Amazing hotel for the price!
We were in town covering to Goodyear Cotton Bowl (I'm a sports writer, my boyfriend is a photographer). We didn't plan to stay Saturday night until halftime of the game. I found this hotel, saw the gr... more
We were in town covering to Goodyear Cotton Bowl (I'm a sports writer, my boyfriend is a photographer). We didn't plan to stay Saturday night until halftime of the game. I found this hotel, saw the great price and good reviews and booked it right away. We arrived and were checked in quickly and able to sign up for the airport shuttle the next morning to catch our flight. The room was clean, cozy and the bed was comfy! We woke up the next morning to catch the shuttle to the airport at 4:45AM. Despite breakfast not being until 7AM, we were offered coffee and able to get some muffins, granola bars, toast, etc. The only complaint we actually have is the shuttle driver. I don't think that's at any fault of the hotel but I want people to be aware. He arrived and basically threw everyone's luggage into the back (ours included $20,000+ in laptops and camera equipment so we were less than pleased). He began driving to the airport and it was terrifying. He was driving between lanes, swerving, talking on the phone and taking turns crazy fast. He also almost rear ended at least two vehicles. We ended up getting off at a terminal that wasn't ours and taking the airport shuttle service to the terminal we needed just to get out of the van. I highly recommend this hotel but also recommend that you splurge for a Lyft or Uber to get to the airport! less
MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear kicomp23,
Thank you for your business as well as kind words on our Hotel & staff.
That being said, please accept our apologies for your return shuttle ride to the Airport. We outsource our airport shuttle service & have forwarded your comments to the ownership for their action. We look forward to seeing you again soon! Regards.
Mehul