Best Western Leduc
Lacks quality for price. Room was not clean and smelled bad and we were unable to get air ventilation because windows did not open. Lots of noise with people running around halls drunk late at night. ... more
Lacks quality for price. Room was not clean and smelled bad and we were unable to get air ventilation because windows did not open. Lots of noise with people running around halls drunk late at night. for the price we expected a lot better. less
Kerry-FOM, Front Office Manager at Best Western Plus Edmonton Airport Hotel, responded to this review
Thank you for taking the time to comment on your recent stay with the Best Western Plus Edmonton Airport. I would like to offer my sincere apology for the less-than-enjoyable experience. After every guests departure, the room is thoroughly clean. It is evident from your comments that this was not your experience.
I can only imagine how disturbing the noise was for you. Our hope is that our guests will bring these types of concerns to our attention. This will give us the opportunity to address the problems and improve your experience while still our guest.
We regret if these issues may have marred what would have otherwise been an enjoyable visit to Leduc. We do hope that we may have the pleasure of welcoming you back to our property.
jen201963, please feel free to contact me, so we can further discuss these issues you had encountered.
Front Office Manager