The overall stay was acceptable but regular room service is no longer provided so it was necessary to find clean towels at the front desk. In addition, the TV in the dining area was rarely on which used to be on all the time and give a comfortable feeling that the building was actually occupied. However, the WORST problem was that I was trapped in the elevator THREE times during my stay! I would have taken the stairs after the first incident if I did not have a heavy work bag to carry. On two occasions the confinement was brief but a bit unnerving but on the day I left the elevator door would not open for several minutes!! I pressed the floor and open-door buttons, banged on the door and no one came. Several minutes passed and as I was panicking I looked for the hotel phone number to call them. FINALLY, the door opened! On each occasion when I mentioned this issue to the front desk, they were clueless and had no idea if the elevator was being repaired or fixed. The two times I called to speak to the manager I was told the manager was not in. Being trapped in an elevator and no one cares if it is working properly is a deal breaker for me when staying in a hotel. less