Good rate but dissapointing
Staff was pleasant and helped me with free parking. Lift looks like it is 60 years old, can barely fit 2 with luggages. Room looked nothing like the ones showed on pictures. Bathroom in great need of ... more
Staff was pleasant and helped me with free parking. Lift looks like it is 60 years old, can barely fit 2 with luggages. Room looked nothing like the ones showed on pictures. Bathroom in great need of refurb. On top they were holding the staff party the very night I was there. Lood music until midnight. We were not made aware of this until I called to complain. Not very relaxing. If you absolutely want to be by the beach you might want yo go for it, otherwise look elsewhere. less
bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for taking the time to write this detail review with regards to your recent stay with us on TA.
First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review.
It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.
I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around.
It would be such a pleasure to personally welcome you back to our new and improved hotel!
I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us.
With much appreciation,
Front Office Manager