I don't even know where to start. On arrival we expected just a simple room, maybe a decent shower, and a floor that was flat. How wrong were we... We were put into a room on the 3rd floor, that had dips and slants in the floor as we walked in. The toilet was actually blocked, and the wardrobe was falling apart at the back. The bed itself didn't even touch the back wall, so our pillows continued to fall during the night, and that revealed that the bed sheet didn't quite cover the whole bed.
The spa... You cannot label it a spa, there's no pool, no jacuzzi... Just a sauna in the middle of a Gym and a "relaxation" room which was just a couple of chairs behind a curtain.
Now, to move onto breakfast ... As there was 101 guests from a party the night before, they were 'slightly' short on space... Me and my partner were placed on a 4 seater table, as there were no other avaliable spaces, once seated, we went up to collect our breakfasts and on return, another woman was sat at our table. As she was German, it was hard to communicate, but clearly she had been sat here accidentally? No? I called over the manager, who couldn't speak much English himself, and his reply was "there's a lot of people here today, short on space, it's not my fault" he expected me and my partner to share our table with another guest. Now me personally, I found this attitude disgusting. Would you walk into TGI Fridays and sit down next to a couple and expect it to be okay? he offered to move US to a different seat and didn't utter one word of an apology... I'm appauled that this is even considered a 4* hotel... less