Traveling during Coronavirus.
We were in Arizona for the winter and held off traveling home in April due to coronavirus. When we finally decided to go it was very stressful. We had stayed at a hotel in Pueblo before so decided to ... more
We were in Arizona for the winter and held off traveling home in April due to coronavirus. When we finally decided to go it was very stressful. We had stayed at a hotel in Pueblo before so decided to make that our first stop. It WAS NOT Best Western Eagleridge.
We were not happy. It was packed! Lots of people. My husband went in and they had 6 feet between patrons in line. He asked what they were doing as far as leaving rooms unoccupied and they said nothing - we are too busy - if people come we give them a room.
So ...we left there. Meantime I am in car looking at Trip Advisor and found Best Western Eagleridge. GOOD MOVE!! Talked to Nate who was very sympathetic to our concerns. Explained the safety/sanitation protocol they were following. Assured us we would be given a room no one had stayed in for 48 hours.
We drove there and met Nate at the desk. They were taking caution with social distancing - card reader so employee didn't touch card. He explained again their GMs concern over them following these strict protocols.
The room was great, they provided us with a bag for breakfast in am, and Nate was SUPER!!
Kudos to the management and employees at Eagleridge! We WILL stay there again ..hopefullly in better times!! less
EAGLERIDGEPUEBLO, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for taking your time to complete the survey. As the Manager of this Best Western, my employee was right , we take care of our facility and are concerned about the safety of our guest and our facility. We want our guest to continue returning and not having to worry about feeling uncomfortable or safe in our facility or throughout all other Best Western's nationwide. Us here at Best Western follow our strict "We Care Clean" protocol to help our guest feel comfortable and safe. We hope to see you back in the future or throughout one of our Best Western's nationwide.
Floyd Valdez, General Manager