After a long drive from Texas, I was exhausted. When I went to check in (without a reservation) the desk clerk, with attitude, gave me a room on the third floor. I started the air conditioner and star... more
After a long drive from Texas, I was exhausted. When I went to check in (without a reservation) the desk clerk, with attitude, gave me a room on the third floor. I started the air conditioner and started to unpack. I noticed the air conditioner was blowing hot air. I reported this to the front desk and was told that was because the sun was on that side of the building. I told the desk clerk I had stayed in enough motels to tell when the air conditioning was working or not. They moved me to another room on the same floor. The air conditioning worked fine in that room. Another desk clerk called my new room to inform me I had THREE additional reservations. I told him I had NO reservations, let alone three!! He said he would take care of it. Upon waking next morning and having back pains, I noticed the King bed was sagging in the middle. Need to replace mattresses. Badly! Also, the ice machine was not working-no ice to put in cooler for my insulin. I talked to the Manager the next morning and he offered to give me 10,000 Reward points for my inconveniences but has not done so. He also mentioned that because they were full, they had rented out the first room I had with the air conditioner problem, giving the people a fan. I am a Gold member and have stayed in many Best Western motels. This is the worst one! less