Whats the real cost of staying there
13/02/2017 gkbr11, San Leandro, California
The property is nice and also in a good location, China Town. My concern was the cost of the room. The advertised cost was about $290. for two nights but I was charged $345. for the stay plus another ... more
The property is nice and also in a good location, China Town. My concern was the cost of the room. The advertised cost was about $290. for two nights but I was charged $345. for the stay plus another $19.for the booking company so the total was $364 or about 20% more than advertised.I am sure in the small print somewhere it accounts for the additional cost but I will never use this service again !! There are too many booking companies to have play this game of WHAT IS THE REAL COST. I have never been bumped like this in many other bookings in the past so now I will be more careful and not use this service ever again. All anyone wants is correct information up front and not hidden small print. less
DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
I apologize that you were not advised of the real costs of your booking. We agree with you and we encourage all our guests to book directly with the property. Not just our property, but every property that you will be with in the near future.
The online travel agencies that you use to book your room , we have no control over them and what the list on their web page.
We hope that you don't hold us responsible for what other companies list or don't list on the advertising.
Again, I apologize for your experience. In the future, please just book directly with the hotel and I will assure that you won't have this experience again.
Regards and safe travels,
Best Western Plus
Dragon Gate Inn