01/03/2019 AngelaGNM, Albuquerque, New Mexico
I have always enjoyed staying at this hotel despite its problems because its in a great location, the staff was mostly accommodating and I felt very comfortable there. Also because it is quaint and no... more
I have always enjoyed staying at this hotel despite its problems because its in a great location, the staff was mostly accommodating and I felt very comfortable there. Also because it is quaint and not overly modernized. Its normal, not like a spaceship. However this past stay I purposely called ahead to book a particular room and asked that they not spray air freshener due to my chemical sensitivities. When I arrived after a long day flying, sure enough the room was saturated with air freshener. They said that was the only room they had and I would have to take it or look elsewhere. So instead of relaxing like I had planned, I had to wait several hours to air out the room with windows open, heater going etc. I was not able to get into the room until close to midnight. Apparently the Management did not like my complaint on the Expedia site while I was waiting that my check-in did not go well and told me to not come back to the hotel...another example of their miscommunication. I had already bid farewell to the staff when I left since they will be undergoing a huge renovation, which I cannot be around. So their public insult and exile was totally uncalled for and unnecessary. I hope the new owners teach them about proper communication. less
BWPlusDTC, General Manager at Best Western Plus Denver Tech Center Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
If I can provide anymore assistance, please don't hesitate to contact me directly at 303-792-9999.
Thank you, Jonathan Maxwell, General Manager