Seemingly well maintained hotel but VERY lax rules
There was some sort of family party taking place in the lobby the night we stayed. Cooler of beer, doritos, cookies... drunk adults in the lobby while a huge group of loud pre-teens took over the pool... more
There was some sort of family party taking place in the lobby the night we stayed. Cooler of beer, doritos, cookies... drunk adults in the lobby while a huge group of loud pre-teens took over the pool and hot tub, completely unsupervised. At one point I counted 16 kids in the hot tob alone. And walking through the lobby felt like walking through a bar. With an almost 2 year old, it was such a disappointment staying here. The room itself was clean and well maintained, but we weren't able to use the amenities and our room wasn't ready until an hour and a half after the stated check in time which left us with no where to go and a child that needed a room to nap in. Front desk staff seemed less in charge than the people drinking Coors light in the lobby for HOURS. Oh, and the SMELL of those kids in the breakfast area the next morning was enough to make anyone's appetite disappear. less
DDean100496, General Manager at Best Western Plus Eau Claire Conference Center, responded to this review
Thank you for taking the time to review your stay with us. I am sorry to hear that the additional discount provided to you on your room was not a satisfactory offering for the problems you experienced during your stay. Again, I would like to sincerely apologize on behalf of our entire team for not exceeding your expectations. Your comments have been passed on to the appropriate departments and the issues have been addressed. It is not our typical practice to allow children in the pool area without supervision, so I am extremely sorry if that went unnoticed. Our desire is that every guest has an enjoyable stay, every time. We did have an of issue beyond our control last week that caused a temporary shortage and backup of bedding and towels, so I am sorry if that caused a delay in getting you settled into your room. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Have a wonderful weekend!