Glorious view, not impressed by the rest.
11/07/2019 Lesley H, Amsterdam, The Netherlands
I booked the "superior double room with balcony" despite being aware that the room itself is only 12m square, however the balcony on a beautiful summer evening quite compensated for that. What I hadn'... more
I booked the "superior double room with balcony" despite being aware that the room itself is only 12m square, however the balcony on a beautiful summer evening quite compensated for that. What I hadn't considered was that the bed would be on the small side too with a slight wobble that manifested every time either of us moved. Rather disconcerting.
What was irritating was the lack of attention to detail. For example, the shelf below the bathroom mirror was on a tilt. It appeared to be a design fault rather than broken but meant everything put onto it slowly slid forward. Also the toilet seat would not stay up. The tea and coffee provided was meagre to say the least, only Tetley tea on offer and not enough milk or sugar.
Two major complaints though, firstly the room (110) was directly above the bar and despite asking the bar staff to lessen the volume in the bar we were plagued with bass during the evening. Secondly we found one of the anti-pigeon spikes on the floor of the balcony, (see photo). This was potentially dangerous to anyone going out there in slippers or bare feet. Again, lack of attention to detail as the balcony had quite obviously not been swept and therefore the offending spike had not been noticed. We did speak to the manager about this, (rather than immediately go onto social media) who after giving us a long spiel about the problem with pigeons went on the defensive. Not really good enough.
Plus points are a really good makeup mirror and of course that amazing view.
Given all the above we did not breakfast at the hotel at +18GBP but next door where a full English costs about 6GBP. They serve excellent coffee too and you can sit outside. less
bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit.
We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board and my personal follow up with the team.
We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel.