Scorpions and Uncaring Staff!!
Don't bother with this place. I was stung by a scorpion in my room the day I arrived. Killed it and brought it to the front desk. All staff said was "Oh Sorry about that." The next day, I asked to spe... more
Don't bother with this place. I was stung by a scorpion in my room the day I arrived. Killed it and brought it to the front desk. All staff said was "Oh Sorry about that." The next day, I asked to speak to the manager and Front desk took my room number. Never heard from the manager. Instead, she says, "well at least the scorpion was dead." I said, "No I told you I killed it AFTER it stung me." To which she replied, "Oh, sorry about that." Not once did she say "are you ok? do you need any medical assistance or treatment?" And they had the nerve not to provide any concession or any sign that they care. Never again will I stay here or any Best Western for that matter. less
BestWesternHotels, Corporate at Best Western Plus Dilley Inn & Suites, responded to this review
Best Western International, Inc. (“BWI”) takes the safety and comfort of guests very seriously and expects its member hotels to do so as well and to also provide a clean and well-maintained property. BWI has reviewed your comments regarding your stay at the Best Western Plus Dilley Inn & Suites. Please understand that Best Western member hotels, including the Best Western Plus Dilley Inn & Suites, are independently owned and operated and are solely responsible for the day-to-day operations of the hotels. Notwithstanding that BWI does not exercise day-to-day control over the operations of the Best Western Plus Dilley Inn & Suites, we will ensure that your comments are provided to a member of the Best Western Plus Dilley Inn & Suites management team.