Best Western Plus Dover Marina Hotel & Spa

I have stayed twice at this hotel for work. First time had to change rooms twice. Dirty room and Tv not working. On the second stay at 3.30 am the fire alarm goes off as it has a fault, the hotel staff say its had a fault for weeks!!!, the next night i get an automatic room call at 5.30, i did not book one and the staff can tell me why!!! On my first morning my breakfast is late, i ask why and get told i will "come back to you" they never did. The room is like an oven but if you open the window you get the smell of old fat from the kitchen. My boss went into his room and it had bird sh## on the bed. On his next room a birds nest(i kid you not) At this time of Covid the rooms are not being cleaned. For next week i have changed hotels. less

We had 4 takeaway aftenon Teas after Covid lockdoen cancelled our original plans The presentation was wonderful the good fresh and delicious Great customer service on collection All round superb quality and value less

Okay, it’s not the flashiest place in the world and a workman hammering the doors to the changing rooms was a bit annoying. Still we had a good time and the place had a very nice mosaic tiled jacuzzi. I had a 15 min back massage with Maria which was wonderful - could have fallen asleep afterwards! I think they need to overhaul the steam room as it was a bit whiffy which we sorted with eucalyptus oil. The gym looked impressively equipped. Altogether a good time was had but omg the fish and chips from Marco Pierre White / Wheelers adjoining the hotel....the fish cakes soooooo good! Don’t miss that! less

After arriving for a week of work. No masks worn by staff. Toilet wouldn’t flush, told reception about it and still not fixed. 4 nights and not once did we have our room cleaned or coffees topped up. The manager also decided to speak to me very abrupt without a face mask! Very unprofessional. Highly advise staying elsewhere. On top of all of this on my last night i went out for a cigarette as it was raining I stood under shelter, turned out to be a fire exit the fire exit had no signs saying it was a fire exit. The night shift and the manager then decided to both “tell” me off regarding smoking in the fire exit, first thing in the morning! Highly advice the whole best western team to look at a new career as they are failing at there current. I have stayed in many places over the years and this is by far my worst stay. less

Iv stayed a couple of times first room was very good it was large with a big bathroom, it had a table and chair with a large tv it was clean but a bit of dust on the shelves the bed was very comfortable not much of a out look at the back of the hotel but we got it at a good price room 315 The second room not as good or as big and noisy near the lift room 309 less