Best Western Plus Dover Marina Hotel & Spa

Enjoyed our stay here, once issue of booking in solved. They had us down as just a double room and not the 2 night package that we had booked. This meant we had to keep accounting for ourselves around the hotel when going for meals etc. (Otherwise it would have been a 5 star!).We had a lovely room overlooking the sea and harbour, brilliant to watch the sunrise in the morning. Room was comfy and loved the double shower in the shower cubicle (one large overhead and one powerful handheld).Meals were good, especially breakfast - a good choice, including plenty of fresh fruit and cook your own waffles!Spa was great - really enjoyed using the steam room and jacuzzi, didn't try the gym.Parking was behind the hotel in a retail car-park (free ticket given) and that worked well, also had to visit the shops while there! less

I recently stayed for two nights at the Best Western Plus Dover Marina and was, on the whole, pleased. Starting with the price, being able to book a seaview room at short notice for around £50 a night is quite something so I had to take this in mind when thinking how to review the hotel. Basically, it’s pretty tired on the whole but has areas that have been decorated pretty recently so has real contrasts. The reception looks very fresh and new but my room had badly painted windows, an air conditioning unit that was broken open and a general run-down feel. There was nothing that I’d complain about specifically as everything worked, but don’t expect luxury. The staff were all friendly and helpful with no issues at all. Parking was easy and free. I would stay again as it’s convenient with a great view. less

I have stayed at this hotel several times and unlikely to again. The service was very good, location for our purpose was very good and good price. However, the keycard has had to be reprogrammed on each occasion. On this visit the bathroom was old and dated the bath was chipped, marked and looked grubby... from age not dirt. The shower didn’t work so had to get maintainence to sort. Every visit there has been one issue or another all relatively small but they all add up so it had its final chance and therefore will stay somewhere else going forward. less

Have just stayed at this hotel again before catching a ferry. The hotel is modernising its rooms. We had a superior double with sea view and we were very comfortable. Sadly, as with most older buildings, the floors creak badly, however this didn’t affect our sleep. The breakfast buffet is excellent and very good value if you book it in advance while booking your room. less

Dirty grubby rooms with single glazed windows freezing for a family we have a 10year old 5 Year old and newborn baby decided to stay on our way back from France. A decision we learn to regret after checking in we were shocked at the horrible dated cold room the bathroom was cold and dirty and worst of all we found a screw hanging out of the carpet disgraceful and they called this a family room they are lucky I found it before it caused harm to my children.Manager Came up and seemed uninterested apologises then disappears avoid this hotel like the plague. less