Best Western Plus Eagle Lodge & Suites

The Eagle BW is very nice and clean. The front desk team was very helpful and welcoming. I was thanked for my top tier rewards level and provided a gift bag. My room was nice, clean, and was able to keep an eye on my bike. The fitness center is one of the best I have seen at a BW and had a great workout. The breakfast was nice and seemed to have great options. A biker friendly hotel and provided me with some old towels to clean off my helmet and bike. If I am ever near Eagle again, will definitely stay at the BW again. less

We went up to Glenwood Springs and spent the day at the hot springs. We come back to Eagle to stay at night because they have an awesome Italian Restaurant, named Pastatively that we love. So we wanted to stay in Eagle. We chose Eagle Best Western and it was perfect. We've stayed twice since June. The bed is extremely comfortable, the room was clean, the breakfast was great. And the staff is beyond helpful and friendly. We recommend BW to anyone heading in that direction. less

Mother daughter trip to enjoy Wild Food Dinner at Eagle Mushroom Festival. Booked a King/Double Queen Suite. When we checked in, we immediately noticed there was no power to the Queen Suite. We called to report, and requested that perhaps we could move rooms, as we were needing to get ready for our function. We were told the maintenance person was off the property, that they would report it, and that there were no other rooms available. Maintenance person showed up after about an hour, and indicated it was a breaker issue. He showed me how to reset it "if this happens again". He was friendly, and we were optimistic that the problem was resolved. Arriving back at the property late that evening from our event, the power was out again. We called the front desk, and the young woman tried to help us, but she did not have access to the room on our floor where the breaker switch was located. She said "so sorry" and left us to deal with the dark room. The double queen section of suite (#248) is entered by a stair within the suite. Everything was pitch black, including the staircase and my daughter had trouble finding what she needed to get ready for bed. Room was stuffy, as the a/c could not run. She opened a window, and noticed the lack of screens, which made for an unsettling night. The next morning I asked again for assistance and was told the maintenance person had his day off and no one who knew how to address this was going to be in that day. The same young woman let me know that she tried to flip a circuit on the first floor after leaving us the night before. Unfortunately it did not correct the issue. The property appears clean and the staff try to be helpful, but they were unfortunately not able to resolve our issue. I would not recommend staying here unless they address what appear to be power surge issues and address the staffing issues or provide proper training to deal with potential maintenance issues. I have reached out to the manager of the property to request a refund. less

Good, clean hotel, helpful staff, went outta her way to print for us., Hearty & delicious breakfast. Loved the pool& the hot tub. Nice beds slept great. Good location, walking distance to city market. less

I stayed at this hotel in June 2019. Never ever pay for your room in cash at this hotel. This hotel double charged me for my room and have refused to make it right. I booked on line with my credit card. When I checked out I went to the front desk and paid the young lady working there in cash for my stay and she guaranteed me the charges would not be on my card. Now a month later I received my Credit Card bill and guess what, yes the stay was charged on my card as well as taking my $260.04 in cash. I called for 3 days in a row before I finally got to talk to a manager even though I was promised a call back every day. They say there is no proof I ever paid in cash. I begged them to look at there security cameras so they could see me standing there paying in cash. I also asked them to give me a lie detector test to prove I am telling the truth. End result I'm sorry but we have no proof you paid cash and cannot help you. Either one of their employees took the money or made a mistake but it has cost me the double charges for the room. I am very upset over this whole situation and the way I have been treated by the management team from this Best Western location. less