Best Western Plus Dubuque Hotel & Conference Center

3100 Dodge Street Highway 20 W, Dubuque, Iowa, 52003-5203, United States
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Best Western Plus Dubuque Hotel & Conference Center

When you want to get away from it all, that doesnt mean you have to skimp on comfort and luxury at this Dubuque hotel. Located near the Mississippi River and Port of Dubuque, having quick access to the bounty of Mother Nature is simply sublime. After show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Dubuque Hotel & Conference Center

Traveller Overview:
4.5 Rating: 927 reviews
Excellent 56%
Very Good 30%
Average 8%
Poor 2%
Terrible 2%
Rating

deaunte55, wrote review 13/07/2020

Relaxing!!

Me and my wife stayed one night... and it was great!! We enjoyed the pool and the jacuzzi the most!! Play a few games as well. Just a overall great experience! Due to COVID -19 we couldn’t have the ty... more

Owner Response
Maggie Hosier, Guest Services / Front Office at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you, we greatly appreciate the 5-star review! We are very happy to hear how much you enjoyed the pool/atrium area and we hope to see you again soon in the future!
Rating

brendal192, wrote review 12/07/2020

One Night

Booked this hotel more last minute. It is in a good location on main roadway in area. Needed only for one night and it served its purpose. Would stay here again if in area. Stayed while covid-19 issu... more

Owner Response
Maggie Hosier, Guest Services / Front Office at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you, we greatly appreciate the 4-star review!
Rating

mccavin87, wrote review 10/07/2020

This hotel is disgusting and the staff at night did not want to do their job! I can’t believe during the Covid 18

This is one of the worst experiences I’ve ever had with any hotel in Dubuque Iowa !! The it was black mold on shower curtains and a large urine stain in the bed! I would have left that night but I had... more

Owner Response
Maggie Hosier, Guest Services / Front Office at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing a review regarding your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Your business is very important to us and we value your feedback. I do apologize that your shower curtain was not up to your standards nor to ours. We do have high regards for the cleanliness of our hotel, and want you to know that your comments have been discussed with our housekeeping department. Through continuous feedback and training with our staff, our hopes are to exceed our guests’ expectations. I am confused on your comments regarding moving rooms. I was the Manager on Duty that evening and not only refunded half your money but also personally walked through your new room with you to make sure everything was acceptable for you. Again, I apologize for the issues that occurred during your stay. Please know the hotel does take each of them seriously and we do try our best. We hope you will give us another chance to provide you with the kind of stay we pride ourselves on.
Rating

rzahm, wrote review 08/07/2020

Updated Hotel Close to Downtown!

This hotel has been recently updated. Our room was clean and nicely furnished. Check-in was prompt and friendly. This property is good for travelers looking for a clean updated room at a fair price. T... more

Owner Response
Maggie Hosier, General Manager at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you so much for your positive feedback! Our goal is always to provide a pleasant stay for our guests, and from your comments we feel we have exceeded that. We are so pleased to hear you enjoyed your room and your check-in was prompt and the staff was friendly. We hope to see you again when your travels steer you this way!
Rating

KarenW782, wrote review 01/07/2020

Not impressed...

We had a great stay for our couple get away last year. The pool area was so cool we couldn't wait to bring our girls. However, this stay is completely different. With the exception of comfortable beds... more

Owner Response
Maggie H, Front Office Manager at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking the time to complete a review and provide us information regarding your stay. I apologize immensely that your room wasn't up to your expectations nor to ours. We do have high regards for the cleanliness of our hotel, and want you to know that your comments have been discussed with our housekeeping department. Through continuous feedback and training with our staff, our hopes are to exceed our guests’ expectations. For the safety and concern of our guests and our employees, housekeepers are not going into rooms until our guests have checked out to avoid as much exposure as possible unless guests are staying a week or more. We wish you would have reached out to the front desk as they have everything available you would need in your room such as towels, toilet paper, coffee and extra creamers and they would have been more than happy to bring them to your room. We sincerely apologize you did not enjoy your breakfast. The breakfast to go bags are our best option right now with everything going on with COVID-19. We are currently exploring our options for what we can do to improve breakfast without a buffet. Again, we apologize for all issues that occurred during your stay. Please know the hotel does take each of seriously and we do try our best them. We hope you will give us another chance to provide you with your lodging needs if back in the Dubuque area.