Great place for dogs
28/10/2019 robertav73, Phoenix, Arizona
We always enjoy this hotel. It’s a clean and comfortable place to stay. We just visited for the 6th time and there are reasons we like it: they appreciate our dogs, the rooms are clean, the rooms are ... more
We always enjoy this hotel. It’s a clean and comfortable place to stay. We just visited for the 6th time and there are reasons we like it: they appreciate our dogs, the rooms are clean, the rooms are spacious, if I have an issue - staff strives to fix it immediately and the grass area is terrific for the dogs!! The only thing I do not like is the fact that they charge a dog fee (I have a really good track record for leaving a super clean room) and the only way we get that waived is if we are in town for a dog show. I just suggest that if we have a good track record that the fee is automatically waived. Nonetheless, good job BW Dubuque. See you again in April. less
Maggie H, Front Office Manager at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We were pleased to hear you enjoyed your stay with us. As for the dog fee, I do apologize but it is our policy to charge a pet fee due to the fact that housekeeping has to take extra time to clean those rooms so they are ready for the next guest. We hope to see you and your dog again soon in the future!