Okay place, terrible customer service
28/12/2018 TravelingMommy79, Denver, Colorado
Our stay was okay. Nothing to be excited about, but not terrible. We had a couple of small issues while we were there, like check in being a nightmare and housekeeping coming in when we had our do not... more
Our stay was okay. Nothing to be excited about, but not terrible. We had a couple of small issues while we were there, like check in being a nightmare and housekeeping coming in when we had our do not disturb sign out. The real issue was after we left on Christmas Eve. Granted, it was our fault for forgetting something, but damn, mistakes happen and they should definitely handle it better. Once we got home, we realized we’d left our clothing bag with our kids’ dirty clothes, swimsuits, and pool floaties in it. I called and spoke to someone who said she would ask the housekeeping manager and call me back. I never heard back. I called back and was told nothing had been turned in. I double checked to make sure we definitely hadn’t packed it in the car, we hadn’t. I called back and asked for them to check with other people and maybe see if it was put somewhere else because we 100% definitely left it there. I was told call back in 30 minutes. I called back in 30 minutes and was told no, it hadn’t been turned in. I was assured that housekeeping is supposed to turn in any found belongings, but apparently that didn’t happen in our case, so several days worth of all our kids’ clothes, their swimsuits, and pool stuff was all just thrown away. I am livid. How do you just throw away a bag full of clothes without turning it in like you’re supposed to? Those were brand new clothes and swimsuits for the vacation. less
Craig G, General Manager at Best Western Plus Eagle Lodge & Suites, responded to this review
Our apologies for not locating your item. Our team works extremely hard to be sure to handle these situations to the best of their abilities. If your item do turn up we will get them to you as soon as possible. Have a great day.