We were actually booked in on a Groupon voucher, as we wanted to see the castle at Dover, and having been before, and this time going with friends, knew it needed more that just one day to do it justice.
From the time we rang to make the booking, the staff were excellent, and very helpful, cordial and friendly throughout.
On arrival, check-in was seamless, and we were given our parking ticket for the car park opposite, and very clear directions. The car park seemed quite secure, and had no qualms leaving the car there.
The rooms were of a very reasonable size, and the wi-fi worked well throughout the hotel. The rooms are quirky, with slightly sloping floors, but as this is such an old building, this just adds to the charm. It is very clean, and the bathroom was enormous and well appointed.
The hotel is near the busier roads of Dover, quite near the port, but is on the sea front two blocks from there, so in an ideal situation, and there is no noise from the roads at all.
It is also directly across from the beach, but the weather was not ideal for this, but sitting in the bar at the lobby, or at a window in the restaurant or cafe, you have a view across the road to the beach, sea and can watch the ferries ply their trade to and fro.
The dinner was superb, and extremely well presented and cooked to perfection. The serving staff were excellent and effusive, and were only too willing to help. We had steak for dinner, and with three different types (Medium/rare, medium, and medium/well done) I feared that they would not be done properly. However, I was very pleasantly surprised when each steak was cooked to perfection, and they all arrived at the same time.
It was on the return to our room that one of the slight drawbacks was noticed. Our room was warm, but not exceedingly so, but out friends who had traveled with us, had quite a cold room. This is part of the charm, I guess, but with single pane, old style sash windows, the heat loss, and slight draft around the frame had caused their room to not warm up. However, as it was bedtime, they were able to snuggle in, and the beds were comfortable and warm.
The next morning, we adjourned for breakfast. This was superb with an excellent array of both hot and cold choices, a number of juices, tea and coffee, and a waffle maker.
The waiting staff were diligent, and the fact that you could ask for whatever style of eggs you wanted outside of the scrambled in the tray was a delightful surprise. I had some poached eggs which were excellently done.
We were sat at a window table, and the atmosphere was very relaxing and the view across the water soothing.
Our wives went off for a spa treatment (massages) whilst we sat and had more breakfast. There was, at no time, any indication of the staff hurrying us along or harrying and harassing us (as we were there quite a while), and when our wives returned, they were only too happy to provide more tea and coffee.
Yes, the hotel is old, and does have its drawbacks, but the wonderful staff that they have here tend to make up for the slight quirks that it has.
The only real downside was that the shower was very weak, and didn't really get too hot, but as I said, the room was more than adequate, the service great, the staff wonderful, so I'll let that slide.
Would I stay here again? Certainly. It has everything I could ask for, and I'm sure when the refurbishments are completed, this will be perfect. It's not too far off now. So, if you want to stay in an old building that has been very well looked after, is quiet,with excellent food and facilities, a waterfront view opposite the beach, then look no further.
I thoroughly recommend it. less