Horrible has become the new 5 star
16/12/2018 342gener, Hemet, California
5 star reviews my a$$. The room was dirty. Unfinished closet, carpet needs cleaning, lamps in disrepair, hot water was cool to luke warm, and the did not drain. The toilet was constantly running. Brea... more
5 star reviews my a$$. The room was dirty. Unfinished closet, carpet needs cleaning, lamps in disrepair, hot water was cool to luke warm, and the did not drain. The toilet was constantly running. Breakfast food was decent. But the place was filthy. Cabinets don't appear to have been wiped clean in a long time. The hostess never cleaned any tables while we were there. The maintenance man came and got a big jug of juice and to check the TV listings for football. The front staff came to get food. The seating area floor was filthy and the ceiling lights were out of place and in need of repair. Not worth the price. I thought best western was better than this. less
Nichole T, General Manager at Best Western Plus Diamond Valley Inn, responded to this review
Thank you for taking the time to leave us with feedback from your stay. I would first like to apologize for not exceeding your expectations. This is not what we strive for and I am so sorry that we could not remedy this situation during your stay. I will be looking into all the concerns that you have addressed to ensure that this will not happen again in the future. Please contact me if there is anything I can do to further assist. Thank you.