Check in staff unfriendly and tv didn't work in room. Beds were a little hard but not horrible. Clean room. Decent location. Good hotel for a smaller town. Nice to have a full breakfast in morning... more
Check in staff unfriendly and tv didn't work in room. Beds were a little hard but not horrible. Clean room. Decent location. Good hotel for a smaller town. Nice to have a full breakfast in morning that's included. less
HotelResponse_2019, General Manager at Best Western Plus Deridder Inn & Suites, responded to this review
Thank you for utilizing this online review to let us know about the things that pleased you during your stay here, as well as some things that we could look to improve upon. It's great to hear that you found your guest room to be clean and that our location was just what you needed for your travels. Thank you, also, for complimenting our breakfast bar. I was sorry to learn, though, that you were not warmly welcomed to our hotel upon your initial arrival here. I also apologize for the troubles that you faced with the television in your guest room. If there's ever anything that we can do during your future stays to make your time here more pleasant, be sure to let our team members know how we may be of assistance. I'll look to address both of the issues that you reported with our staff at once and I sincerely hope you'll give us another chance to work to earn a full 5-star rating from you in the future. It would be our pleasure to welcome you back for a much better overall experience.