My wife and I used this hotel at the end of March 2015 as the last stopover before taking the ferry back to Calais after a six day coach tour of southern England.
Our party of around 50 senior persons had arrived late in the evening and we had to reach the 4th floor where our room 402 was situated. Sadly. the lift could only carry four people and their luggage. You can imagine the delay involved in reaching the rooms. The sole receptionist at the time was unable to cope with the influx of clients, but did offer to have our luggage taken up to our room a little later in the evening.
The hotel advertised free "high-speed wifi", but offered no explanation of how to access it. No mention was made of using an access password and our iPads and iPhones did not ask for a logon, merely indicating that our apparatus was connected. Again, sadly, this was not the case.
The room offered was far too small, with limited room to reach the bed at both sides.
The evening meal was adequate and the service more than sufficient, despite the size of our group. Breakfast the next morning was a full-English breakfast, including a full range of dishes for people with a "continental" taste as befits the location in Dover. I enjoyed the black pudding, a dish mostly unknown to many of our fellow guests.
On my return home, I sent an email to Best Western to register my concerns about the hotel standards, but my email was shown as "deleted and not read" by my email account. Pretty sad story altogether. less