Room smelled heavily of urine
23/07/2018 sabrina M, Albuquerque, New Mexico
We stayed in the handicapped room, the room and sheets smelled heavily of urine which was affecting my asthma and thyroid. When we asked if we could get a different room front desk refused, we underst... more
We stayed in the handicapped room, the room and sheets smelled heavily of urine which was affecting my asthma and thyroid. When we asked if we could get a different room front desk refused, we understand maybe it was full but to our surprise she refused to simply changed the linens after I told her it was affecting my asthma, on top of that she refused to give us some sort of spray to mask the smell or even send a cleaning maid to look at the room. This is q violation of the handicap act and very poor morals. I wonder if this is how they treat all their handicapped guest who already have physical problems to deal with very poor services, shame on them. less
BWPlusDTC, General Manager at Best Western Plus Denver Tech Center Hotel, responded to this review
When you asked to move to a different room, unfortunately the hotel was already fully occupied with no arrivals left for the night. I apologize that we were unable to accommodate that request. I can assure you that all of our ADA rooms meet all requirements and expectations from our guests and the ADA Act. Our reviews will reflect that what you may have in fact experienced is very abnormal.
Ryan Schwede General Manager