Best Western Plus Eagleridge Inn & Suites

This hotel was okay the pet room we were in the floor was disgusting everything else was decent the breakfast people told us could only have one thing even though it was supposed to be a continental breakfast less

We have stayed at BW for years, when we started traveling with our kids. Only a couple of times can I remember a negative experience. This property in Pueblo is one of the better ones we’ve stayed at. First impression at check-in was friendly and helpful. Jordon thoroughly described the layout, and explained the breakfast setup. She told us about a few sights around Pueblo. The room was large, clean, well lit, and plenty of plugins for our devices. Bathroom was roomy, clean and well stocked. Breakfast as we checked out was surprisingly good … fresh, hot, variety … and the omelet station was amazing! If you decide to stay at BW Eagleridge, you’ve made a good decision! less

While staying one night here at the Best Western in Pueblo Colorado our vehicle got broken into along with several other peoples vehicles. The Manager at the front desk could care less just said you have to go the police station, I already called your not the only one! With a careless attitude!! Obviously we called the police and they took all the information and said this was a bad place to stay!! The police say the hotel got so tired of having to send police footage in that they now only have cameras under the pavilion and even if they have footage they won’t admit they have it. This is a sorry excuse for customer service!! less

Synopsis: a good, clean hotel to stay in but older and could use some improvements. Also needs to update breakfast service. Stayed here June 2021 as part of a southwestern US trip. Hotel is relatively easy to find, has some restaurants nearby. Lobby is clean and recently updated, spacious. Check-in was easy and we had room 107 on the main floor. Even though there was a youth group or something in the lobby talking, we did not have any noise issues with the stay. Room was large, though the bathroom seemed older and didn't appear to have had any updates in the last few years. Nothing to say don't stay in the room, but it needs updates. I've never not stayed at a hotel because of the breakfast service, but this one could make me consider it in the future. 1st, I was told I could not take breakfast items from the dinning area to eat in my room because it could make a mess in the room. I've eaten at dozen of Best Westerns across the US and have never been told that before. If they don't want you to eat in the rooms, why supply them with microwaves or refrigerators? 2nd, the breakfast service is not self-serve, but rather someone in the kitchen area makes all item, including cereal. I don't think this is a response to COVID, but rather regular business for them. It makes it inconvenient to the guest and inefficient in the dinning area also (plus, the omelet they made was just okay). 3rd, I ordered a waffle and was served a microwaved waffle still in the plastic bag. The waffle wasn't very good. All in all, I would weigh the breakfast service oddities before I stayed here again. less

would not stay here again room was hot a/c wouldn't cool room reported no response. Internet was very spoty maid service didn't make bed no shampoo in room first day remote on second TV didn't work. The only thing that was good about this place was the breakfast. I wouldn't stay here again less