Best Western Plus Denver International Airport Inn & Suites

There are probably 25 hotels within mile of each other by Denver airport. I stayed here because I am a BW loyalty club member but I would not stay here again. There are better maintained hotels within walking distance. less

At 4:20 am we entered the elevator on the 2nd floor to go down, check out, and take the shuttle to the airport for a 7am flight. Upon entering and pushing the first floor button, the door closed and there was a very loud grinding noise that terrified my spouse. The elevator jammed and the door would not open and the emergency buttons failed and the interior phone failed and no one responded to the buzzer or to us calling the hotel number itself and we had to call 911. After 3 more grinding sounds, 3 firetrucks and at least 6 firemen/emt responded. After 40 minutes we got out. The entire time, the night clerk read a newspaper and never seemed to even notice the firemen and 3 flashing firetrucks immediately outside the front door. And the 1 800 best western number stating 24/7 service was on automatic message answering. We were told earlier that a bag breakfast would be available to us. We asked for it on the way out and the night clerk looked at us like we were crazy besides ignoring what had just happened to us. All that is absolutely disgusting. EVERYONE associated with BW should be very ashamed less

Don’t park vehicles in front of hotel. It will be covered in bird droppings when you go back to drive it! Otherwise the hotel experience was fine. Room was clean and neat. Breakfast was very good and hot egg/cheese omelette with bacon and sausage along with hash browns. Salsa if desired. Waffles, cereal, yogurt, juices and coffee/tea station well supplied. Excellent in these times! less

Our experience was not a memorable one. The hotel looks great on the exterior, but we were a bit deceived by first impressions. Upon arrival, there was one person working the front desk, evidently due to short-staffed business. Only two others were in line ahead of me. The employee was having difficulty with computers, I could hear her indicate there was a "glitch" in the system, was trying multiple times to get a credit card to work for customer. Same "glitch" occurred with me. Check-in for 3 took appx> 20 minutes. Carpet in the hotel is in bad shape. In our room the faucets in the sink and the shower were loose, movable by gentle hand gestures. Water pressure in the shower was very, very low. The TV in the room didn't work. I did not inform management of these items at the time due to being tired, just wanting to sleep. Breakfast was enjoyable, location is convenient to the airport, and the price compared to other area hotels for the night we stayed very competitive; in this case, when I thought I had snagged a bargain, I was unfortunately mistaken. less

Got a decent breakfast. Hot eggs sausage toast decent coffee. Don’t understand why the other large chains are still be skimpy on breakfast. Actually got to sit down and watch the morning news at a real table with real food. less