Rooms Unclean
Only half of the initial suite was actually cleaned, and the metal key to one of the rooms in the suite did not work. Although comforters are not always removed, they should not be stained, which was ... more
Only half of the initial suite was actually cleaned, and the metal key to one of the rooms in the suite did not work. Although comforters are not always removed, they should not be stained, which was the case in the second suite. The second room also had a refrigerator with molding food, food was on the floor, and Easter candy was left in the bathroom. Although there was a refrigerator, there was no microwave. Due to the pandemic, breakfast was understandably grab-and-go, but there was no drink included, not even bottled water. less
Andrew Shaffer, Owner at Best Western Plus Dockside Waterfront Inn, responded to this review
Rdubsacks,
Thank you for your feedback regarding your recent stay. The Staff and I truly feel terrible about this oversite. We would like to discuss this more with you in a private forum. If you wouldn't mind reaching out to us at your earliest convenience. Thank you for traveling and we look forward to chance of showing you how we normally operate.
As always at your Service,
Andy