We were charged for drinks in the “minibar” that were DEFINITELY NOT in the “minibar” when we arrived, so, of course, they were not there when we left. Check your bill for this scam. The owner said he... more
We were charged for drinks in the “minibar” that were DEFINITELY NOT in the “minibar” when we arrived, so, of course, they were not there when we left. Check your bill for this scam. The owner said he knows the drinks were there, but they absolutely were not. One of his employees is stealing from him, getting paid by him while stealing, and the owner is blaming the guests? Ridiculous! And if you don’t check your bill carefully, YOU’RE paying for the thief’s drinks. less
kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear aliansalias, I hope you are well and thank you for your comments. I wish you may have mentioned that as soon as you questioned the charges I agreed to take off the charges and your account was promptly refunded one minute after your phone call. We do not wish to dispute $5 charges and despite our procedures of documentation we do not question your honesty. It is an honor system where we take your word for it, and the only way to verify that is to look at your adjusted statement.
Yes, we do check our fridges and now that we all live in these awful times it is basically me and my wife running the hotel as almost all employees have been laid off in order for the business to survive and bring them back when things improve.
So yes, I was certain my wife checked it and I will not apologize for it, even if it will cost me this nasty review. I can still afford integrity and will not apologize for it but do not wish to doubt your honesty and therefore refunded your bill without any delay.
I hope you and your loved ones are staying healthy and the $5 overcharge on your bill is the biggest thing you have to worry about these days.