Comfortable And Clean But Not Quite A Best Western Plus
09/07/2019 Bill M, Livermore, California
Our visit to this Best Western was for a total of 8 nights during a long softball tournament. The front desk was extremely helpful and friendly, particularly the new guy from the mountain location. T... more
Our visit to this Best Western was for a total of 8 nights during a long softball tournament. The front desk was extremely helpful and friendly, particularly the new guy from the mountain location. The breakfasts were good and well prepared with sufficient food for a large number of guests. I am not so sure about the ground chorizo and tortillas the first morning though - an interesting type of breakfast not seen before. I do wish the Best Westerns would go to real coffee as the Nescafe stuff out of the machine is not that good. On the positive side, the fruits offered included apples, oranges, and bananas which was very nice.
Some suggestions for maintenance and improvement are warranted. The elevators squeak and groan all the way up and down. On occasion, we had to push the door completely shut to get it to close for the elevator to move. Definitely get rooms away from the elevators. In addition, we were on the front side of the hotel. During a strong thunderstorm, the windows leaked due to the wind and rain getting some clothes and the floor wet. The windows definitely need replacement to seal and they do not sufficiently quiet the room from the road noise. Avoid rooms on the front of the hotel if you are a lite sleeper and road noise bothers you.
The quality and friendliness of the staff offset the issues with the facility. To earn the true reputation of a BestWestern Plus the noted updates need to be made. less
BWPlusDTC, General Manager at Best Western Plus Denver Tech Center Hotel, responded to this review
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