So, Best Western PLUS used to mean it was a little better quality of a Best Western hotel. The PLUS has gone downhill. i used to stay with BW all the time. It was my first choice for a hotel. After living all across Canada and experiencing some of the hotels in many regions, i have moved to a different brand. BW is not what it used to be. The breakfast used to be incredible, the rooms were better than an average hotel, the pools were great...now you can stay in a budget hotel and get amazing pools, and whoopie, you have to pay for breakfast, but what you save in staying there pays for a WAY better breakfast than your current offering(dont blame COVID, DO BETTER).
The rooms are just okay, but nothing special anymore, but BW rates certainly compete, by being just as high as other hotel chains but with a more mediocre offering. BW, do better... less
C M, General Manager at Best Western Plus East Side, responded to this review
Dear Margaret H.
Thank you very much for taking the time to review and to share your opinion of your stay. We are very sorry to hear our services and amenities were not to your liking as normally we get very good comments and feedback. We do value your feedback and wish you the very best and safest travels.