Almost perfect with some service personnel glitch
We rate 10/10 for breakfast variety&presentation; 7/10 for the service because the ?*?breakfast attendant on the morning we stayed. The BW Plus Edmonton airport put out some excellent healthier optio... more
We rate 10/10 for breakfast variety&presentation; 7/10 for the service because the ?*?breakfast attendant on the morning we stayed. The BW Plus Edmonton airport put out some excellent healthier options not seen in other hotels or Best Western I stayed in North America (we are long time BW member and an active traveller). We were impressed. Highlights are: eco-friendly-no-waste real plates+cups+utensils setting, plain yogurt put into individual glasses with a touch of sweeten oats/fruit preserve/honey, cut fresh fruits put into bamboo skewer in addition to regular whole fruits and so glad to see customizable plain oat porridge, freshly baked in-house muffins (they were still warm and so so fragrant), french-toast bowl and flaky croissant/pastries; fresh chopped tomato and green onions on the side of egg-tater tots-ham, again so glad the Management of BW Plus EA eliminate the trans-fat, sodium laden gravy & biscuit. Our utmost appreciation to whoever made the breakfast selection
Just wondering whether a cleaning staff sitting in front of the guest elevators watching her cell phone with high level noise plus the whole cleaning cart (dirty towels hanging out) is the BW Plus EA way to tell guests of their relax atmosphere.
The driver that pick us up from the airport, a gentleman named Khary (hope we spell his name right); he inquired about our check out time and flights to make sure we have the transport and pointed out all the shops & restaurants within walking distance from the BW Plus EA once he knew this was our first time staying here. He made us feel warmly welcome and comfortable.
?*? No smile (unwelcoming frown) to us but good morning, big smile for every one else, even when I tried to include her when complementing the freshly baked muffin to the kitchen staff who was replenishing the omelette (who was smiling and friendly), I was met with unfriendly flat lips of that breakfast attendant/server/cleaning lady. Really?? less
Kerry-FOM, Front Office Manager at Best Western Plus Edmonton Airport Hotel, responded to this review
Thank you for taking the time to comment on your recent stay with Best Western Plus Edmonton Airport. I would like to offer my sincere apology for the less-than-enjoyable experience. I appreciate your concerns, interest and the extra time you have taken to bring these matters to my attention. I will bring these matters to the relevant department managers so we can address these issues.
On a more positive note, i was pleased to learn that you enjoyed our breakfast buffet. I hope that you will not judge us solely on the basis of this particular experience.
Front Office Manager