Best Western Plus Durham Hotel & Conference Centre

559 Bloor Street W, Oshawa, Ontario, L1J 5Y6, Canada
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Best Western Plus Durham Hotel & Conference Centre

This newly renovated Oshawa, Ontario hotel is minutes away from a variety of attractions including Canadian Tire Motorsport Park, Iroquois Park Sports Centre, the Legends Centre and Lakeview Park.

Enjoy clean, spacious accommodations, a cent
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
559 Bloor Street W, Oshawa, Ontario, L1J 5Y6, Canada

Reviews of Best Western Plus Durham Hotel & Conference Centre

Traveller Overview:
3.5 Rating: 422 reviews
Excellent 31%
Very Good 31%
Average 17%
Poor 10%
Terrible 7%
Rating

Kim C, wrote review 05/11/2020

THE BEST OF THE BEST

the room was good and clean.the breaskfast was ok.The beds where comfortable .The only I i didnt like was climbing all the stairs to get in to the front desk .Aiso the price was right and i get points... more

Owner Response
Adam Klukowski, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you Kim. We aloway love it when people take the time to let others know how much they enjoyed their time here. We do have an elevator entrance just around the corner of the Conference Hall, and there is a video intercom to call the Front Desk so you can get into the hotel without having to take theFront Stairs.
Rating

owntodayfitness, wrote review 11/07/2020

Worst hotel of my life.

Avoid this hotel. Great staff but, cheap ownership. Shows with everything broken. Had to be switched 3x due to things not working. First room no working A/C and TV remote. Second room computer chair, ... more

Owner Response
Adam Klukowski, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
We are sorry to see that your stay here did not meet your expectations. The Internet Issue was not an actual issue though. The way most hotel WiFi are set up involves connecting to the network, and then manually entering the password on a seperate password page. Most laptops and tablets have to follow multiple steps to connect to hotel networks (as in public ones, and not private ones) and our actual hotel network is very good. We had it completely upgraded in 2018 to be 10x over the Best Western standards with massive bandwidth, high speeds, and redundant hotel coverage with the routers. We have gone over the policy of turning on every TV in every room with our housekeeprs to ensure that we do not have other occurances like yours, and have tasked our maintenance team to do maintenance on the A/C units throughout the building to improve upon their working efficiency. Finally, we have replaced that computer chair, and I will have the maintenance team work on adjusting the door closer to make sure it doesn't disturb other guests. We did our absolute best to correct any and all issues you brought to us, gave you a large discount to make up for the inconveniences you experienced during your stay, and even gave you a compimentary room upgrade to a King Suite for the remaining 3 nights of your 4 night stay. Once again, we are sorry that our property did not meet your expectations, and I assure you that we are working on improving based upon this, and all other, reviews that we get.
Rating

Mike M, wrote review 27/02/2020

Great Overnight Stop

I recently stayed at this hotel while passing through the GTA and trying to get ahead of a snowstorm. The bathroom was a bit aged but the was recently updated and clean. The staff were very friendly... more

Owner Response
bwoshawa, Front Office Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thanks for choosing our hotel to ride out the storm Mike. I hope that you think of us first for your next visit to the area.
Rating

rachadjj, wrote review 24/02/2020

Dishonesty, lack of any professionalism and competence. Avoid.

I called the front desk about 45 minutes before arrival. I asked for a price, and one was given over the phone. After making a few more calls, they had the best deal, so I called again to confirm the ... more

Owner Response
bwoshawa, Front Office Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
I am sorry to hear that you felt that way about our hotel, but you have to know that our Front Desk Agents are not in charge of setting the rates for the rooms. The rates can change at any time, and if you do not book the room at the rate you are quoted, it might not be the same rate when you get to the hotel. It is the same with airlines, if you go online and see a rate of 400 dollars for a flight to Cuba, you don't hop into a taxi and go to the airport and get mad when you are quoted a different rate upon arrival.
Rating

mG7848LL, wrote review 17/02/2020

Needs an upgrade

We couldn't lock our bathroom door because the handle was very loose and falling off. The shower went from hot to cold then hot to cold again. The bathroom looked rough. There was also a smell in t... more

Owner Response
bwoshawa, Front Office Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
We are actually in plans right now for a new round of renovations. We also had our carpets professionally cleaned a few months ago. I hope that you come back and give our hotel another chance in the future after we have been through the new improvement so that you can see how much we have changed.