Best Western Plus Dockside Waterfront Inn

Had to be moved to a new room because there was an intense odor, hair (yes hair) in both beds, sheets had an odor as well as the towels smelling like burnt sugar. Also the AC didn't work. New room wasn't much better. Staff hung up on us twice (guess they were upset because we don't care for hair in our beds). New room wasn't much better and didn't even unpack because it was so unclean. We were told we could move to different room off the water, but we would have to pay the same as being on the water. Rude staff. Really disappointed and would never recommend this. Not what we were expecting for the money we had to pay. Could have stayed at a "motel" and had the same ammemities for half the money. less

Overall this was a positive experience. The room was clean and quiet. Check-in and check-out were quick and easy. Bed was comfortable. Plenty of hot water for shower. Breakfast buffet was great. The only thing that kept it from being perfect was the elevator. It is located were the two buildings that make up the property meet. The issue is that the two wings seem to be off by half a flight. That means to get to the elevator you either go up or come down a ramp. Walking it is easy but if you have a full luggage cart it is a bit problematic. Bottom line- would I stay there again? Yes!! less

I stayed at this motel a few days in September with my family. The good: -Front office staff was friendly -They have a clean pool and hot tub -The beach is nice -Rooms are adequate The bad: -The free breakfast is awful. You get what you pay for in this case. Eggs are terrible, sausage is cold. OJ tastes like battery acid. Fruit choices are laughable. -Rooms were cleaned, but look tired and worn. Almost had a film on them. -It’s marketed as a hotel but it’s actually a motel. You have direct access to your room from outside. -Beds aren’t very comfortable -Pool is extremely cold Overall, this is a tourist motel that is acceptable lodging. No more. No less. Most of the hotels in Mackinaw City are like this. Many are owned by the same company. I wouldn’t stay here again. But I also wouldn’t stay in Mackinaw City again. If you want decent family friendly lodging for tourists in Mackinaw City, I guess you could do worse. Just have breakfast somewhere else. Anywhere else. less

We loved this place. Beach front 2 bedroom suite and great complimentary breakfast. Rooms and bathrooms are very clean and staff was friendly. Pool area is nice, too. We would return again to this hotel. less

The hotel is "l" shaped with one wing facing the beach and lake and the other facing the parking lot. It is next to the dock and within walking distance of the shuttle to Mackinac island, restaurants and shopping. Breakfast is served in a room over the carport - the space is large and clean with huge windows to view the lake. A refrigerator, hairdryer and coffee maker were all available in the room. An indoor pool was onsite as well as a large gathering room. The beds were comfortable, shower heads well placed for tall people and the room tv was an enormous flat screen. The staff was friendly, answering questions about the ferry. Discount ferry tickets were available . less