Seemingly cute and adorned with chinese decorations, this place is definitely a tourist trap, as it certainly was for my partner and me. What was supposed to be a leisurely trip to Los Angeles for the Labor Day weekend turned out to be a nightmare. Not only was it a deserted ghost town (both day and night)- but my room faced the back of a remote building with many dumpsters, the beds were cheap and uncomfortable where I constantly felt the springs poking my back, but more alarmingly- I encountered rude, unprofessional, and prejudiced staff. After calling the front desk to have housekeeping come to clean my room, I was shocked by brazenness and lack of professionalism. They gossiped and spoke demeaningly about us in our native tongue of cantonese, not thinking that we understood every single of word of what they said! I just stood there frozen and appalled. The 2 ladies from housekeeping said they they hated their jobs and couldn't believe that we had the nerve to leave our Do not disturb notice on the door handle in the morning. And hated guests like us and that they had to come in the late afternoon to tidy our room! My partner and I just couldn't believe it. In all the years I've traveled, I have never experienced this level of discrimination. To make matters worse, when I brought my concerns to 3 different BW front desk employees, including Brenda, who stated she was the manager, she was defensive and boldly denied the accusations, telling me that she had never received complaints of her staff before. Honestly, what kind of unprofessional response is this? She did not even take the time to investigate my claims before shutting me down. She, herself, is non-Asian, so without speaking or understanding the cantonese chinese dialect, how can she even make such a preposterous claim? I was simply at a loss for words after that. The only saving grace of this place is the breakfast, as the staff that work there seem to genuinely love their job and care about the hotel guests staying there. I saw many food requests made of them, and they happily obliged to make guests feel special. Even so though, a tasty breakfast does not warrant the mistreatment and discrimination of guests. If I wasn't chinese myself, there would've been no way for me to understand or catch what they were saying. But as a hotel guest paying $200+/ night to stay there, there are way better hotels to stay at in DTLA. Plus, discrimination of ANY KIND is not okay and simply unacceptable. Please save yourselves the trouble of booking a room at this overpriced and poor excuse for a Best Western property. less
DGI8888, General Manager at Best Western Plus Dragon Gate Inn, responded to this review
The Best Western Plus Dragon Gate Inn treats all guests with the utmost of dignity and respect. We have conducted a thorough and impartial investigation of the matter. There is no evidence supporting the allegations in this review.
We pride ourselves on exemplary guest service and going above and beyond to exceed customer expectations.
Best Western Plus
Dragon Gate Inn