Dated and old
Mattresses are old, the whole hotel needs a major overhaul. Room was clean. The office workers have a major attitude like you are a pain in the butt. Would not stay here ever again or recommend. I a... more
Mattresses are old, the whole hotel needs a major overhaul. Room was clean. The office workers have a major attitude like you are a pain in the butt. Would not stay here ever again or recommend. I am not sure if they were speaking Jamaican Patois, but I did t understand it but while I sat and had coffee it was clear they were talking after a customer left and was laughing. The parking was very odd, trying to squeeze as many cars as possible, so a lot of people watching and moving cars since one elevator the staff uses also for 3 floors. We had a room on the water side was nice, again old so leery of the patio. If you stay here, get room facing water. Coffee maker looked very old, would never use, ever. Sorry for the negativity but being honest less
Jodi Klooster, Guest Services / Front Office at Best Western Plus Dockside Waterfront Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience