Best Western Plus Dover Marina Hotel & Spa

I’ve been here with my dad many times. We love the new outdoor bar area. You can sit in the sun or under an umbrella and watch the world go by. Relaxing and nice to look over the seafront. Really friendly staff too and they brought us little brownies with our tea and coffee! less

The negatives. The whole place could do with a make over it's appears quite tired. Our room was very cramped and small you had to walk sideways to get past the end of the beds. Breakfast really was poor and expensive £15 per head regardless if it was a full english or porridge. The full english was luke warm and dry. Dont be fooled by the Marco Pierre White named restaurant, the food was good but not great you are paying for the name. The positives I booked a twin room on line then upgraded to a sea view room by phone at a cost of £15 per night extra really easy to do. Exellent bathroom with a large powerful shower. The staff were all pleasant, polite. The attached coffee shop good value for money. Great location, clean quiet pebble beach across the road families should visit this area theres no one on the beaches. I have stayed at the travellodge up the road which has lorries running past all night for the ferry (Zero sleep) I promise you this is so quiet and the rooms have a quiet aircon system. If you are passing through for Europe and want an over night stop this is miles better. All round we enjoyed our stay. less

Check in friendly & easy. Room very clean. Some chips to paintwork, but decor good & bathroom clean & well presented. Bar staff in the evening had little interest in serving us when we returned after dinner at 9/30-10pm. Breakfast available was lovely, but very limited due to current issues (cooked breakfast from a selection, and only 1 slice of toast & 1 small pastry each brought to the table. No cereal, yogurt, fruit etc offered) Check out easy. less

First things first; no complaints about the polite and helpful staff . The dilapidated Victorian ruin the company passes as a "high quality boutique hotel" is another story all together tough. The room we were in, 205, had an inexplicably hot entrance area and bathroom/toilet, possibly hitting up to 30 degrees Celsius. There was an air conditioner in the main room that eventually managed to lower the temperature there enough to stop everyone from sweating, but it had to be on the entire night, humming, with the command panel illuminating the nearest bed with a strong green glow. The real fun though were the welded open (!!!) windows in the room. The entire night was one long incessant cacophony of extremely loud cawing from seagulls outside. I don't know if they had a ducking nest on the hotel roof, but it was impossible to sleep. I managed 1 hour of sleep in the end at about 5 am, but spent the rest of the night wide awake along with my girlfriend. Let me reiterate: the windows were ***welded open***. The rest of the hotel, with the exception of the restaurant downstairs, offers a similarly dilapidated image. What a horrible, horrible experience. The most uncomfortable hotel experience I've had in my life, trying to pass itself as some sort of an exclusive boutique hotel. It is clearly desperately in need of a refurbishment. less

I had seen some of the reviews via here before my visit and I must say I'm on the side of sheer positivity. The front of house staff welcomed us professionally and swiftly. We throughly enjoyed our stay at the Best Western Dover, the Seaview room was slightly small however it was enough for us and the bathroom was amazing!. The breakfast and dinner at the restaurant (Marco Pierre White) was lovely, we always sat by the window to watch the ferries travel in and out. Got to say a massive thank you to Paulo & Trish for our breakfast and Belinda & Jacob for our dinner. The barstaff at the Best Western were top notch, welcoming and friendly throughout our stay, the cocktails were out of this world and we have to thank Max, James and Chay. The Spa facilities were good but unfortunately the steam room was unavailable however we still made use of the Sauna and Whirlpool. We had some of the treatments (Work It Out) and Indian Head massage and BOY thats exactly what I received!!, loved it!!! Thank you Sarah, extremely professional and lovely. To end, I highly recommend and shall definitely be back whether it is to stay or just to come down and enjoy the treatments and cocktails. Keep up the good work guys and thank you again for the memorable time. Raphael less