Upgraded to Executive Suite but very noisy location
11/10/2019 RSBSyd, Sydney, Australia
We broke our journey from Budapest to Sydney by staying at the Best Western hoping for a good night's sleep before the 14 hour flight home. For a start, the hotel did not organise our transfer from th... more
We broke our journey from Budapest to Sydney by staying at the Best Western hoping for a good night's sleep before the 14 hour flight home. For a start, the hotel did not organise our transfer from the airport inspite of the 2 emails sent requesting that. We were thus upgraded to an executive suite by reception. The room was very comfortable with all the facilities that you could wish for. However the location of the room was terrible, we were kept awake half the night by the traffic and the incessant hooting by drivers on the roads. Perhaps an upgrade to a quieter room would have been the better option. However, the hotel did organise a free transfer to the airport the next morning. Not a relaxing stay! less
Curiosity707762, General Manager at Best Western Plus Doha, responded to this review
Thank you for taking the time to write a review regarding your experience with our property at Best Western Plus Doha Hotel!
I would like to extend my sincere apology regarding your concern. I truly understand your disappointment. I have addressed this to my team and it has been our constant endeavor to make continuous improvement in our service to provide you a more comfortable and memorable stay.
Your feedback is very important to us and we are unceasingly reviewing all other areas of improvement to apply the best relative course of actions to avoid this kind of occurrences in the future.
I hope that you give us a second chance to turn your experience around. It will be our utmost pleasure to welcome you back at Best Western Plus Doha Hotel.
Hany Ghanem – General Manager