Best Western Plus Dover Marina Hotel & Spa

Myself and my partner booked through booking.com, to stay at the weekend of the 8th several weeks prior, as although most hotels are closed, self catering options are fine to stay in, when we booked this accommodation there was no note or message to stay that they would be only accepting business customers. Then the staff emailed be a week before informing me that only business customers can stay at this time coincidently at past the time alloted to cancel. I called the reception and asked if they could refund and obviously I couldn't so my money is wasted. They offered to rebook my visit but as this was for a anniversary that doesn't help, I understand that times are hard and people need to make money, but this interaction has made sure myself, family or friends will never stay here. less

The position of the hotel is very good, and the view from the room was exceptional. however, the restaurant experience was not so good. i can understand the limited menu, however this should mean that the food on offer should be of a good standard. Alas, this was not the case. The steak i ordered was advertised as 10oz, which i know is pre-cooked, but grilling a steak should not shrink it down to 5oz! this could be down to the fact that despite ordering medium rare, it was nearer well done. I'm sure Marco Pierre White would remove his name from over the door if he had been presented with this. less

What a great experience to stay here. Very clean and the staff are very friendly and helpful. Free parking is a bonus in a secure place. The sea view restaurants offer great views with lovely variety of food and cocktails Very happy with my two nights and would return again less

just wanted to say how fantastic the staff here have been. In particular Anna and Sing who have been extremely helpful and their friendly approach towards me and my colleagues whilst we have stayed here. Nothing has been too much of a chore to sort out or organise and they both truly deserve a huge thank you for their efforts less

I just wanted to say how fantastic the staff here have been. In particular Loran and Meghan who have been extremely helpful and their friendly approach towards me and my colleagues whilst we have stayed here. Nothing has been too much of a chore to sort out or organise and they both truly deserve a huge thank you for their efforts. less