Extremely Rude Staff ( Man working front desk)
The man who was working the front desk was extremely rude when I checked in on 12/06/2020. He spoke and treated me as if I was beneath him. There was confusion with my booking, and he was very rude an... more
The man who was working the front desk was extremely rude when I checked in on 12/06/2020. He spoke and treated me as if I was beneath him. There was confusion with my booking, and he was very rude answering my question I had about it. He got defensive, and raised his voice at me before I finished asking my question. I didn't know the card I used to book with online wasn't going to be the one charged. It was my first time staying in a hotel by myself. I asked him about it, and that's when he got rude with me. I didn't feel welcomed, and it was my first stay at a hotel by myself. I won't return to stay at this Best Western again because of the way I was treated. That man should not be working the front desk, or speaking with customers if he's going to treat them the way he treated me.. less
Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear guest. On behalf of myself and my staff I would like to apologize for the experience you had at the hotel. It is our job to explain and help you navigate the complicated system of making a reservation, especially using a third party and we have failed to do that comprehensively. I keep reminding my staff that there is always a good, respectful way to inform a guest of our policies, even if those policies are not to your liking or you find them too restrictive.
Once again, I am sorry for the bad impression left by my receptionist. I hope you have a wonderful Christmas Season and travel safe.