Best Western Plus Dover Marina Hotel & Spa

We stayed here for one night whilst en route for the ferry. It was quite late when we arrived but the welcome was outstanding. Once we had taken our bags to the room we went to the bar area where James took care of us. We ordered sandwiches because it was so late. James really is an outstanding ambassador for this hotel and he really does raise the bar on customer service. Our room was very comfortable and we woke refreshed for our journey to France. The staff in the morning were also so very helpful. We will not hesitate to stay here again. less

I visited the hotel with my mum to enjoy the royal wedding and the afternoon tea. Well the afternoon tea was fabulous and fulfilling definitely no complaints. A very royal affair.🎩💍 The event could have done with more advertising and hype as I feel this was not achieved and should have been due to such an iconic day! My only criticism was that the new members of staff behind the bar needed to have some guidance and support with regards to their customer service. Can I mention Liam the Bar Supervisor.He was superb and attentive towards all of the customers and making their say special as it should be on such a royal occasion. He looked like he was the only working here,there and everywhere. A fabulous polite young lad who is an asset to the hotel! Thus would have been a 5* review Note for the hotel could do better! Well done to Liam and the new bar staff you all did a fabulous job!! less

Just had a lovely weekend here with spa treatments and afternoon tea. Staff were professional and friendly. Room and bathroom comfortable, spa treatments were excellent with afternoon tea. Good choice of food for breakfast, lunch and evening meals. Enjoyed our visit and have booked again for later in the year. less

The hotel is a great location, but if you are coming to enjoy the spa I would suggest you pass. The spa treatments seem okay, but the facilities including the jacuzzi were horrible. The changing rooms were full of hair and dirty towels and you have to ask if you want a clean one. The worst bit was the jacuzzi. The glass enclosed hot tub was trapping the steam which due to the level of chlorine was stinging the eyes of everyone in it. We at first thought we were lucky to have it all to ourselves but when we entered the luke warm 'hot tub' after a few minutes it began to feel like we had been chopping onions for hours. I would suggest staying at this hotel for the view of the water and proximity to Dover castle but the spa should be closed. less

We stayed in two of the recently refurbished rooms, one with sea view. Both were excellent. Very comfortable beds and high quality furnishings and bathroom. From our arrival at reception, the service was great and we were made to feel welcome, even though they had a wedding going on. Good communication between reception and dining room. We’ll be back. less