Great hotel, if you want to have someone in your room at 2:00 am
So when I entered the hotel, I politely asked for a room upgrade, I was charged a fair price on which was upgraded room. At 1:45 I heard a door open, I looked over at the entrance way, saw a light com... more
So when I entered the hotel, I politely asked for a room upgrade, I was charged a fair price on which was upgraded room. At 1:45 I heard a door open, I looked over at the entrance way, saw a light come down the little entrance way from the hallway. I sat up and heard the door quickly close with a loud bang and click of the locks. I called down to front desk after being asked a couple questions like whom was it which I did not see and did they come into the room. It was determined it was housekeeping at that time of night??? I didn't sleep the rest of the night, the next morning contacted Best Western Care Center, they took my story and information. I was told that someone from the hotel would contact me. It has now been 3 days since the incident, still no contact. I've stayed at this hotel before and have been okay. So just when you book please keep in mind, don't ask for an upgrade and maybe just maybe you might have housekeeping join you in your room at night. If there IS an issue, the hotel will not contact you nor try to make it right. Good luck and good night... less
Kerry-Ann Duncan, Guest Services / Front Office at Best Western Plus Edmonton Airport Hotel, responded to this review
Thank you for taking the time to comment on your recent stay with Best Western Plus Edmonton Airport. I would like to offer my sincere apology for the less-than-enjoyable experience. I assure you that your experience is not typical of the quality of service and hospitality we offer our guests . As a result of your letter, corrective steps have been taken to prevent a recurrence to future guests. We hope that in time, you may reconsider and choose to stay with us in the future. Continue to stay safe and healthy during this unprecedented time.
Front Office Manager