Best Western Plus Dover Marina Hotel & Spa

Took my elderly mother for afternoon tea. Very friendly welcome from the staff. Clean and tidy. Given table by the window looking over the English Channel. Great views. Attentive waiter excellent afternoon tea. No problem with varying sandwich filling for mother’s taste. Very good value for money. Will definitely visit again. less

Pros: Hotel is lovely beautiful reception and bar area. Welcoming staff and barman made great cocktails. View right on the water also. Our room was very nice and beds super comfy and we slept very well. Cons: bathroom was a bit shabby but there is a notice to say they are being done up. At check in and check out we asked to pay the bill divided by 3 which they said was fine bar needing a card to guarantee. We then paid in the morning divided by three but when I then checked my bank it said the amount had been taken out in full on my card in addition to the amount I paid for my piece. When I said it to reception she said it was pre auth which wasnt correct as the price taken was inc the drinks we had put on our bill from the night before. I then get told that 200 pounds will take 3 to 5 working days to go back on my account. Really annoying as 200 gbp is a lot on top of what I already paid for my share and was not told this at check in otherwise could have tried to make other arrangements on the cost. Please train staff better on this piece as this was supposed to be a cheap ish break away for me. less

This was a lovely experience for my birthday! Hi tea was delicious, served with a smile. Edith the masseuse was very good, left feeling totally relaxed and energised. All facilities are new and impeccable. Will definitely be booking again soon! less

The receptionist was very helpful and we received our parking voucher no problem. The room was nothing like the photos but was adequate for an overnight stay. The whole place is in need of an update but was clean. We were disappointed that the fish & chip restaurant was not open but we were offered the choice to choose from their menu and the bar and restaurant staff could not have been more helpful. Would stay again just for an overnight. less

Friendly hotel. Great location. Fantastic Breakfast. Restaurant good. Rooms COLD. To presumably save money in winter the central heating is turned off and air conditioning is controlled to not reach beyond 20 degrees but this doesn't take into account the chill factor from the old windows and so room reaches or our room only reached 16 degrees. Too cold for us. take a faux fur coat!!! less