Due to a fluke, we needed a last minute place to stay that had hotel shuttle service. Considering that we are rewards members of Best Western, we chose this facility. The phone call was placed and w... more
Due to a fluke, we needed a last minute place to stay that had hotel shuttle service. Considering that we are rewards members of Best Western, we chose this facility. The phone call was placed and we were on hold a long time. Long enough for me to find a bathroom, do my business, come out, and my husband was just then talking to a real person. It was another rather lengthy time (per phone records, 18 minutes) until the shuttle arrived. Finally dropped off at hotel. NO airline discount (airline employee). NO military discount (veteran). NO senior discount (both are seniors). NO Best Western rewards discount. NO discount of any sort. Before leaving the front desk, verified numerous times that shuttle left at 5.45am with arrival at DFW at 6.05. Front desk saw me write down shuttle time on the envelope for the key. Verified again! shuttle was at 5.45am. Next morning, arrived at front desk at 5.30 only to be told "the shuttle left at 5.25." NO phone call to see if we were coming down or why we weren't there. If we took the next shuttle, we would not make our flight. Called for a taxi, but while we were waiting for the taxi, it ended up that another guest was using Uber/Lyft and we were able to hitch a ride with them. In the mean time, we asked about the sack breakfast. Guess again. NO coffee. NO milk. NO juice. NO sack breakfast. Oh. That's right. We could have pre-packages muffins. There was no sack breakfast for us. We will stay at a BW again since we usually have excellent customer service, discounts, etc. And, they cater to motorcycle riders/drivers. But this BW was horrible. A discount chain would have been much better. less
MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
You are a valued Best Western guest.
Please accept our apologies for your experience & contact Blanca directly at the property (972-870-0530) so that we can assist you further. Regards.