Best Western Plus Des Moines West Inn & Suites

One day stay, room and hallway reasonably clean, bed and pull out bed mattress ok but they have some of the worst lumpy pillows. Also the elevator is slower than paint drying. Breakfast was ok but the cappachino machine broke, stuff happens. less

Just an overnight stay while traveling, so we stopped here for one night. I did check a few Trip Advisor reviews and most were ok. Got in around 11. Night desk clerk not friendly at all. There was no parking in front so he told us we could park around the back and use our key to get in the back door. Back door would not work so my son had to walk completely around the building to alert the desk clerk. He told my son that sometimes the keys don't work the first time. He gave him another key and said this one would work. We did this with 3 different keys, 3 times around the building. None worked. No apologies. It was obvious there was damage to the key reader and after reading previous reviews, he/management knew there was a problem prior to our being there. As the previous review said, GET IT FIXED! Very frustrating to weary travelers who just want to get to their room and get a good night's sleep. No other issues with the hotel as we did not use any amenities at the hotel. less

Hotel is clean and comfortable, but breakfast they had some kind of meat entry that was sliced very thin, but was very dry and like shoe leather. However they did have the typical made to order waffles, but had strawberries, not jam or preserves to put on them. Balanced out the inedible meat, whatever it was. less

We like to stay at BW and this location was on the west side allowing us an easy morning departure. It is right on I80 and I35 but is far enough away that this hotel is pretty quiet. Check in was easy. Hot tub and pool were very nice and clean. After a quick dip, we cleaned up and headed to the lobby for Happy Hour. It was from 5 to 7 pm and they offered pizza and chips, as well as adult beverages. We noticed quite a few guests walking past and leaving to go out to eat. I don't think many hotels offer Happy Hour to their guests, so people didn't take advantage of it. Pizza was excellent. Our room was very quiet and very nice. We had a great night sleep. Breakfast was excellent as well. All glassware, not paper and plastic. Hot biscuits and gravy, fresh made pancakes, cereal, fruit, all very much appreciated. Definitely would stay here again. less

Always stay at BW, but will go ouy of my way to not stay at this one again! It was so hot in the room and needed to call down to have the air turned on. Plus, I had a very hard time finding this location. less