Best Western Plus Eau Claire Conference Center

We had a great stay at this property. The front desk staff was nice and welcoming. The room was clean and comfortable. I was impressed with the innovative way of handling breakfast: having the food served. The same great breakfast and coffee. The only thing I would change: One guest was sitting in the breakfast coughing. Sick people shouldn't be allowed in the breakfast area ever. I wish she could have been asked to leave or put on a mask. But, I don't really blame the hotel. The employees aren't paid enough to deal with people who have no consideration for others. I am just noting it here so high risk people are cognizant that the area is open to everyone. We kept our distance and brought food to our room. less

Our mattress should have been replaced years ago. The desk chair had tears in the back. The toilet was 15" tall. If you don't think that means anything, measure 15" and try and see how easy it is to get up and down. I've never seen a toilet that short. This could be a good hotel but is way behind in maintenance and hard goods replacement. less

Our host Brianna was very disrespectful of addressing conflict. She decided to yell at us while we were in the parking area for complaints that we did not know about until that time(10:00pm). As an average human being, we respect people who treat others how they want to be treated. There forever, we would have immediately stopped talking and playing music outside as soon as the complaint/problems came in. As a person, we wouldn’t know there’s a problem unless someone tells us. Absolutely the worst experience at a hotel ever. less

The staff was very accommodating and friendly. Rooms were clean and comfortable. They still served a hot breakfast during these trying times. I feel they did everything they could to make our stay feel as safe as possible considering what is happening with the virus. Easy on off of highway. The only down side is there are not a lot of restaurants close by. less

Hotel was great. Got an upgrade to a king suite which was nice. It was clean and well maintained. Disappointed when I wanted adult time in the pool area and during adult hours (10-11), there were four kids. Three of them had been unaccompanied by an adult and if they are under 12 (which at least one of them was), they needed to be, according to their rules. And the other one (Caucasian) had his mom and grandma with him but he wasn't kicked out at 10 (adult time). The three African American kids were. That doesn't seem right to me. (And no I'm not African American). Don't get me wrong, I like kids (I'm a special education teacher) but if I wanted to be around kids, I would have gone during the all ages time. I wanted some quiet and relaxing time in the not so hot hottub. less