09/03/2018 angieb9301, Jupiter, Florida
Stay away. We stayed 1 night. Got in late. Girl at front asked me if I wanted to use my debit card for any inhouse charges. I asked her if they placed any hold on card by opting to do this, she said N... more
Stay away. We stayed 1 night. Got in late. Girl at front asked me if I wanted to use my debit card for any inhouse charges. I asked her if they placed any hold on card by opting to do this, she said NO. After we walked up and settled into room, I checked my bank account and they did put a $14 hold on my card. We then ordered room service. Food was poor quality and we did not eat it. ( for a 15 year old boy to not eat food, its bad) I also got a rash on both legs when I layed in bed. Had to sleep with pants on. Shower would not work. Had to run across hallway in morning, to a different room to take shower. we checked out the next morning. As we arrived in Paris, I went to take money out if ATM for taxi, and I could not. I looked online into my account and there were 3 separate charges from this motel. I immediately called them and the receptionist argued with me and told me that I only had 2 charges. When she finally let me speak, she then wanted me to send her paperwork from bank showing charges. Here I am on vacation, in a taxi and she wants me to send her paperwork. Never again will I ever go near this motel. less
bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for taking the time to share your experience and valuable feedback with us.
Please accept my sincerest apologies for the inconvenience you were caused during your recent stay with us, please be assured of our immediate follow up together with our Front Office Manager to ensure this does not happen again.
We do hope to have the pleasure of welcoming you back, please do let us know when you are next returning by emailing us on firstname.lastname@example.org so that we can ensure you have a trouble free stay.