Best Western Plus Des Moines West Inn & Suites

This is a very nice property with an excellent location. It is walking distance from several restaurants both sit down and fast food. Has great parking including room for oversized vehicles. Hot tub is open! less

This hotel was very clean and the beds and pillows were very comfortable. The staff were very courteous and helpful in making recommendations for were to go have a good meal. The hotel location is very convenient to the freeway and local restaurants. I would definitely stay here again! less

I stayed at this hotel when traveling across the country to see my nieces and nephews in Ohio. I had been driving for 7.5 hours in bad weather and I was so tired, but as soon as I walked in I felt much better. The lady at the front desk was sweet and made me feel welcome and taken care of. When I came downstairs to ask for an extra towel (I like having extra towels for my long hair) she gave me two. The room was spacious and sparkling clean. The bed was very soft. I slept like a baby! Breakfast was COVID-style, but I appreciated having the option for a hot waffle in addition to the cold stuff you get at every hotel. They also let you choose what you want in your to-go breakfast so you don't end up with things you don't like. The lady who checked me out was also very nice and I loved chatting with her. I will be staying here again on my way back! less

The man who was working the front desk was extremely rude when I checked in on 12/06/2020. He spoke and treated me as if I was beneath him. There was confusion with my booking, and he was very rude answering my question I had about it. He got defensive, and raised his voice at me before I finished asking my question. I didn't know the card I used to book with online wasn't going to be the one charged. It was my first time staying in a hotel by myself. I asked him about it, and that's when he got rude with me. I didn't feel welcomed, and it was my first stay at a hotel by myself. I won't return to stay at this Best Western again because of the way I was treated. That man should not be working the front desk, or speaking with customers if he's going to treat them the way he treated me.. less

I love this hotel and it is always a staple when traveling to see my grandchildren. Its in a nice, quiet, and safe location by some golfing feilds and theres many restaurants near by- including cracker barrel which is my favorite! Cathyis wonderful and the two young receptionists are also very kind! There is always someone there to kindly help if you need anything. The redhead even went out of her way to help me book my next night in chicago. I stay here every year and the best part of this stay is the new patio they installed recently. It was such a fun surprise to see all the upgrades!!! Very classy and I really really enjoyed the fire pit and patio. They even decorated with pumpkins-- how cute!!! they also do a very very very good job of cleaning and staying covid safe- the lobby is spotless the rooms are tip top shape. The employees use the uv wand and disinfection fog air machines! I would certainly recommend this hotel for everyone- especially families less