Best Western Plus DFW Airport Suites

Between flights from the U.K. to Mexico City I stayed overnight here. The hotel is fairly far from the airport, and it took an hour for the shuttle to arrive at the terminal. There are no eateries nearby and the hotel bar was not open. My room was large enough, but appeared to be very tired. Yes, there was a kettle and what passed for a coffee pod, but oh brother—the resulting cup was weak and foul. Down the hallway there was a small gym with a few machines and treadmill, enough for a small workout. Overall, the hotel seemed to have seen better days. One girl only behind reception desk. She seemed tired, too. less

Due to a fluke, we needed a last minute place to stay that had hotel shuttle service. Considering that we are rewards members of Best Western, we chose this facility. The phone call was placed and we were on hold a long time. Long enough for me to find a bathroom, do my business, come out, and my husband was just then talking to a real person. It was another rather lengthy time (per phone records, 18 minutes) until the shuttle arrived. Finally dropped off at hotel. NO airline discount (airline employee). NO military discount (veteran). NO senior discount (both are seniors). NO Best Western rewards discount. NO discount of any sort. Before leaving the front desk, verified numerous times that shuttle left at 5.45am with arrival at DFW at 6.05. Front desk saw me write down shuttle time on the envelope for the key. Verified again! shuttle was at 5.45am. Next morning, arrived at front desk at 5.30 only to be told "the shuttle left at 5.25." NO phone call to see if we were coming down or why we weren't there. If we took the next shuttle, we would not make our flight. Called for a taxi, but while we were waiting for the taxi, it ended up that another guest was using Uber/Lyft and we were able to hitch a ride with them. In the mean time, we asked about the sack breakfast. Guess again. NO coffee. NO milk. NO juice. NO sack breakfast. Oh. That's right. We could have pre-packages muffins. There was no sack breakfast for us. We will stay at a BW again since we usually have excellent customer service, discounts, etc. And, they cater to motorcycle riders/drivers. But this BW was horrible. A discount chain would have been much better. less

Great hotel. $15 or $20 more than some of the other hotels in the immediate area, but well worth it. The staff is very friendly and helpful, the rooms are large, comfortable, and spotless. The hotel is away from the service road, so the highway road noise is minimal. The breakfast is excellent for any hotel. It is a great place to stay. less

It was a last minute booking because of a layover. For what we paid, the room was huge and beautiful. The bed was extremely comfortable. The staff was helpful and nice. It exceeded expectations in every way. Everything was incredible. less

Beware of the airport shuttle experience. It took me over 1hr to get to the hotel when I arrived at DFW at 11pm at night. They share the shuttle with so many other properties and there are so many terminals at DFW, that the shuttle only comes once every 45min. The Hotel will tell you once 30min is the loop, but that wasn’t my experience. less