Dragon Hate Inn double charged and still waiting for refund on debit card
Booked two nights n for an employee of mine through the reservation line and was told he could process the charges over the phone (I found this odd, since every other hotel I've booked for employees r... more
Booked two nights n for an employee of mine through the reservation line and was told he could process the charges over the phone (I found this odd, since every other hotel I've booked for employees requires a credit card authorization form-he reassured me he could do it).
When my employee showed up at the hotel, with only her debit card, she was told she would have to pay for it herself. I spoke to Alcius (sp?) and he reiterated company policy over and over to me, refused to correct the mistake Best Western made and then hung up on me. I sent over the credit card authorization form and they said they would process and refund her money. It is a week later and the company credit card was processed and our employee hasn't received the refund in her personal account. Spoke to manager Joanie, who apologized and sent us something stating that the refund was processed, but it hasn't.
Here's my traveler's tip: Oh, and when you call to speak to a specific person, they have usually "just stepped out" until you make it clear you are upset. Then you get transferred to that person, who happens to stepped back in and already at their desk. less
management421, Guest Relations Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Stay63415658348: Thank you for your message and we appreciate your feedback. Our records show that the guest's credit card transaction was settled and we have no additional charges. Please have the guest contact us directly so that we may discuss the matter directly. Sincerely, Best Western PLUS Dragon Gate Inn