Best Western Plus Edmundston Hotel

280 Boul Hebert, Edmundston, New Brunswick, E3V 0A3, Canada
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Best Western Plus Edmundston Hotel

Welcome to Best Western Plus Edmundston Hotel!

Looking for hotels in Edmundston nearby the Botanical Gardens? Then stay at our hotel just minutes away and explore our city.

With the College Communautaire du Nouveau-Brunswick and the
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Edmundston Hotel

Traveller Overview:
4.5 Rating: 1241 reviews
Excellent 55%
Very Good 30%
Average 9%
Poor 3%
Terrible 1%
Rating

497charlotteh, wrote review 27/03/2020

Superior Service during a time of crisis

We were returning from Florida to our home in N.S. during the virus scare, and while we were technically from out of country we were treated with thoughtfulness and kindness. They asked that we abide ... more

Rating

Mobile38202158629, wrote review 23/03/2020

Hotel amenities

I understand that the restrictions concerning COVID-19 are essential and important. But I had to pay the normal room rate even though “included” amenities - lounge, fitness centre, breakfast buffet an... more

Owner Response
Noémy M, General Manager at Best Western Plus Edmundston Hotel, responded to this review
Dear valued guest, Thank you for taking the time to share your feedback on your most recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We understand how difficult and uncertain this situation can be. Our amenities have always been offered as a free addition for our guest. Our pricing strategy has never been affected by them, even though most years the prices increase. We’ve always absorbed the difference. Therefore, we have opted not to modify our pricing strategy again, preferring to focus on procedures on how to keep our guests and employees safe during this global crisis. We’ve also implemented a program to help our employees support their families financially. Again, we apologize for all inconveniences. Your satisfaction is important to us and we hope you will consider staying in the future. Thank you for you understanding. Stay safe,
Rating

Roam36267782605, wrote review 15/03/2020

Blizzard closes highway - Best Western to the rescue!

When a blizzard closed the trans Canada highway, we were forced to cancel our Fredericton reservation and check in to Edmunston along with 3 bus-loads of University athletes! Finding rooms for everyon... more

Owner Response
Noémy M, General Manager at Best Western Plus Edmundston Hotel, responded to this review
Dear Valued guest, We first want to thank you for taking the time to give us feedback about you stay with us. We are delighted we were able to accommodate you and you team! We are also very happy to know you all enjoyed the breakfast! We hope to have the chance to welcome you back very soon. Best,
Rating

janicecE1587EN, wrote review 08/03/2020

Excellent

This hotel was great overall, from staff to breakfast, to cleaness .Front desk staff were very nice.The room and hotel itself was very clean and well maintained.The buffet breakfast the next morning w... more

Owner Response
Noémy M, General Manager at Best Western Plus Edmundston Hotel, responded to this review
Dear Valued guest Thank you for choosing Best Western Edmundston on you most recent travel. We appreciate you taking your time to give us positive feedback about your stay with us. We are delighted you found our hotel great and staff very nice. We hope to have the chance to welcome you back very soon. Thank you Best,
Rating

samshawny, wrote review 04/03/2020

Good family stay

We will visit again. Pros +clean room +free breakfast was great +pool and slide were favs +easy checkin +free parking +free cot Cons (room 115) -broken bathroom door -broken patio door -a litt... more

Owner Response
Noémy M, General Manager at Best Western Plus Edmundston Hotel, responded to this review
Dear valued guests, We first want to thank you for choosing Best Western on your most recent stay in Edmundston. We also appreciate you taking the time to give us feedback. We are happy you and your family found our breakfast, pool/slides, room cleanliness great! But we want to apologize for the issues you experienced. We want to thank you for letting us know about it so we can make sure to fix it and provide superior experience for future guests. We hope you will consider staying with us again so we have to chance to show our improvement. thank you again, Best