19/12/2016 mdt4092, Denton, Texas
Checked in on a Saturday evening, later than I expected, James greeted me at the front desk, and was super friendly. Got me checked in quickly and I was in my room in less than 15 minutes. Once I was ... more
Checked in on a Saturday evening, later than I expected, James greeted me at the front desk, and was super friendly. Got me checked in quickly and I was in my room in less than 15 minutes. Once I was in the room, after a couple of hours, I didn't think the refrigerator was cooling, I called down and spoke with James, he assured me he would take care of it. About 15 minutes later, he called and said he had been held up with another customer, and was on his way up now with a frig from an empty room. In the meantime I had realized the gage had been turned down and it had started cooling. My point is that he was willing to go out of his way to put a different frig in the room. (long story, I know). I will stay here again. The room was very clean, comfortable, and cozy. Breakfast was great. No complaints at all. less
Suresh_Patel_Denton, General Manager at BEST WESTERN PLUS Denton Inn & Suites, responded to this review
Thank you for taking a valuable time to write a review for your stay. I hope you enjoyed your stay at Best Western at DENTON TX and had safe travel to your home.
It was truly a pleasure having you stay with us. I wanted to personally reach out to you and thank you for your business.
Have a wonderful week and I hope to welcome you back soon!
Thank you again.
Suresh Patel. GM