Best Western Plus Des Moines West Inn & Suites

First, I want to relay the above and beyond service help we received from Cathy at the front desk and from the owner: We were coming off the elevator getting ready to check out when my car keys and remote fell out of my hand and dropped through the space between the elevator car and the floor of the hallway. What are the odds? I went to the desk to ask for help. Apparently there is no basement and there was no maintenance person on duty. Cathy was working the front desk. She called a manager. The manager said the only thing would be to call for elevator service which would cost $2000 because it was the weekend or wait till Monday, at which time it would cost less. With a flashlight, we could see where the keys landed, but had no way to get them. I decided to give up and would just have to replace the remote and keys - I had a spare set with me. Cathy decided not to give up. She phoned the owner. He offered to come out an see what he could do. He arrived about 30 minutes later, came up with a plan and got my keys for me! While we were waiting for the owner to arrive, Cathy came out to where we were sitting to visit with us a bit. She could tell we were shaken up and her friendliness was a calming welcome. I feel Cathy and the owner could have left things as they were when I said I would go without my keys, but both wanted to help and went out of their way to do so. Beyond this above and beyond service, there are a lot of nice touches that take this hotel to the next level. The guest rooms have real coffee cups and water glasses - not the paper or plastic disposables. The breakfast area also has real dishes to eat off of. The lobby has a beautiful seating with fireplace. You can tell the staff loves working for this owner and that all take pride in what they do. Couple this with the very reasonable price and convenient location and this is a must stay at hotel! less

Issues with elevator and doors. Clean but asked for room close to door and booked well in advance and my request was ignored 100%. When I asked they said they missed it and to bad. I am very disappointed considering the jacked up rate we paid for 2 nights and they really jacked up rate on second night. Wont stay at this location again. less

I have traveled for 30 years and this is the Best -Best Western. I have stayed here several times and the attention to details location value and most of all consistency gets a perfect 10 every time! From the fresh baked cookies every time i show up to a desk chair in my room that always works right for my ht and desk ht. to eating off glassware instead of paper umbrellas by the door a shoe shiner by the front door and breakfast for me if i need to leave at 5:30 am --A staff that has been the same since I started staying there. An easy entrance and parking area all perfect every time. The only Best Western that gets all 10's from me --thank-you Arthur for you management of this property! Sincerely --Brent less

The room was typical of a Best Western which I expected. Clean, well arranged and felt comfortable. It's the small thing that make it stand out. Friendly staff, cookies in the lobby,, 24 hour coffee. In the room they had real glass glasses and real coffee cups. For breakfast, (this stands out) good food - yes, they had real palates and silverware not paper and plastic. It mad everything about the breakfast better. Would I stay there again. Yes, Yes less

Wonderful hotel location---right off the interstate, with many restaurants, businesses, right on University Ave. The hotel was located with several others right off the freeway. It was clean, had a great breakfast, was reasonably priced, and best of all---PET FRIENDLY! The gentleman who checked us in gave us a recommendation nearby for dinner, and he upgraded one of our rooms as I was a Rewards Member. Additionally, he was so positive and complimentary about his team members, and his "boss." Our room was neat and clean. less