Best Western Plus Dover Marina Hotel & Spa

We stayed here for 3 nights. The hotel was fairly busy and it was not possible to get an upgrade. Our room was at the back of the hotel with not much of a view. The bathroom was adequate - it could be improved by moving the shelf to a more appropriate place (near the sink) and installing a more powerful shower which was little more than a dribble. There was a good choice for breakfast and it was nice to eat it in the restaurant overlooking the harbour. The staff were very friendly and helpful. The hotel is ideally situated for exploring the Kent countryside or for trips across the Channel less

This is a pleasant enough hotel staff are friendly and helpful. Our room was on the fourth floor I think. Check before you book, there was no air conditioning on our floor an inadequate fan was in the room. It was extremely uncomfortable, had to open windows so you get traffic noise. The room was tired and in need of some TLC. It was ok though as it was a single night stop over. You have to par your car over the road in a separate car park. No security at all ?? Hotel needs modernising... less

The hotel itself was lovely, staff fantastic and friendly. However, I find it extremely odd that they do not take a signature when you are billing food or drinks to your room. As when we checked out we were presented with a bill for food and drinks, that we didn't have. I think this is a down fall to the hotel, and the only reason why I would be weary of returning to it or recommending it to anyone. As well as One evening eating in the restaurant, the waitress or head waitress spoke to a waiter in such an unprofessional manor in front of a restaurant full of diners as well. Bad customer service and awful professionalism less

Having paid the full rate of £175 per night during summer, I was expecting something more up class and generally more well-kept. The building exterior looked like it had weathered a hundred years worth of storms, and felt like it had not been maintained since it was built. The room had no air-conditioning, very stuffy inside during the summer. When you opened the windows you were welcomed by unwanted guests (pigeons). On top of this the room decor and furnishings was just old and horrible, far short of a quaint historic charm - it was just plain old. The bathroom was again, was underwhelming and distasteful, I have had better in college dorms. As for the photos - well, the facade is that this is a nice spa hotel, but the fallacy is that only the reception and bar/restaurant areas are well maintained. Everything else (including the room and bed you sleep in) is just short of expectations. The only good point is the location, but there's other hotels and B&B options in the same area. less

I booked this s hotel as the start to our honeymoon as it's a 5 min dress be from the Ferry port. Was not disappointed at all. Room was great huge bed clean tidy etc etc. Free wifi codes adequate bathroom. The disappointment was getting an email a few days before saying the balconies were shut of for structural reasons. Gutted as we had a sea view and would have been perfect as newlyweds to have sat and relaxed overlooking to harbour. That said the hotel is great. Breakfast takes the mikey. We went to the cafe next door. It's owned and run by the hotel but it's not £16.95 each for a full English it's roughly £16.95 for both with Starbucks. And food from the same kitchen etc etc. Would definitely come here again if we were using the ferry as a couple. Great start to our honeymoon. less