Room smelled of WEED & Cigarettes
Upon arrival to our room, there was a strong odor of weed and cigarettes. The smell was so strong that it made my nose hairs stand up on end! The front desk clerk was very nice and offered to spray ... more
Upon arrival to our room, there was a strong odor of weed and cigarettes. The smell was so strong that it made my nose hairs stand up on end! The front desk clerk was very nice and offered to spray refresher in our room to help with the smell.
I have stayed in this same hotel for several years for the same conference, but this will most likely be my last time here. When we got back to the hotel on the first night, there was a homeless man in the parking lot with an open 5th of liquor, when we returned from supper, it was raining so he moved to the covered porch right near the front door with his bottle. Had I not been with other colleagues, I would have been very concerned for my safety.
Bestwesternplus E, Assistant General Manager at Best Western Plus Edison Inn, responded to this review
Dear Caren L,
Thank you for taking the time to complete a online survey regarding your recent stay at our hotel.
Thank you for taking the time to review our hotel. We apologize for your experience during your stay at our property. Our staff makes sure to take care of our guests and that was no exception when you brought this to our attention during your stay. We offered you another room, but you declined. We strive for satisfaction for each and every one of our guests and we will be using your feedback you provided to make improvements to ensure this does not happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Assistant General Manager