Best Western Plus Doha

Had one of the best Spa session at Best Western Plus Doha “Masseur Irene”has magical hands she is very professional, Steam and Sauna is Complimentary, surely would recommend the spa services, will visit again for sure less

I'm not one to give negative reviews,because I know it isnt easy being in the service industry. But there are just some things that had to be said. Arriving late afternoon after an early morning flight from Madrid,all tired and sleepy from the bumpy flight full of turbulence,all i wanted was a smooth check-in so i can get my much-needed sleep. So i have an elderly mum,who was struggling with her huge luggage aft the driver helped her carry it out of the taxi,and then theres me carrying out my luggage and my brother who then went to pay the cab fare. was dragging the luggages to where the slope was so we dont have to carry our heavy luggage up the two steps (maybe not a problem to some people but i was with an elderly and we had 3 large lugagges) The porter just stood there and looked at us,not even offering help. Fine,i let it slide because i now have my younger brother with me to help with the luggages. Then the check-in. Was attended to by this Filipino lady whose name i did not bother to ask because i was just so exhausted. She had this straight face,no smile,no welcoming warmness to a customer at all.no greeting,just "yes ?" when she saw me.I had booked a room via Agoda which stated that the room type would be assigned upon my arrival. She asked if i wanted 3 single beds,or a queen bed with one sofa bed ; to which i answered ; POLITELY,that is : "i'm fine with either,thank you." and what was her reply ? " i am giving you a choice,thats why im asking you maam" in the most sarcastic tone ever. WOW. i've been to Doha so many times,stayed in different hotels but this is the first time i ever felt down with the service provided. Thank goodness at least the restaurant staff was nice (i'll come to the restaurant part later) Room was spacious but oldish. The tv was a mystery i took time to solve. My sofa bed was not prepared upon my arrival. Was told i need to call if i needed someone to set up my sofa bed. what the hell,i know. mind you,my arrival was past 5pm,cant you even get it ready ? okay nvm. Water heater was trash. There in the morning,freezing water at night. Restaurant buffet was expensive but at least the food was good and staff was polite and attentive. The only plus of this hotel was the big rooms and the fact that it is walking distance to Museum of Islamic Art and AlCorniche. Souq Waqif pretty near too. will i come back here if my family was with me in my next trip to Doha ? nope. less

I had an enjoyable, memorable stay at Best Western Plus hotel in Doha. Front desk team is absolutely & fabulously fantastic !! Big thank you goes out to Sandeep for looking into my needs in detail. The location is very convenient to Corniche water front promenade and a short walk to down to market areas. Thank you. less

The Bestwestern Hotel is a five star,A warm welcome and charming, friendly attentive staff. I really appreciate how they take care of us while we stay.Thanks to Ms.Maribel,Ms.Jessa & Mr.Fasmin from Reception for the hospitality. less

Very disappointed baiting the best western chain hotel in Doha . I was used to the quality and courtesy of the European Best western , but the Doha franchise was much below expectations. The front office were not qualified , over charged for an early check in and despite the fact that I travelled for 19 hours , I was woken up forcefully with the staff at my door to charge for the room though it was already booked with the credit card on booking .com and had insisted that they take an advance during check in . There was absolutely poor service with no concern for the guest and fire alarm blaring for two days for hours due to which I had very little sleep. less