Best Western Plus Eagleridge Inn & Suites

We usually enjoy Hampton Inns but we decided to try Best Western. Oh how I still regret this decision. I don’t like leaving bad reviews but this was the most disgusting room we have ever encountered. I pulled the sofa bed out and the mattress had dried blood stains and crumbs in it. Then when I folded the couch back up I noticed more blood stains on the couch cushions (which my children just sat on). My husband went down to the front desk and showed them the pictures to which the lady said “it may be chocolate stains”. My husband has been a firefighter/paramedic for 14 years but even someone with no medical experience can identify dried blood. Then she told us it could have been from a domestic dispute a few days ago and told us how bad the housekeeper was. This was so concerning on so many levels. The fact that a housekeeper thought it ok to leave blood stains is appalling especially during COVID. So this leads me to believe that their cleaning procedures are definitely not up to standard. Also the indifferent attitude towards the ordeal was infuriating. This hotel should be utterly embarrassed. The only reason we didn’t pack up was because it was 10 at night and little kids were exhausted. So they switched our rooms. Nobody apologized for it nor offered to comp our stay in anyway. There are much better hotels nearby. I strongly suggest staying away from this place. less

I loved my long stay with my husband. My nephew and son's loved having a pool... Angel is a hardworking lady... helpful, cheerful, polite and always happy! Nate was fantastic in explaining my bill and great multi tasking skills... I will definitely be staying here again and recommend this clean and cozy hotel room any and every one I know less

Nice Hotel. However the elevator was broke while we were there but their was staff available to take you up and down. It was understaffed when we checked in on Monday, Labor Day, but all in all a good clean place to stay. less

Overall good stay. The room was nice. Hot tub was cool and could use some maintenance. Water looked greenish. Made to order omelets were nice. They had a good choice of toppings. (Mushrooms, spinach, green chili, tomato, jalapeño, ham, bacon, sausage, etc.)They also had hot sauce by request. Ice machine on 1st floor is broken and elevator only works with front desk key. They are working on getting the part though. The workers made the best of it and would take you up to your floor and down as needed. Overall would stay again. less

We stayed in a pet friendly room and arrived at the hotel at 11pm. We got to sleep soon and it was disturbed around 1am. The room next door had an arguing couple, one was obviously drunk and yelling. It didn't get to be a big issue until we started to hear other noises. We became concerned about the safety of the woman next door. We called front desk and the service clerk told us that they do not get involved in those situations. It's company policy they told us. Out of concern, we went to management in the morning. The manager did not even address the issue of safety and noise. Instead he kept diverting that they're not responsible for client safety and that it's company policy. Don't stay here. less