Conference host site
31/10/2016 beaglemom719, Dubuque, Iowa
I chaired a conference held at the Best Western with 150 attendees. From the onsite, the sales staff was really impressive. At my first visit, they did their homework and knew about the organization, ... more
I chaired a conference held at the Best Western with 150 attendees. From the onsite, the sales staff was really impressive. At my first visit, they did their homework and knew about the organization, commenting on an award that a member had just recently received.
Throughout my planning, the sales staff was always quick to respond to my questions and never once made me feel like I was an inconvenience. When my registration numbers quickly exceeded my goals, the staff had solutions readily available to accommodate the number of seats needed. They were able to solve for any potential problems that came up.
During the event, the entire staff was extremely accommodating, flexible and paid attention to detail! Water pitchers were always refilled quickly, food was placed out at the designated times, AV/audio questions were quickly answered, etc. Even when we got off schedule (by over an hour!) and dinner was later than planned, the Best Western staff did not flinch. They just said to let them know when we were ready….and the dinner was still warm and delicious! They flipped the room setup from our sessions throughout the day and was ready for a banquet dinner in under 30 minutes! AMAZING! Especially compared to other places that would have required a minimum of 1 hour!
Attendees told me this was the best conference they’ve attended for our organization in 25-30 years. The Best Western played a large role in the success of this conference! If you are considering the Best Western for any event, check them out! You won’t regret it! less
Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to review the Best Western Plus in Dubuque, IA after your recent stay with us; we greatly appreciate the 5 circle review. We are very happy to hear you and your conference attendees enjoyed our facilities and services and that your conference with us was a success! Hopefully we will see you back again whether for a leisure visit or for another conference.
Front Desk Lead