Best Western Plus Dover Marina Hotel & Spa

should NOT be classed as BW "PLUS" Hotel ......... needs painting and updating to get the BW PLUS rating! very tired. Would not qualify for this rating in North American standards. Close to amenities but over rated. Front desk seemed to have "trainees" on when we arrived. less

Disappointing stay. Booked specific (hotel staff said highest at booking) type available room nearly one year ago and prepaid. Quality and room type was not honored and room in poor condition with stains walls, carpets, and no climate control although ac is advertised. Building appears to have no ac. There are really 2 hotels, one side renovated recently, other side with carpets and wall stains from 1970s. It appears management also uses upgradegurus.com or similar a few days before stay to harvest bids to upgrade and then reallocates room types and moves lowest rates/non bidders to poorest rooms after bookings are maximized despite room type booked. Thus booking in advance here is of no help if you are particular about room type and quality. We did not place bid and were downgraded. Location is great near town and across from beach. Staff friendly but powerless, unable to fix. If location is important but honoring room quality and type not, then this may be for you. But be prepared to accept sub standard accommodations so management can optimize revenue if higher bidder comes along. Dover is a precious gem of a city with charm tremendous history that has impacted the entire world. less

A very good hotel. Comfortable rooms with a wonderful seafront outlook. Good 24 hour access gym and spa facilities. Breakfast good choice and quality but you have to pay extra for a cappuccino, which seems a bit weird to be honest. less

It's my second time staying at this hotel. Rooms are all right, room 205 is too close to the elevator to it is a little noisy, but I will still give it a 5 star rating because of the staff Lorraine and Connor who were incredible. They went above and beyond to help me. Lorraine was like a super mom, she worried about my friend that had to be in a cab to board a cruise ship, and called 3 different taxi companies to make sure she would be on time. less

Once again our stay here was excellent. We are treated very well and the staff try their hardest to accommodate us in the best rooms they can. Friendly attentive staff in the restaurant room at breakfast and food always really nice less