Best Western Plus DFW Airport Suites

Stayed here two weekends on the front and back end of our roadtrip vacation. Staff was nice and rooms were comfortable. Kept the AC as low as it would go and it did ok. Breakfast was decent, beds were pretty good. Definitely good enough for a short stay. less

Our flight home was cancelled and we had to spend the night at DFW to sleep and get back on a 7am flight. Staff failed to mention the shuttle is a shared van with multiple other hotels and may take well over an hour, even though the hotel is advertised as being right by DFW airport. After landing at midnight, I called the hotel and was told the shuttle was leaving right away and would be there in 15 minutes. An hour and a half later, after multiple calls to the hotel and reassurance that the shuttle would be there "any minute", the shuttle finally arrived. In that time, dozens of other hotel shuttles had passed by. I spoke with the other passengers already in the van who said they'd all waited over 40 minutes. If the hotel is not willing to hire their own shuttle, it needs to be transparent to its customers about having a shared van and realistic wait times. Had I known it would take an hour and a half for what should be less than a 10 minute ride, I would have chosen a different hotel or called a taxi. The hotel room itself was great and the bed was very comfortable. However, the time wasted waiting for the shuttle was not worth it and I would not stay here again. less

We enjoyed our stay here. The room was roomy. The rate was reasonable. We had a good nights sleep as the bed was very comfortable. The breakfast was OK. We would stay here again if we were in this area. less

This was a really nice hotel. Rooms were large and AC kept the room very cool. Breakfast was great-cracked and scrambled real eggs! The front desk was pretty slow on the check in-problems with Corporate Lodging reservations. The front desk was awesome the rest of my stay. Very clean and comfortable. Surprised they still had live poinsettias in the lobby. Maybe they should add some American Flags to them to tie in the summer holidays! LOL! less

We loved our room at this hotel - it was beautiful, spacious and serene. There was a microwave and a fridge. The hotel was clean and lovely. The reception was courteous and helpful. There are two systemic problems. The hotel has some kind of weird phone system; when you call them there is all kinds of static and whining electricity sounds, and it is hard to communicate. The second problem was more problematic. We waited an hour and a half for the shuttle ride. You have to call the hotel when you get there and they call the shuttle service, which is shared by several hotels. We were told the shuttle would come, after five phone calls. An hour later, the shuttle drove by, fast, in the fast lane, as we waved and tried to get his attention, but he ignored us. Half an hour later another shuttle came, and this driver was constantly on his radio, driving erratically, and shoving us all in together like sardines. It was very unpleasant. When we got to the hotel, we discovered the nearby "restaurant" was a Whataburger located in a gas station quite a walk away. Fortunately, we could make do with frozen entrees from the hotel "market" and our microwave. Lovely hotel, ruined by inferior shuttle service. Having said that, the shuttle ride to the airport the next morning was entirely different; professional, courteous, safe and uncrowded. less