Best Western Plus Dover Marina Hotel & Spa

We had a good overnight stay here, room was comfortable but a little chilly, the staff were very friendly and helpful and are a credit to the hotel. Little disappointed in the spa, my wife and I both had the same treatment but she had soemthing different to me which was a bit odd. less

Stayed one night at the Best Western and very disappointed. Arrived early evening quick check in to room. 218 a lovely big family room but unfortunately freezing cold. At 6pm this was reported to reception who said they would send someone up to look at it. Gave up waiting so went for an evening meal, but told reception we were going out and ok for someone to go in and look. Our arrival back to our room at 10.30pm still freezing and no one had been. After a couple more calls, it took going to the reception desk again to get sorted. At 11pm someone arrived to establish the heating system wasn't working. May I add nor were the radiators. With such an old building and blowing a Gale outside evening the curtains were blowing about. At last a small portable heater was bought to our room at about 11.30pm. It took till about 4am before the room was warm. There was no extra duvet nor blankets. So as you can guess a horrendous nights sleep. I'm sure this hotel is lovely in summer. For such a known company this is unacceptable that they allow rooms to be allocated without knowing they have heating in winter. Perfect location for the port. Would I use again, NOT in the winter no. less

We stayed at this hotel as part of a large wedding party. The hotel is big but the staff are friendly, helpful and welcoming. We stayed on a B & B basis and the breakfast was fabulous. Good quality and well cooked. My only complaint was it was so cold in the rooms. We complained on the first night and it took over an hour for us to get a heater. Several people came and checked the heating but it seems that there had been recent work on the AirCon/heating and the pipe had not been connected to the vent. The windows being single glazed were also on the draughty side. We had a special deal offered as part of the wedding package and I feel that we had an inferior room, small and a bit dated but at least it was clean and had a nice view of the bins. less

We couldn't fault the staff involved with the running of my daughter's wedding reception. They did everything quickly, efficiently, discretely and with a smile. Nothing was too much trouble. Special thanks to Luke, Clemence and the reception team that weekend. The dining room was beautifully laid out for us, and the sound system, the food and the excellent service during the meals ensured a really top quality experience. Luke checked in with me several times during the event to ensure all was well. All I could say was, " Perfect!" less

Dover Marina Hotel; I have stayed in for a short time but it was such an unforgettable experience. The staff; mainly the receptionist Lucy who checked me in and checked me out as well with a very unique smile and welcoming voice. So special really. Everybody in here is friendly and offering help by all means. It is a time that; must be repeated one day for sure but for holiday and not for business!! Thank you best western hotel! less