We stayed for 2 nights as a family (me, husband, 9-y/o twins) in late October so my son & husband could go hunting in the Edwards area. While the boys went hunting, my daughter & I knew we'd be spending a significant amount of time in the room, so we wanted something with a little more space.
Our check-in was very quick thanks to Jason on the front desk. He was friendly and even provided us with a great little handout that had a lot of the local restaurants on it that proved to be very useful. My daughter indulged in the fresh-baked cookies in the lobby.
Speaking of the lobby, they had the entire thing adorably decorated for Halloween. They had spread cobwebs and the like throughout the lobby and up the stairs. There was a trio of witches (motion-activated) stirring their cauldron and skeletons here and there. Very festive!
We booked into one of the 3-bed suites. This has a king-sized bed, pull out couch, mini kitchen area (microwave, coffee maker, fridge), table & 2 chairs downstairs and a full bath downstairs. Upstairs has a full bath, two double beds and what I would call a reading nook with a chair. Both areas have nice-sized closets and both bathrooms had blow-dryers (no diffusers).
The kids loved that they had what amounted to their own apartment upstairs. What we learned is that our kids walk like a herd of elephants at all times. I could not believe how incredibly loud they were! We were constantly reminding them to WALK and no jump/stomp/run up and down the stairs and in their room. While I do attribute a majority of the noise to them being kids, I would warn you that sound carries like mad from the stairs on up in this room.
Also, while the kids are upstairs in a separate area, there still isn't much for privacy for the parents. The downstairs bed is positioned right off the foot of the stairs without anyway of closing it off. Also worth mentioning the bed has a somewhat awkward viewing position of the TV. It's better viewed from the couch.
The pool was amazing. It was good-sized and indoors. The area was clean and well maintained. We did think it was a little odd that the door that lead from the upper floor (where we stayed) was locked to the pool area. This meant that you had to traipse through the lobby in your bathing suit. There was also a dry sauna and a steam room in the pool area. The steam room meant business & even had a eucalyptus scent within it. My husband loved it but couldn't stay in there more than a few minutes at a time.
The breakfast was terrific. I'll list the offerings because I know that affects my choice in hotel sometimes: Eggs, hash browns, sausage or bacon, biscuits & gravy, cereal, yogurt, boiled eggs, toasts, cinnamon rolls, pancake maker, waffle maker, bagels, 3 juices, coffee, tea, milk, (but no cocoa!), flavored creamers, jellies, butter, cream cheese, weird packaged pico, honey and the usual fixings for coffee. Zero complaints on the food.
They did have a little business area that included two PCs and a printer. I didn't use them but they looked perfectly sufficient and welcoming.
Another area we noticed but didn't utilize was their outdoor picnic area. They had a BBQ and several tables & chairs outside, as well as a horse-shoe pit.
The only area for improvement I would point out is within the housekeeping department. Our towels were replenished but none of our hand-towels or wash clothes (including the little black make-up cloth). We noticed the same problem in the pool area and had to request that additional towels be brought in so all of us didn't drip through the lobby on our way back to the room. The toiletries (shampoo & conditioner, facial cloths) were also not replenished. This aside the room was kept clean and was very welcoming.
I would highly recommend this hotel, especially for families or groups of friends who all want their own bed but would enjoy sharing common space. I'm already considering a return visit with girl-friends as well as planning another visit for the family next year! less
Amy Y, General Manager at BEST WESTERN PLUS Eagle Lodge & Suites, responded to this review
Dear Heather T,
We are honored to read such a detailed review of your recent stay at the Best Western Plus Eagle Lodge and Suites. It is our number one priority to ensure that all of our guests leave with lasting, positive memories and it sounds like we did just that for you. Thank you for the positive remarks with regard to Jason. I have shared them with him and the entire team. I do apologize that housekeeping failed to replenish your towels and toiletries. I will be following up with my housekeeping department.
Your patronage is highly valued and appreciated. We will look forward to welcoming you back with your girl-friends and/or family. Thanks again!