Best Western Plus Dockside Waterfront Inn

I will not recommend this hotel, We call the hotel direct and booked a room with a water view. We got a confirmation number over the phone. We arrived at the hotel on Sept 30, 2019, checked in and got our room number. My wife went in the room they assigned us and it was a first floor room that was like a dungeon. No water view. Big hot tub in the room. Only window was next to the door and both the door and the window had a wall in front of them so you could not even see the parking lot or have sunlight come into the room. It reminded my wife of a room you would see in a murder/kidnap horror movie. We never bought anything into the room. Went back to the desk to get the room with a water/lake view that we had booked and the desk manager said that they had no water view rooms available. All of them were booked for a bus tour group. We asked, what could they do for us because they booked us the wrong room. They said they had no water view rooms and they would not refund any of our full payment we had just put on our credit card. They insisted they would not refund our money unless someone else took that room, that night. Yea right, someone to take the most likely, worst room in the complex, in the off season. We tried appealing to a higher level. Best Western Corporate will not refund our money either. So the short story is; Western makes a mistake on our room reservation, they will not or can not fix it, They will not refund our money they charged to our credit card. And we had to go next door to the Comfort Inn where we were able to get a nice water view room. less

Very nice room and great hosts. A very good value. We arrived late and were anxious to shower and get some rest. In the morning when we opened the drapes the sun was rising over Lake Huron. What an awesome way to start the day! less

nice property at a fair price,close to everything you need as far as dining attractions.A clean property and easy access along the main drag thru mackinaw city.Rooms were cleaned each day while there.A fine breakfast.Only mix up was getting the wrong bill ,discovered this after we were down the road.If its wrong on my credit card,they will deal with it.Would stay here again less

"My family and I stayed at the Mackinac City Best Western Dockside on Sept. 21, 2019. We arrived late Friday and missed the Ferry for our stay on the island. We decided to see if BW had any vacancies. They did not but went the extra mile for us and called around to find us a place to stay. The staff was very friendly and helpful, the room was very clean and pleasant with a lovely lake view, tasty breakfast...what more could you ask for?" less

We had a great Queen room with a sofa bed on 4th floor with a balcony overlooking Lake Huron. Loved the view plus the sunrise we observed over the water. Left the balcony door open to hear the sound of the waves hitting the shore. Breakfast had a great variety and was well stocked. Lots of people had the same idea for breakfast time, so we occasionally found ourselves sitting with someone else, but we met some new people. The pool was heated and clean as was the hot tub. That was so relaxing after a day of sightseeing. The weather wasn't the best while we were there, but that wasn't the hotel's fault. Used that time in the pool & hot tub. When the skies allowed we used the beach also. Staff was friendly and provided all we needed. Received a tip on buying our ferry ticket directly at Sheplers since my husband is a veteran & received a discount. Would definately stay at Best Western again. Great location. Booked hotel through the Mackinaw City Chamber of Commerce - great site. less