Based on this issue, I doubt I will ever book a Best Western Room again. I reserved my room online a week prior. After driving 100 miles on my 300 mile trip, the hotel called me and DEMANDED that I ... more
Based on this issue, I doubt I will ever book a Best Western Room again. I reserved my room online a week prior. After driving 100 miles on my 300 mile trip, the hotel called me and DEMANDED that I give them my credit card number over the phone or I they wouldn't hold my room and it may not be available when I got there! WHAT!?! You are never supposed to give that information to someone who calls you as you can't verify who it is and it could be fradulent! And I'm supposed to drive the remaining 200 miles and then find out I don't have a room? I argued this and was told I didn't enter it properly online and they could only see the last 4 numbers! Well, if I had entered it wrong, the reservation never would have gone through. I don't think they are supposed to see the number until I present the card at check-in. I finally gave them the number so I would have my room, and then they demanded to know what time I would arrive and was told to be there at 4 p.m. This was BS, and the rudest person ever! less