I have to agree with Lizzihew - the review she posted is very similar to my experience at the hotel the weekend of 18th - 20th Feb
I had booked the Spa Package through Wowcher for 2 night stay for me and my friend. 2 hour car journey to get there and on arriving at the Marina couldn't actually get into the hotel! There were roadworks and diversions which all ended up at dead ends! 20 minutes later and a bit annoyed we finally got out front the hotel. Would have been nice for the hotel to send an email out advising of the issues?
The Receptionist seemed a bit fluttered. We had Spa booking for 2 treatments each at 10:45 on the Sunday - 19th - which I had email confirmation of. We asked to check our bookings, she said they were 11am on 20th for 1 treatment each - alarm bells went off! We checked in, booked dinner and then went to our room. The room was old but all clean. We went to the Spa and were told 'someone left today' we said that doesn't explain the issue of wrong day - we were then told we could split our treatments over 3 hours on the Sunday! No sorry we have plans, so we had to have 1 treatment on the Sunday and 1 on the Monday! Not ideal but had to compromise.
Dinner Sat night was lovely! The food really was lovely, restaurant was full. We had a set 3 course as part of our deal and were told that if we didn't want something from the left side of the menu we could order from the right side, we confirmed twice with 2 separate waiters and were told yes! We had a lovely meal, went to close the bill where we were told £2 supplement - er no I don't think so!
Sunday - I had a 30 minute aromatherapy massage that was 20 mins at the most! They were late, and it was like we were there to fit around them and not vice versa, and it was 'get us done and out as quick as possible' - i have had massages all over the world and this was in one word Rubbish!
Breakfast both mornings was very tasty (although cold) and the staff in the restaurant were very nice.
The hotel is a Grade II listed building so old and creaky but the noise coming from the rooms above kept us awake both nights! was not a relaxing sleep at all. Re-enforced flooring is very much needed.
Monday we had 30 minute Facials booked in - we were actually paying for these ones - again 20 mins late for a 11am appointment, got in the room just before 11:20 and 11:33 she said right im done! I said errr i don't think so, its 30 mins you've not even done 15! She said 'well its gone 11:30 so thought you were finished' How the Spa is still open is beyond my comprehension! She then spent 15 mins basically massaging the creams and everything she had put on my face off! Hence to say I did not pay for this.
Due to the mix up with the treatments we asked for a late check out of 12 Noon. We finished our treatment and went up to the room at 11:50 only to be locked out! The hotel is a shambles! They clearly had alot of people there on deals to fill the hotel in the winter but no intelligent staff there is run the place! At checkout we asked for our bill where there were 2 items that we didn't have - £10 supplement for Steak! We had Fish, as above the hotel really doesnt know what its doing!
The only good thing was the pub crawl we did, the view and the company! less