Warm / noisy stay, id expect more but ok for one night
16/09/2018 StroudGreener, London, United Kingdom
Nice seafront location with friendly staff. We didn’t have time to eat in the restaurant but it looked good. Our room on the 4th floor, felt a bit dated (especially the bathroom), and was at the back ... more
Nice seafront location with friendly staff. We didn’t have time to eat in the restaurant but it looked good. Our room on the 4th floor, felt a bit dated (especially the bathroom), and was at the back side of the hotel. The room was very warm but when we opened the windows the road noise made it hard to sleep. Probably worth upgrading to a sea front room but it does make the hotel quiet pricey for the area. less
bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent stay with us.
On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We have completed refurbishment in our Sea view deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019.
Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience.
We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon.