I stayed here for five nights. The bed was really comfortable, which counted for a lot. The staff was friendly and courteous, but the service lacked professionalism.
I cannot understand not replenish... more
I stayed here for five nights. The bed was really comfortable, which counted for a lot. The staff was friendly and courteous, but the service lacked professionalism.
I cannot understand not replenishing breakfast supplies when they run out. On Monday morning there were no tea bags. When I asked politely at the front desk, I was told, “No, we don’t have tea bags.” I remarked that this was a bit unusual, and the answer was, “Well, we did have them, but we don’t now.” How hard would it be for someone to drive less than a mile to the grocery store to buy tea bags?
By Wednesday there was no more butter. A tub of Country Crock had been put out for sharing. Butter was not replenished on Thursday or Friday.
I do not believe my room was ever cleaned. The towels were replaced and the bed tidied a bit, but I saw no evidence of cleaning—for example, crumbs on the counter in the morning were on the counter in the afternoon. Also some in my group deliberately put the “Do not disturb” signs on their door, but staff entered anyway to replace towels.
There was a weird odor that hit me each time I entered my room. In addition, my stomach was dicey all week, making me think perhaps I shouldn’t have used the ice machines (I bought a large container of water for the week).
I have stayed in several Best Westerns, and have always been satisfied with both rooms and service. Best Western needs to have a talk with the management in Dilley. less