Best Western Plus Dilley Inn & Suites

16491 South I-35, Dilley, Texas, 78017, United States
based on 27 reviews Trip Advisor Logo
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Best Western Plus Dilley Inn & Suites

When youre traveling to Dilley on business, look forward to a relaxing stay at our brand new business hotel in Dilley, TX. The Best Western Plus Dilley Inn & Suites is a contemporary property designed for business and leisure travelers. Located right show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Dilley Inn & Suites

Traveller Overview:
3.5 Rating: 27 reviews
Excellent 40%
Very Good 11%
Average 18%
Poor 11%
Terrible 18%
Rating

Rosanne C, wrote review 06/11/2019

Cleaning needs supervision - not welcoming

3 days in a row- room was not vacuumed nor dusted - obviously need both-told front desk each day-took 3 days to get roomed vacuumed and dusted. Hallways had same crumbs and debris for days. Also, w... more

Owner Response
Best Western Pl... D, Manager at Best Western Plus Dilley Inn & Suites, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

RegPine634, wrote review 21/10/2019

Scorpions and Uncaring Staff!!

Don't bother with this place. I was stung by a scorpion in my room the day I arrived. Killed it and brought it to the front desk. All staff said was "Oh Sorry about that." The next day, I asked to spe... more

Owner Response
BestWesternHotels, Corporate at Best Western Plus Dilley Inn & Suites, responded to this review
Best Western International, Inc. (“BWI”) takes the safety and comfort of guests very seriously and expects its member hotels to do so as well and to also provide a clean and well-maintained property.  BWI has reviewed your comments regarding your stay at the Best Western Plus Dilley Inn & Suites.  Please understand that Best Western member hotels, including the Best Western Plus Dilley Inn & Suites, are independently owned and operated and are solely responsible for the day-to-day operations of the hotels.  Notwithstanding that BWI does not exercise day-to-day control over the operations of the Best Western Plus Dilley Inn & Suites, we will ensure that your comments are provided to a member of the Best Western Plus Dilley Inn & Suites management team.
Rating

Bk1978jk, wrote review 22/09/2019

Disgusting

Upon arriving we was unable to check in they said they would get started on it 3 comes around they let us check in but still have not started it was after 5 before they finished when we arrived in the... more

Owner Response
Best Western Pl... D, Manager at Best Western Plus Dilley Inn & Suites, responded to this review
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

Relax35695512497, wrote review 14/09/2019

Comfortable beds

I travel alot and stay in different hotels all year long, bestwestern is my favorite, fast check in and chexk outs, great kitchenette, best of all im able to get my rest . Always a bbq pitt availabl... more

Owner Response
Best Western Pl... D, Manager at Best Western Plus Dilley Inn & Suites, responded to this review
On behalf of the entire staff we would like to say "Thank you" for choosing our hotel for your lodging needs. We are happy that we were able to accommodate your needs. We hope to see you again the next time you are in Dilley!
Rating

Stay41019482653, wrote review 26/06/2019

Live scorpion in room

Poor house keeping. The room was filthy, with dead bugs and leftover food such as seeds on the floor from previous guests. The room had a terrible dirty odor and the bathroom was disgusting in need of... more