Best Western Plus Dragon Gate Inn

Dragon Gate Inn was fantastic. With two rooms reserved, the reservation desk made sure we got two adjoining rooms just as we requested. Other hotels would not guarantee our rooms would be together. The price is very reasonable and the service is always fantastic. Thank you! less

Just around the block is the loading/unloading area of the SHUTTLE BUS that travels to LAS VEGAS. The bus leaves at Chinatown area 6:45am so this is your best hotel stay option just 4minutes WALKING...then on your return trip back to LOS ANGELES from Las Vegas the bus again unloads here at about 7:30 evening so easy to go back again to the hotel and they do accept luggage safekeeping less

My car was broken into the first night I stayed. The only thing taken was my old ipad and the attendant for the parking garage suggested I go get the video from the front desk. The young lady at the front desk(I believe her name was Jocelyn) says it's no problem so, I wait. No follow up. I go down again to ask for the video. I was ask for more specific times of the incident and that I would be informed of what happened. No follow up. The following day I go down to speak to the front desk because maybe they had the video by then. I spoke to Stephanie and she just blew me off by just giving me the phone number of the company that runs the parking garage. After insisting that I get the video, that i didnt even want in the first place. She acquiesces, and takes the times of the incident. She calls later saying that she saw nothing happen to my car. Things were very obviously missing and my car was ransacked! I say that that is impossible so she offers to send me the video via email. No follow up. Now worst of all was the boy at the front desk, Melvin. When I approached the front desk, he was watching videos on his phone flirting with some girl. Fine. I bring up the issue and he becomes immediately defensive. Strange. As I start to tell him my situation, he then begins to speak very rudely and insult me in front of my partner. I leave the front desk very angry. Then I over hear the front desk agent tell another guest about my situation. Later I see him insulting me behind my back to the garage attendant. I was done. I wanted to speak to a manager. So I did so in the morning. I spoke to Brenda the Front desk manager. As I spoke stephanie was overhearing and begins to butt in very rudely and starts to raise her voice, in front of her manager! And brenda did nothing. I told her my situation. And Brenda did nothing. I told her how her staff treated me and brenda did nothing. All I got was a blank stare and an empty apology. Dispite this incident, the breakfast staff was amazing and the house keepers did a hell of a job I cant in good conscience recomend this hotel. I was disrespected, mistreated, and insulted. less

We stayed at the Hollywood Best Western Plus last year, and it was so nice that we trusted the Best Western Plus brand enough to try this place in Chinatown. What a mistake. * The room and bathroom were clean but I've seen more personality in hospital rooms. Beige. Black. Melamine. Absolutely institutional. * The elevator was set up to require you to use your card to access the upper floors for security purposes, but that wasn't working. * As I waited in line to check out, I heard the man in front of me arguing with the front desk because his car had been broken into in the hotel garage. He asked for a discount but they refused. * The bed sheets are horrible, horrible polyester. Sleep on plastic :-/ * The air conditioner didn't work when we first got to the room. A circuit breaker had to be reset. * The eggs in the steam table at breakfast were disgusting. The scrambled eggs were sitting in an inch of water, and the fried eggs were stored in their sides, hard and rubbery. * There was also a notification posted next to the elevator that said construction was ongoing in the first floor from 8am - 6pm daily and noise should be expected. The hotel did not mention this on their website. What a cheap shot. * There was loud music playing downstairs which we could hear in our room till around 11pm, but it was quiet after that. * The only good thing I can say about this hotel is that if you go around the block to the other side there's some pleasant Chinatown shopping and restaurants. We'll never stay here again. less

Very close to Downtown LA. The staff is very friendly and the rooms are comfortable,although the bed was a little firm for my taste. Also, although we were in a suite there was a bit of road noise. We went to the Ahmanson Theater and felt comfortable walking the 1 mile back to the hotel at 10 pm. At $15 the parking is reasonably priced. I have stayed here a few times and will do so again. less