I'm not one to give negative reviews,because I know it isnt easy being in the service industry. But there are just some things that had to be said. Arriving late afternoon after an early morning flight from Madrid,all tired and sleepy from the bumpy flight full of turbulence,all i wanted was a smooth check-in so i can get my much-needed sleep.
So i have an elderly mum,who was struggling with her huge luggage aft the driver helped her carry it out of the taxi,and then theres me carrying out my luggage and my brother who then went to pay the cab fare. was dragging the luggages to where the slope was so we dont have to carry our heavy luggage up the two steps (maybe not a problem to some people but i was with an elderly and we had 3 large lugagges) The porter just stood there and looked at us,not even offering help. Fine,i let it slide because i now have my younger brother with me to help with the luggages.
Then the check-in. Was attended to by this Filipino lady whose name i did not bother to ask because i was just so exhausted. She had this straight face,no smile,no welcoming warmness to a customer at all.no greeting,just "yes ?" when she saw me.I had booked a room via Agoda which stated that the room type would be assigned upon my arrival. She asked if i wanted 3 single beds,or a queen bed with one sofa bed ; to which i answered ; POLITELY,that is : "i'm fine with either,thank you." and what was her reply ? " i am giving you a choice,thats why im asking you maam" in the most sarcastic tone ever. WOW. i've been to Doha so many times,stayed in different hotels but this is the first time i ever felt down with the service provided. Thank goodness at least the restaurant staff was nice (i'll come to the restaurant part later)
Room was spacious but oldish. The tv was a mystery i took time to solve. My sofa bed was not prepared upon my arrival. Was told i need to call if i needed someone to set up my sofa bed. what the hell,i know. mind you,my arrival was past 5pm,cant you even get it ready ? okay nvm. Water heater was trash. There in the morning,freezing water at night.
Restaurant buffet was expensive but at least the food was good and staff was polite and attentive. The only plus of this hotel was the big rooms and the fact that it is walking distance to Museum of Islamic Art and AlCorniche. Souq Waqif pretty near too.
will i come back here if my family was with me in my next trip to Doha ? nope. less
Curiosity707762, General Manager at Best Western Plus Doha, responded to this review
Thank you for taking the time to write a review regarding your recent experience with our property at Best Western Plus Doha Hotel!
We are glad to hear remarking our location, our property is truly close in proximity to the city’s key administrative business and leisure attractions and a walking distance of essential tourist spots or commercial centers.
Moreover, our sincere apology for other areas that caused you inconveniences. and we also unceasingly reviewing all other areas of improvement to apply the best relative course of actions to avoid any inconveniences in the future.
Once again thank you for sharing your recent experience and it will be our pleasure to welcome you back soon at Best Western Plus Doha Hotel!
Hany Ghanem – General Manager