Best Western Plus Dover Marina Hotel & Spa

After arriving for a week of work. No masks worn by staff. Toilet wouldn’t flush, told reception about it and still not fixed. 4 nights and not once did we have our room cleaned or coffees topped up. The manager also decided to speak to me very abrupt without a face mask! Very unprofessional. Highly advise staying elsewhere. On top of all of this on my last night i went out for a cigarette as it was raining I stood under shelter, turned out to be a fire exit the fire exit had no signs saying it was a fire exit. The night shift and the manager then decided to both “tell” me off regarding smoking in the fire exit, first thing in the morning! Highly advice the whole best western team to look at a new career as they are failing at there current. I have stayed in many places over the years and this is by far my worst stay. less

Iv stayed a couple of times first room was very good it was large with a big bathroom, it had a table and chair with a large tv it was clean but a bit of dust on the shelves the bed was very comfortable not much of a out look at the back of the hotel but we got it at a good price room 315 The second room not as good or as big and noisy near the lift room 309 less

In Need of some TLC. Budget hotel . Basic . Serves a purpose nothing more. Carpet needs a good clean in the room I was in, Nice location and reception area. I would never stay at this hotel on my own account.it was for work. I would rather pay extra and enjoy a hotel experience, However staff are really helpful and accommodating. less

The staff in this hotel attention to detail is second to none. The hotel decor is dated but the treatment you receive is that of a 5 star. Very enjoyable stay! Thank you to all who made my working trip an easier experience less

We decided to escape from London for the weekend and googling Hotels in Dover we noticed the West Bestern and we went for this one for its location near the port. As soon as we enter the Hotel they were ready to help us parking the car which we appreciated. However, when we went back to reception we were welcomed by the reception manager which took our details and then took a phone call keeping us waiting for 10 minutes even though we told him we had a reservation at the hotel restaurant in the next 5 minutes as it was closing (due to Covid) I found this quite rude as when you are with a guest you should leave the phone behind !!!! We went up to the room to realize that was absolutely not a superior room (which we booked) On the following day we went to reception where we met the manager and complained about the room however it felt like he was challenging us instead of listening to what we had to say. The only reason why the room was a superior was it overlooked the sea/docks (not a really special view) The room wasn't clearly a superior for the following reasons: The door to the balcony wouldn't shut properly, the carpet was worn, there was a lot of dust on the bed frame and the bed wasn't even a double mattress but two singles which weren't the same height which made it uncomfortable. The bathroom was quite old and frankly not cleaned properly. The shower was a stand in the bath with shower curtains style not a proper shower cubicle. For a 4 stars plus in a superior room we expected to be much nicer. Shame we didn't get the chance to use the pool and the spa so can't comment on that however we had dinner at the restaurant which was overall nice. less