front desk to get towels. Breakfast this time didn't result in as bad a problem for seating. Food at both breakfasts was decent. I would rate this visit as a 3 so my overall score for the hotel is a two.
Unless we hear that they are doing a more detailed cleaning of the rooms including a thorough airing out of the place I cannot see us returning to this hotel in the future. Especially at the price point they are charging for a room. They do have a great location but there are several things that definitely need to be improved upon. less
EdmundstonTraveler, General Manager at Best Western Plus Edmundston Hotel, responded to this review
Dear ewv1973,
First of all, I would like to thank you for recently choosing to stay at our hotel twice during your recent travels. I would also like to thank you for providing such detailed reviews of both stays.
We do understand that it can be frustrating not having your expectations met when you choose to spend money and time at a hotel, and we would like to express our sincere apologies.
We are constantly on the lookout for ways to improve our services and amenities, even during the very busy summer season. We will definitely take into consideration your suggestions regarding the room, the breakfast area, and the pool.
Thank you for your feedback. We do hope to get a chance at serving you better in the near future.
Noemy Morneau
General Manager