I want to preface my review by saying I rarely take the time to review hotels (aside from resorts or popular destinations) because of the standard, predictable accommodations I've come to to expect (and take for granted) . And I'm pretty sure I haven't written a negative review before. However, I am taking time to submit a review of Best Western Hemet to warn travelers to not make my mistake. Do not stay at this hotel. In summary, it is dirty, noisy, and smelly. For more details read on.
We booked the Worst Western (a name we heard another family refer to it as, and we concur) for a weekend baseball tournament in town. We arrived and the first thing we noticed about the small lobby was that it smelled of cigarette smoke. I will say that the lady at the front desk was kind, and friendly, but clearly stressed. The hotel was booked to full occupancy with many other baseball families, and management needs to consider having more employees on hand so this poor lady will not have to run around like a chicken with its head cut off.
We were given our room keys and told that our room had a faulty door lock, but told how to operate it. Stepping off the elevator we smelled a strong marijuana odor (which got worse throughout the night. So much for a nonsmoking hotel). The hall carpets needed vacuuming, and we noticed many of the doors were scratched and dented. Opening our room, the first thing we noticed was a clump of dark hair on the tile. When we closed the door there was a pile of gunk, dust, and hair in the corner behind the door. The walls were dirty, and the baseboards thick with grime. The furniture all nicked, missing lampshade, and there was scotch tape stuck on the walls in several areas. The room was in desperate need of a good cleaning, and felt dingy and gross.
We asked to switch rooms, and the lady at the front desk was happy to help. However the next room was even worse. We took one look from the doorway and said no way (strong marijuana odor, broken light switch, sticky black on the floor, and the carpet was filthy. See pictures). The lady at the front apologized and said she was calling for backup to get our room re-cleaned while we left for dinner. She needed up needing to clean it herself, but we saw no difference when we returned and the corner gunk remained.
At this point we started to look for other accommodations. However, everything in the area was sold out. We even went to the Hampton Inn to try to get a room, and looked for a VRBO rental. We were out of luck. Thankfully the sheets and mattresses were clean (believe me, I checked).
The recent reviews are true. The parking lot was noisy. Our air conditioner was noisy. And the people above us were noisy (old hotel- you can hear every movement). The next day, there was an alarm going off throughout the afternoon. We were told it was a carbon monoxide detector, and it was a problem with the batteries.
This is all my first hand experience, but we heard from several other families with similar complaints. One family had to get new keys 3 times. Another found their room smelling strongly of smoke, and their smoke detector covered up with a plastic bag.
Do yourself a favor, pay a bit more to stay at the MUCH nicer Hampton Inn. less