We had a great stay for our couple get away last year. The pool area was so cool we couldn't wait to bring our girls. However, this stay is completely different. With the exception of comfortable beds and nice staff you pass in the hall, there wasn't much more to like. Posts throughout the hotel state they are taking extra cleaning measures. I didn't see anyone cleaning in the pool / atrium area the entire stay. In fact glasses sat there for a few days untouched.
First, the room is dirty. We found a pringles top behind the TV. Some type of cap on the floor and all kinds of junk is sitting below the a/c unit. Cabinet doors were almost greasy. Luckily I have stuff to clean with me. I ended up doing almost every surface of the room. The wipes were so dirty when I was done. I don't think hard surfaces have been cleaned in awhile. So, bring your own cleaning supplies. (The tub, bedding and sink basin were clean).
Next, no coffee except what's in the room. Which means no milk or creamers, limited sugar. So, if you are a coffee drinker, bring your own coffee pot and coffee as well as anything you put in it.
Third, they are not cleaning rooms until people leave. So, no garbage pick up, towel refresh or TP replacement. So, be ready to empty your garbage, and chase the cleaning lady down for TP and towels.
Last, breakfast was a joke. They had banana nut muffins (what about people with nut allergies?), apples, oranges and waters. That's it. Everything is sitting out in a bowl so people have to dig through to look for something else. I understand buffet is out but at least offer something like individual cereals with milk. So, again, bring your own.
I am really disappointed. We booked double rooms for 2 nights and after the first night I would almost prefer to just check out. But, our girls have been looking forward to this for so long.
Best Western PLUS used to mean something. This is the 2nd property that has issues cleaning. When BW Plus is on, its really on. But when its not, its really not. There's no in between. less
Maggie H, Front Office Manager at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking the time to complete a review and provide us information regarding your stay. I apologize immensely that your room wasn't up to your expectations nor to ours. We do have high regards for the cleanliness of our hotel, and want you to know that your comments have been discussed with our housekeeping department. Through continuous feedback and training with our staff, our hopes are to exceed our guests’ expectations. For the safety and concern of our guests and our employees, housekeepers are not going into rooms until our guests have checked out to avoid as much exposure as possible unless guests are staying a week or more. We wish you would have reached out to the front desk as they have everything available you would need in your room such as towels, toilet paper, coffee and extra creamers and they would have been more than happy to bring them to your room. We sincerely apologize you did not enjoy your breakfast. The breakfast to go bags are our best option right now with everything going on with COVID-19. We are currently exploring our options for what we can do to improve breakfast without a buffet. Again, we apologize for all issues that occurred during your stay. Please know the hotel does take each of seriously and we do try our best them. We hope you will give us another chance to provide you with your lodging needs if back in the Dubuque area.