Best Western Plus Des Moines West Inn & Suites

My friend & I stayed here on a road trip. It was awful. The room layout was terrible. For example, The bathroom sink was on the opposite side of the room door than the access to the toilet & shower room, and the light switch for the toilet/shower room was outside the room and behind the door hinges instead of by the door knob. The shower itself was completely unusable with horrible water pressure resulting in only a trickle of water. The remote control to the TV was not working, although the clerk was able to fix that. Paint was peeling on the walls. In the morning when I woke I discovered a small, dried blood stain on the sheet. After confirming it was not from me, I was horrified to realize they had either put blood stained sheets on the bed or the sheets had not been washed!!! In general, the hotel had a dark, dingy feel to it and the night clerk was rude and condescending. For example, when he "fixed" the remote, he had to "mansplain" to us how remote controls work - as if 2 adult females could not understand technology. All he did was change the position of the "eye" that receives the infrared signal, which sat loose on the base of the TV instead of being fixed to it. We did not use the pool or hot tub, but in retrospect that was good as we realized we could not smell the chlorine, even though the pool room was directly behind the front desk. In every other hotel we have stayed at, you can smell the chlorine, even if only faintly. Now I wondered how clean the pool was if you couldn't smell the chlorine. This was one of the worst hotels we ever stayed at and absolutely not worth a charge in excess of $100!!! Neither of us would stay here again if you paid us!!! less

In a community known for high-priced hotels/motels, Best Western in Clive is an oasis! Clive is just a few minutes northwest of Des Moines. It has probably the largest Barnes & Noble on the planet, hundreds of restaurants, and plenty to see. The motel itself is very well managed and up-to-date. I could not believe actually having real china and regular forks and spoons (no plastic) at breakfast. The food was simply amazing as was the pool. The rooms were spacious with plenty of outlets for recharging tablets etc. Do your family a favor and choose this--on your way to Adventureland, the capitol, Living History Farms etc. Restaurants are within minutes. less

I highly recommend this Best Western Plus. It's a nice clean modern hotel with friendly staff. The hot tub works great. It's a wonderful place to stay. My next stay in Des Moines will be at this hotel. less

I can honestly say I don’t think I would have noticed this Best Western when driving by. This hotel is tucked in behind some restaurants and other hotels. It has everything you could need for a quick or long stay. Very clean and comfortable rooms. Evening social offered certain nights, daily breakfast & breakfast to go bags available. The workout room has the right equipment to get a good workout in. It was nice to have an indoor pool available, although I did not use it. less

This is a very good hotel that takes care to meet your needs and makes your stay comfortable and quiet. There is an excellent breakfast and the staff pays attention to you if you have a question or special request. less