I had a reservation and checked in at the Glo Best Western in Desoto, Texas for a family reunion 5/24/19 - 5/27/19. This hotel front desk clerk calls me on 5/25/19 from Best Western Desoto, Mansfield,... more
I had a reservation and checked in at the Glo Best Western in Desoto, Texas for a family reunion 5/24/19 - 5/27/19. This hotel front desk clerk calls me on 5/25/19 from Best Western Desoto, Mansfield, Louisiana and asked me if I still needed my reservation because they were holding my room. I told him I did not have a reservation at their hotel. He calls me again on my cell phone and becomes agressive and accusatory. They charged me for 3 nights on my debit card and refused to reverse the charges, even after the general manager from the Desoto, Texas location tried to intervene on my behalf. I had to call my bank to reverse the charges and cancel my debit card for fraudulent charges on a holiday weeked 1200 miles from home. I have NEVER had this happen at any other hotel in my LIFE. I cannot reinterate the frustration and violation I feel. My family will never use this hotel chain to host our reunion or patronize this brand EVER. Be very careful, something is very wrong. less