First and last time here.
04/11/2017 John S, Atlanta, Texas
The staff was great as expected for a BW, but when your expecting a PLUS location my mind already expects a BETTER hotel, bigger rooms, large bathrooms, soft towels, oversize pillows, better food........ more
The staff was great as expected for a BW, but when your expecting a PLUS location my mind already expects a BETTER hotel, bigger rooms, large bathrooms, soft towels, oversize pillows, better food..... etc. NOPE. This is a old hotel, small rooms, bed against the A.C. unit blowing on your feet, tiny flat pillows, dirty filter, scratchy towels, crooked floors, noisy elevator, hair dryer switch didn't work and room had a weird smell. I left at 4am to airport but wife and kid stayed till 11am, and she chose to leave and gonto another hotel because of these reasons and the fact it has a outdoor pool and water was 69 degrees.... she said breakfast was good and staff really nice but this IS NOT PLUS quality. I stayed over 110 nights in a BW THIS YEAR already and would NOT stay here at this price again... BTW it cost me 10,000 points. Again.. MABY a regular BW price would be ok but honestly i dont think it should be a BW at all.... less
MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear John S,
Please accept our apologies for your experience with us.
Blanca, our AGM will be contacting you today to attempt to make this "right" for you. Regards.