Finally found a place to stay
I guess from Laredo to Dilley all motels were full from nurses doing a “project” in the area. Another Best Western suggested this location. Nice motel, breakfast was a grab and go bag because of Covid... more
I guess from Laredo to Dilley all motels were full from nurses doing a “project” in the area. Another Best Western suggested this location. Nice motel, breakfast was a grab and go bag because of Covid-19. We gave some suggestions to front desk at check-out, she seemed to care nothing about it. (1) We told her the room was not vacuumed throughly as paper was found under foot stole when I pushed it out. (2) one light bulb burnt out by bed. (3) not sure if the handle was going to stay on toilet, husband fixed it.
(4) shower has no edge on it so easily water gets all over room, plus no shelf to put shampoo etc. Basically a nice new motel, I would stay again. I am telling you the issues on checkout, because staff does not stay here and without customers telling you how would you know this. Hopefully the desk clerk will say thanks next time!
Best Western Plus Dilley, Owner at Best Western Plus Dilley Inn & Suites, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.