Needs new management.
08/08/2017 Derrick R, Charlotte, North Carolina
Ryan is an awful gm. He was unhelpful is about every way you could be. His staff was unprofessional and I'm not sure anyone smiled at us the entire time we were there. He was unwilling to work with us... more
Ryan is an awful gm. He was unhelpful is about every way you could be. His staff was unprofessional and I'm not sure anyone smiled at us the entire time we were there. He was unwilling to work with us to accommodate our needs as we were there on a family emergency and needing to relocate to be closer to my grandmother's hospital. I am friends with the best western owners in Santee South Carolina, and the Dubose family have done such a great job making people feel at home in their hotel. Ryan's cocky attitude and lack of compassion for his guest could learn a thing or two from the Santee location on how to be a successful GM. less
BWPlusDTC, General Manager at Best Western Plus Denver Tech Center Hotel, responded to this review
Hi Derric R,
We were very excited to have you extend your stay with us for an additional two nights after your grandmother was relocated even further south. We understand you had the option to move hotels, but in the end, you chose to stay with us past your original reservation. I was very pleased to offer you a 50% discount for the additional nights to accommodate you, your family, and an otherwise challenging situation. In the future, I highly recommend you reserve rooms with the hotel directly rather than a third party. We are very flexible in emergency situations when a third party is not involved.
Best,
Ryan Schwede, GM