My husband and I went to Dryden to visit with family, attend a wedding, and celebrate our 45th wedding anniversary.
25/09/2018 E7415XXdebbies, Saskatchewan, Canada
We arrived and the staff were very pleasant and greeted us with smiles. We went to the room and everything looked nice until I went into the bathroom to find that the garbage had not been emptied. T... more
We arrived and the staff were very pleasant and greeted us with smiles. We went to the room and everything looked nice until I went into the bathroom to find that the garbage had not been emptied. There was articles with blood on them, hair, and other items in the garbage can. I called the main desk immediately and complained about my findings. They were very courteous and offered to get us another room, but it was after 10:00 pm and we had already got ready for bed. I checked the bed thoroughly to ensure the sheets/bedding had been changed, and we decided to stay in the room for the night anyway...even though I did not feel comfortable.
I was informed that the Manager would be informed of what had transpired, but because it was a weekend, the Manager would not be in until Monday, possibly Tuesday as it was the September long weekend.
I have waited a month just about for the Manager to contact me with regards to our room, and I have not received any word from him/her at all. I am very disappointed as I feel that the Best Western was the best place to stay in Dryden. We weren't given any discount, or anything to say that they were sorry that this incident occurred.
There are other Hotels in Dryden, and I would definitely look at staying in one of them before going to the Best Western again.
It wasn't a nice way to spend our 45th Wedding Anniversary! less
Mike R, General Manager at Best Western Plus Dryden Hotel & Conference Centre, responded to this review
Thank you for taking the time to review your stay with us. Please accept my personal apologies for the room cleanliness issues. I would also like to apologize for not following up with you. To say thank you for your time I would lie to compensate you for your troubles and ask that we speak further. On behalf of our team we thank you for your time and comments.