Best Western Plus Dragon Gate Inn

Stayed here for a day on a recent visit to LA. The only positive thing about this hotel is the clean rooms. The hotel is not in a good location. The reception looks more like a hostel reception.Its around 10min walk to the union station from which you can connect via Metro to downtown LA and other tourist attractions. Everyone says its not safe after 830pm to go out of the hotel. Not recommending. less

The staff that I encountered were great and very helpful. They offered plenty of great options and suggestions. My main gripe was that it appeared to be a motel but I was not able to tell that when I booked it. When you step outside of your room you are outside. It also would have been helpful to have the channel lineup. Other than that it was a great stay. Great location! I would stay again if in the area. less

Booked two nights n for an employee of mine through the reservation line and was told he could process the charges over the phone (I found this odd, since every other hotel I've booked for employees requires a credit card authorization form-he reassured me he could do it). When my employee showed up at the hotel, with only her debit card, she was told she would have to pay for it herself. I spoke to Alcius (sp?) and he reiterated company policy over and over to me, refused to correct the mistake Best Western made and then hung up on me. I sent over the credit card authorization form and they said they would process and refund her money. It is a week later and the company credit card was processed and our employee hasn't received the refund in her personal account. Spoke to manager Joanie, who apologized and sent us something stating that the refund was processed, but it hasn't. Here's my traveler's tip: Oh, and when you call to speak to a specific person, they have usually "just stepped out" until you make it clear you are upset. Then you get transferred to that person, who happens to stepped back in and already at their desk. less

The hotel - in the heart of Chinatown - was decent but all night long I heard doors slamming/closing, people talking etc. This is one property that could really benefit from double doors to enter each room. Since room access is from outside (i.e. no inside corridors), there aren't a lot of option to reduce outside noise other than double doors. less

They upgraded me to a better room because I was a BW member. WiFi worked fine & room was clean, but air conditioning didn’t work. I called down to the night clerk and all she could say was non else has complained. If you aren’t going to train your staff, you could leave some operating instructions. Won’t stay again. less