Best Western Plus Dover Marina Hotel & Spa

Hotel is in a great location right on the beach front in the Port of Dover. Décor in the hotel is modern and fresh. The hotel has some lovely rooms with views over looking the sea / port of Dover where you can watch the ferries come and go. This hotel lacks public space downstairs ie the lounge, reception and bar area are all one space. less

This hotel is pristine clean. We were in a room with a balcony, overlooking the marina and docks. Fabulous views. The breakfast was lovely and all staff were excellent. Such good value for the location. Highly recommended less

I stayed here for 2 nights. The buffet breakfast was very disappointing, what should have been hot food was at best luke warm. If this was resolved, I world give the a 4. On a plus note, there is plenty of variety to suit everyone's taste. less

We paid for a room upgrade so we had a sea view and balcony. The room was ok but very small. We had some luggage and this left us very little space to move around. The lock on the balcony door was faulty and only one bolt actually worked. I thought this a security issue. I would strongly advise guests to be vigilant at reception. The young woman who checked us in had very little English. She got the room price wrong making it almost double. The office manager did sort this out, but was unsmiling and offered no apology. When checking out the bill was wrong. We had pre-paid for dinner, but were charged again. The office manager asked if we had dined on both evenings - we hadn't. She removed the meal price, but there was, again, no apology and no smile! If you have heavy luggage be aware that, as far as we could make out, there was no porterage (at least, we weren't advised of any) and there is no ramp up to the entrance. The one lift was small and, if several people were checking in, you could have a bit of a wait. For us the best feature of the hotel was the restaurant. Very good food, reasonable prices and courteous, efficient staff. less

I booked the "superior double room with balcony" despite being aware that the room itself is only 12m square, however the balcony on a beautiful summer evening quite compensated for that. What I hadn't considered was that the bed would be on the small side too with a slight wobble that manifested every time either of us moved. Rather disconcerting. What was irritating was the lack of attention to detail. For example, the shelf below the bathroom mirror was on a tilt. It appeared to be a design fault rather than broken but meant everything put onto it slowly slid forward. Also the toilet seat would not stay up. The tea and coffee provided was meagre to say the least, only Tetley tea on offer and not enough milk or sugar. Two major complaints though, firstly the room (110) was directly above the bar and despite asking the bar staff to lessen the volume in the bar we were plagued with bass during the evening. Secondly we found one of the anti-pigeon spikes on the floor of the balcony, (see photo). This was potentially dangerous to anyone going out there in slippers or bare feet. Again, lack of attention to detail as the balcony had quite obviously not been swept and therefore the offending spike had not been noticed. We did speak to the manager about this, (rather than immediately go onto social media) who after giving us a long spiel about the problem with pigeons went on the defensive. Not really good enough. Plus points are a really good makeup mirror and of course that amazing view. Given all the above we did not breakfast at the hotel at +18GBP but next door where a full English costs about 6GBP. They serve excellent coffee too and you can sit outside. less