Better options than this.
There are better options in the area for your money. We stayed here on business. The front desk staff just was very unorganized. Check-in was a process for them and they were lackluster at best. I... more
There are better options in the area for your money. We stayed here on business. The front desk staff just was very unorganized. Check-in was a process for them and they were lackluster at best. I wasn’t expecting a hug or anything but a smile and a welcome would’ve gone a long way. The facility could be a lot better with more streamlined check-in, a cleaner facility and some updating. With that being said, if you’re traveling for business in Dubuque there are better options than this hotel.
Don’t get me wrong; it wasn’t awful and have stayed in worse places but there wasn’t anything great about this place other than the bartender at the attached Old Chicago lounge and restaurant. He was very nice and friendly. less
Maggie H, Front Office Manager at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing your review regarding your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I'm very sorry to hear your check-in process didn't go smoothly for you, and I have passed your comments on to our General Manager. Through continuous feedback and training with our staff, our hopes are to exceed our guests’ expectations! We are also in the process of renovating, however with such a large property it will take some time to complete that project. We hope you will give us another opportunity to provide you with the kind of stay we pride ourselves on.