My wife and I stayed here for 2 nights in Oct. 2019. Best Western had recently awarded us a free night anywhere in their chain, so we decided to pay for a second night and take a little out-of-town trip for our 32nd anniversary. It worked out fine.
The reservation process was a bit complicated. As we had a freebie we had to reserve by phone through the central BW reservation service located in the USA. My telephone agent was pleasant but a bit challenged by the facts that Canadian residents don’t live in a state and don’t have a zip code. But we eventually sorted it out. I received 2 email confirmations, one for the free night and the second for the paid night. So I called the Leduc hotel and asked them to amalgamate the 2 reservations and to make that we didn’t have to check out of one room and check into another for our second night. The local person on the phone assured me that they’d take care of it, but during check-in the front desk had no record of this request and seemed completely unaware that we were staying a second night. Once aware, they made copious notes and assured us that we’d have the same room throughout our stay.
Outside of that little complication, check-in was smooth. The front desk staff greeted us warmly and couldn’t do enough to make us feel comfortable, especially when they found it was our first time at this particular hotel. As we had a freebie, we were assigned to the lowest tier room available, a standard room with one king bed. But our “low-end” room really wasn’t all that bad. Despite being close to the main entrance on the ground floor, there was surprisingly little noise and the view out the window was interesting. While not oppressively small the room was a bit tight in places, especially the closet. But there was still space for all the features you’d expect in a mid-range hotel: decent-sized work desk with office chair, flat screen TV, microwave and large mini-fridge, comfy upholstered chair with ottoman, floor lamp, and night tables on each side of the bed. Bathroom was small but functional with toilet, towel racks and bathtub with shower. The sink and vanity were located outside the bathroom area, a design feature that I personally like as one person can brush their teeth while other showers. The king bed was super-comfy and we slept well on the fresh smelling linens. Our only complaint about the room was the minimalist lighting; even when we turned on every LED bulb (and there were quite a few of them) the room still seemed dark.
The included breakfast was excellent by hotel standards. There was a good variety of both hot and cold items. Food quality levels were high and everything we sampled was quite tasty. The freshly cut fruit was a pleasant surprise as was the handcrafted yogurt. Service was excellent in the breakfast room, the ambience inviting, and everything we ate sat well in our stomachs. Like the rest of the hotel, staff kept the breakfast area clean and clutter-free. Speaking of staff, special shout-out to the lady from housekeeping who refreshed our room just after breakfast so we could go back to bed and sleep in.
Parking was ample at the hotel and there were several features that we’d like to try out during future visits. In particular the property has a water park with hot tub, fitness room and bar/lounge, all accessible without walking outside. While we had our own vehicle, it was nice to see that the hotel had its own airport shuttle bus and was also located on the municipal bus route to the airport. There are lots of eateries close by and the airport’s new Premium Outlet Mall (with its gigantic food court) is less than 10 minutes away by car.
In summary, we got exactly what we wanted: a quiet romantic getaway in a reasonably priced hotel just 30 minutes away from our Edmonton home. Based upon price, service levels and staff friendliness, we rate this hotel at 4 stars out of 5. While we might get a slightly more spacious room in the future, we plan to return every few months to *keep the romance alive*. less