From the first moment of parking this hotel was a incredible experience compared to other hotels. We parked withing 20 feet of the front door. We walked in to the desk and had to wait about 3 seconds for the young lady to appear and check us in. I remember waiting 30 minutes to check in at another hotel for example. The check in was as quick and yet efficient as any I've ever encountered. Emily was her name I believe. She had the most beautiful smile and made us both feel really special like we were her favorite guests already. She gave us the perfect room with a very comfortable bed, chair, ottoman, fridge, microwave and a desk. Plenty of room in it too, so nice. Compaints: not much...some missing grout on the wall behind the bathroom door. The toilet lever had missing enamel where your finger goes to flush the toilet, strange but true. The Cox Cable television didn't seem to have some of the channels I like. TCM is a must for any hotel room. Watching classic (old) movies without commercials is a real treat for us older folks but just staying one night that probably wasn't possible anyway. Breakfast was a real treat with biscuits and sausage (link and patty) with the best coffee. All the regular options of course but this breakfast was well stocked with everything it was supposed to have and the nicest most wonderful breakfast lady. She did a great job. She was very pretty and had a wonderful smile. She kept the place clean, well stocked and a really happy place even taking our plates for us as we finished. Made us want to stay another night but we had to go home. Even the room maid we spoke to was really nice and looked like she was really enjoying her job. Everyone one had a smile and made us feel really welcome. Many kudos to all the staff. Best Western should use all these people to set the example for all the other hotels in their system. They were great. less