Best Western Plus Dilley Inn & Suites

3 days in a row- room was not vacuumed nor dusted - obviously need both-told front desk each day-took 3 days to get roomed vacuumed and dusted. Hallways had same crumbs and debris for days. Also, what's with the ropes barring guests from entering breakfast area except for breakfast. Not a very welcome sight. Would not stay here again. less

Don't bother with this place. I was stung by a scorpion in my room the day I arrived. Killed it and brought it to the front desk. All staff said was "Oh Sorry about that." The next day, I asked to speak to the manager and Front desk took my room number. Never heard from the manager. Instead, she says, "well at least the scorpion was dead." I said, "No I told you I killed it AFTER it stung me." To which she replied, "Oh, sorry about that." Not once did she say "are you ok? do you need any medical assistance or treatment?" And they had the nerve not to provide any concession or any sign that they care. Never again will I stay here or any Best Western for that matter. less

Upon arriving we was unable to check in they said they would get started on it 3 comes around they let us check in but still have not started it was after 5 before they finished when we arrived in the room in the kitchen there was dirty dishes the microwave was not clean and the floors were dirty I pulled down the covers there was small black looking bugs and on the other the sheets looked like they had something spilled the air unit had mold all in it and the dishes were put a way dirty I have included pictures to show u and when I swept u can see there was a dead dried up scorpion I have worked in hotels and I know this is not the way a room is suppose to be this is down right disgusting the maid didn’t seem like she even likes her job something needs to be done because this is a really nice hotel but it is filthy less

I travel alot and stay in different hotels all year long, bestwestern is my favorite, fast check in and chexk outs, great kitchenette, best of all im able to get my rest . Always a bbq pitt available. less

Poor house keeping. The room was filthy, with dead bugs and leftover food such as seeds on the floor from previous guests. The room had a terrible dirty odor and the bathroom was disgusting in need of repairs and better cleaning. Dust was visible throughout the room. Poor lighting and very noisy. Mold was present on lower parts of the baseboards and wall as you enter the room. The worst part was finding a live scorpion near the bed on the floor as I was helping my 6 year old change into pjs. He was barefoot and the scorpion was less than an inch away from his foot. My husband killed it luckily before it struck any of us and he took it to show the staff and all they did was laugh it off and say they found scorpions in the kitchen and stairs. Nothing was done about it. I didn't sleep that night watching out for other scorpions. Terrible experience. Do not stay there. less