Really Liked Hotel; Systemic Problems
19/06/2019 Intlxpatr, Pensacola, Florida
We loved our room at this hotel - it was beautiful, spacious and serene. There was a microwave and a fridge. The hotel was clean and lovely. The reception was courteous and helpful. There are two syst... more
We loved our room at this hotel - it was beautiful, spacious and serene. There was a microwave and a fridge. The hotel was clean and lovely. The reception was courteous and helpful. There are two systemic problems. The hotel has some kind of weird phone system; when you call them there is all kinds of static and whining electricity sounds, and it is hard to communicate. The second problem was more problematic. We waited an hour and a half for the shuttle ride. You have to call the hotel when you get there and they call the shuttle service, which is shared by several hotels. We were told the shuttle would come, after five phone calls. An hour later, the shuttle drove by, fast, in the fast lane, as we waved and tried to get his attention, but he ignored us. Half an hour later another shuttle came, and this driver was constantly on his radio, driving erratically, and shoving us all in together like sardines. It was very unpleasant. When we got to the hotel, we discovered the nearby "restaurant" was a Whataburger located in a gas station quite a walk away. Fortunately, we could make do with frozen entrees from the hotel "market" and our microwave. Lovely hotel, ruined by inferior shuttle service. Having said that, the shuttle ride to the airport the next morning was entirely different; professional, courteous, safe and uncrowded. less
MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Thank you for your business as well as kind words on our hotel as staff.
That being said, I apologize for your terrible airport shuttle experience. We have passed on your comments to the ownership of our outsourced shuttle service for his action. We hope to see you again soon during your next trip to the DFW area. Regards.