Well Situated But Average Hotel
08/05/2019 Andrew F, Liverpool, United Kingdom
We booked the Best Western for a one night stay prior to taking a cruise from Dover. It's well situated for the cruise terminal, being a short drive (or a walk if you're feeling up to it) away. It's m... more
We booked the Best Western for a one night stay prior to taking a cruise from Dover. It's well situated for the cruise terminal, being a short drive (or a walk if you're feeling up to it) away. It's more or less what we'd expected for a seaside hotel like this - decent enough, if fairly old-fashioned and basic in its decor and presentation. The breakfast was decent, though, and of course, the main reason we stayed there was the location.
The location was one of its biggest assets, the other being the extremely helpful and friendly staff. We had a bit of a problem when checking out, as despite being assured by the local taxi company that they'd have cars available the following morning, none were available - not for at least two hours. An exceptionally kind member of the reception team leapt into action and insisted on driving us to the cruise terminal - such a kind gesture, especially as we were weighed down with bags and my wife would have struggled to walk there. It was such a lovely gesture well above and beyond the call of duty.
If you're after luxury, this isn't it, but it's very well placed for onward travel from Dover, and close to local amenities. And we were well looked after during our brief stay. Thanks! less
bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel.
Please rest assured that we will pass your comments on to the rest of the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future.