Best Western Plus Des Moines West Inn & Suites

1450 NW 118th Street, Clive, Iowa, 50325-8243, United States
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Best Western Plus Des Moines West Inn & Suites

Stay at this Clive, Iowa hotel offering the highest degree of service and hospitality; ideally situated near the intersection of Interstates 80 and 35. The Best Western Plus Des Moines West Inn and Suites is conveniently located in the thriving commu show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1450 NW 118th Street, Clive, Iowa, 50325-8243, United States

Reviews of Best Western Plus Des Moines West Inn & Suites

Traveller Overview:
4.0 Rating: 590 reviews
Excellent 51%
Very Good 28%
Average 8%
Poor 5%
Terrible 5%
Rating

Brian S, wrote review 17/01/2021

Nice Property

This is a very nice property with an excellent location. It is walking distance from several restaurants both sit down and fast food. Has great parking including room for oversized vehicles. Hot tub i... more

Rating

Mary E, wrote review 01/01/2021

M. Smith

This hotel was very clean and the beds and pillows were very comfortable. The staff were very courteous and helpful in making recommendations for were to go have a good meal. The hotel location is ... more

Owner Response
Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you M. Smith. I am so very glad you had a great, restful night in my hotel and I will be thrilled to share your compliments with my staff. They work so very hard to make your stay comfortable, safe and memorable. All the best in your New Years' travels and we hope to see you again soon.
Rating

daffodilhills, wrote review 29/12/2020

Lovely Restful Stay

I stayed at this hotel when traveling across the country to see my nieces and nephews in Ohio. I had been driving for 7.5 hours in bad weather and I was so tired, but as soon as I walked in I felt muc... more

Owner Response
Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Daffodilhills for your review. I am glad you had a great stay with us on your way to Ohio. I will be very happy to share your compliments with my staff. We try very hard to provide a great experience to our guests during these difficult times and we really appreciate you traveling and choosing us for your stay. All the best in your travels and Happy New Year!
Rating

sturmk81, wrote review 09/12/2020

Extremely Rude Staff ( Man working front desk)

The man who was working the front desk was extremely rude when I checked in on 12/06/2020. He spoke and treated me as if I was beneath him. There was confusion with my booking, and he was very rude an... more

Owner Response
Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear guest. On behalf of myself and my staff I would like to apologize for the experience you had at the hotel. It is our job to explain and help you navigate the complicated system of making a reservation, especially using a third party and we have failed to do that comprehensively. I keep reminding my staff that there is always a good, respectful way to inform a guest of our policies, even if those policies are not to your liking or you find them too restrictive. Once again, I am sorry for the bad impression left by my receptionist. I hope you have a wonderful Christmas Season and travel safe.
Rating

481marlam, wrote review 28/10/2020

best staff decor and hospitality

I love this hotel and it is always a staple when traveling to see my grandchildren. Its in a nice, quiet, and safe location by some golfing feilds and theres many restaurants near by- including cracke... more

Owner Response
Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Marla, I am so glad you had a good stay with us and enjoyed our new patio with fire pit on one of those chilly evenings. I will be sure to share your compliments with my staff, they will be thrilled! Thanks again and all the best in your travels. Next time you stay with us we are going to be introducing some hot items in our breakfast selections!