Best Western Dover Marina
Friendly hotel. Great location. Fantastic Breakfast. Restaurant good. Rooms COLD. To presumably save money in winter the central heating is turned off and air conditioning is controlled to not rea... more
Friendly hotel. Great location. Fantastic Breakfast. Restaurant good. Rooms COLD. To presumably save money in winter the central heating is turned off and air conditioning is controlled to not reach beyond 20 degrees but this doesn't take into account the chill factor from the old windows and so room reaches or our room only reached 16 degrees. Too cold for us. take a faux fur coat!!! less
bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western Plus Dover Marina Hotel we strive every day to provide a superior customer experience.
Please note that heating is not managed though the radiators. Heating and cooling at the Hotel is managed through the in room Daikin control unit. Although we haven't received any heating and cooling issues from any of our bedrooms, even if there was an issue with your control unit, our maintenance department would have investigated straight away. Please accept our apologies if you have reported this and we failed to respond.
Thank you for your encouraging comments in regards to breakfast and Restaurant.
Because we value your business, we would like to provide you with a 25% discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation.
Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 01304 203 633.
Front Office Manager
Best Western Plus Dover Marina Hotel & Spa