Comfortable, clean, compliant with pandemic, close to ammenities
We were so impressed by how this hotel and its crew are managing during the pandemic to still offer excellent service. Top notch organization, signage, sanitizing stations... and they adapted their f... more
We were so impressed by how this hotel and its crew are managing during the pandemic to still offer excellent service. Top notch organization, signage, sanitizing stations... and they adapted their free breakfast to allow more options than just a muffin and juice box by allowing us to choose (the night before) from quite a number of options. The next morning at our chosen breakfast time everything was ready to be picked up and taken back to our room. Loved also that the pool was open (while maintaining appropriate low numbers of people at a time), not too cold, and the hot tub was definitely hot!
I also love that there is a separate (additional) sink and mirror outside of the room's bathroom to allow brushing of teeth or combing of hair while another is using the toilet. And no noisy fan in the bathroom everytime you enter which we have run into in other hotels (then waking my spouse when using the washroom at night).
Mattresses were very comfortable, yet supportive. And there were two different pillow densities so you could choose softer or firmer (or one of each) on the beds. less
Courtney Morrison, General Manager at Best Western Plus East Side, responded to this review
Thank you very much for your wonderful review. We are very appreciative of your kind words, and are glad to hear you enjoyed your time with us. We thank you for your patience during this time of limited and modified service, and are also very appreciative that you noticed all the extra effort of our team to offer safest and most comfortable experience possible. We all look forward to seeing you again.